Support Board
Date/Time: Tue, 21 Jan 2025 07:30:00 +0000
Not receiving any data.
View Count: 878
| [2018-08-13 09:55:27] |
| User452567 - Posts: 38 |
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I'm not receiving any data. My current Service Package is provided through an affiliate: AMP futures. Aren't all the payments made by my AMP futures account? Do I need to add credit to my SC Service Balance directly from your website? Thank you Message Log: Software version: 1785 32-bit | 2018-08-13 04:48:13 Enabled for: Advanced Features. | 2018-08-13 04:48:13 Enabled for: Advanced Features 2. | 2018-08-13 04:48:13 Enabled for: Sierra Chart Historical Data Service. | 2018-08-13 04:48:13 Allow Support for Sierra Chart Data Feeds is enabled. | 2018-08-13 04:48:13 Current selected Data/Trading service: Rithmic Trading | 2018-08-13 04:48:13 Chart Update Interval: 500 | 2018-08-13 04:48:13 Data/Trade Service Settings automatically set. | 2018-08-13 04:48:13 Time Zone: -05:00:00 (CST-06CDT+01,M3.2.0/02:00,M11.1.0/02:00) | 2018-08-13 04:48:13 2018-08-13 09:48:13 Local computer time | 2018-08-13 04:48:13 2018-08-13 09:48:13 Local computer time in UTC | 2018-08-13 04:48:13 2018-08-13 04:48:13 Local computer time in SC Time Zone | 2018-08-13 04:48:13 2018-08-13 09:41:10 Server time in UTC | 2018-08-13 04:48:13 Local computer UTC time and Server UTC time difference: 1 seconds. | 2018-08-13 04:48:13 Program path: C:\SierraChart\ | 2018-08-13 04:48:13 Data Files path: C:\SierraChart\Data\ | 2018-08-13 04:48:13 OS Version Number: 10.0 | 2018-08-13 04:48:13 Locale Setting: C | 2018-08-13 04:48:13 Rithmic Trading | Using primary service for historical data for ESU8-CME | 2018-08-13 04:48:25 Intraday data recording state for symbol ESU8-CME is set to download 'Pending'. | 2018-08-13 04:48:25 Reloading all charts with filename: ESU8-CME.scid | 2018-08-13 04:48:25 HD Request # 7 | Downloading Intraday chart data for ESU8-CME to the file ESU8-CME.scid. Service: rithmic.trading | 2018-08-13 04:48:25 HD Request # 7 | Download start date-time: 1991-03-28 04:48:25.000 | 2018-08-13 04:48:25 HD Request # 7 | Sending historical data request. Start date-time: 1991-03-28 04:48:25. Record interval: 0. Symbol: ESU8-CME | 2018-08-13 04:48:25 HD Request # 7 | Error downloading historical Intraday data for ESU8-CME. Historical data request rejected because there is currently another historical data request active | 2018-08-13 04:48:25 HD Request # 7 | Received 0 records from 00:00:00 to 00:00:00 (0.0 seconds) and wrote 0 records for ESU8-CME | 2018-08-13 04:48:25 HD Request # 7 | Completion time: 0s | 2018-08-13 04:48:25 HD Request # 7 | Intraday data download complete for ESU8-CME. Unique request ID: 5 | 2018-08-13 04:48:25 Removed historical data download ID 5 | 2018-08-13 04:48:25 Real-time Intraday chart data file updates started for ESU8-CME | 2018-08-13 04:48:25 Intraday chart data file opened for ESU8-CME | 2018-08-13 04:48:25 ESU8-CME 10 Sec #3 | Reloading chart. | 2018-08-13 04:48:26 + Loading market depth data. | 2018-08-13 04:48:26 Loaded depth data records for ESU8-CME 2018-08-08 from 00:00:00 to 00:00:00. | 2018-08-13 04:48:26 Loaded depth data records for ESU8-CME 2018-08-09 from 00:00:00 to 00:00:00. | 2018-08-13 04:48:26 Loaded depth data records for ESU8-CME 2018-08-10 from 00:00:00 to 00:00:00. | 2018-08-13 04:48:26 ESU8-CME 10 Sec #3 | Currently no data in file to display. Will start historical data download and real-time updates. File: C:\SierraChart\Data\ESU8-CME.scid | 2018-08-13 04:48:26 ESU8-CME 10 Sec #1 | Reloading chart. | 2018-08-13 04:48:26 + Loading market depth data. | 2018-08-13 04:48:26 Loaded depth data records for ESU8-CME 2018-08-08 from 00:00:00 to 00:00:00. | 2018-08-13 04:48:26 Loaded depth data records for ESU8-CME 2018-08-09 from 00:00:00 to 00:00:00. | 2018-08-13 04:48:26 Loaded depth data records for ESU8-CME 2018-08-10 from 00:00:00 to 00:00:00. | 2018-08-13 04:48:26 ESU8-CME 10 Sec #1 | Currently no data in file to display. Will start historical data download and real-time updates. File: C:\SierraChart\Data\ESU8-CME.scid | 2018-08-13 04:48:26 ESU8-CME [CV-D] 2.00 Range #13 | Reloading chart. | 2018-08-13 04:48:26 ESU8-CME [CV-D] 2.00 Range #13 | Symbol Settings not found for symbol. Unable to build continuous futures contract chart. | 2018-08-13 04:48:26 ESU8-CME [CV-D] 2.00 Range #13 | There are no continuous futures contract symbols. Loading data normally. | 2018-08-13 04:48:26 + Loading market depth data. | 2018-08-13 04:48:26 Loaded depth data records for ESU8-CME 2018-08-08 from 00:00:00 to 00:00:00. | 2018-08-13 04:48:26 Loaded depth data records for ESU8-CME 2018-08-09 from 00:00:00 to 00:00:00. | 2018-08-13 04:48:26 Loaded depth data records for ESU8-CME 2018-08-10 from 00:00:00 to 00:00:00. | 2018-08-13 04:48:26 ESU8-CME [CV-D] 2.00 Range #13 | Currently no data in file to display. Will start historical data download and real-time updates. File: C:\SierraChart\Data\ESU8-CME.scid | 2018-08-13 04:48:26 ESU8-CME 10 Sec #2 | Reloading chart. | 2018-08-13 04:48:26 ESU8-CME 10 Sec #2 | Currently no data in file to display. Will start historical data download and real-time updates. File: C:\SierraChart\Data\ESU8-CME.scid | 2018-08-13 04:48:26 ESU8-CME 10 Sec #5 | Reloading chart. | 2018-08-13 04:48:26 + Loading market depth data. | 2018-08-13 04:48:26 ESU8-CME 10 Sec #5 | Currently no data in file to display. Will start historical data download and real-time updates. File: C:\SierraChart\Data\ESU8-CME.scid | 2018-08-13 04:48:26 |
| [2018-08-13 10:14:35] |
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You need to contact your broker about this first to make sure your account is properly authorized for the market data.
Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
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