Support Board
Date/Time: Tue, 21 Jan 2025 07:46:10 +0000
False open position display CQG data feed with AMP Futures.
View Count: 1127
| [2018-08-13 01:26:03] |
| User628046 - Posts: 1 |
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Hello Sierra Charts is showing a false open position on the platform it currently displays a long gold position which I did not initiate. I contacted my broker AMP Futures and they have verified there are no open positions on the account. How do I remove this false open position from the platform? I have attached screenshots also for reference for another platform showing no open positions called CQG desktop, I have also submitted logs as well.
Date Time Of Last Edit: 2018-08-13 01:29:55
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 Sierra showing false position.jpg / V - Attached On 2018-08-13 01:25:01 UTC - Size: 236.31 KB - 508 views False open position 2.jpg / V - Attached On 2018-08-13 01:29:49 UTC - Size: 242.4 KB - 377 views |
| [2018-08-13 01:56:41] |
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Refer to this section here about this: Trading Information Windows: Incorrectly Reported Trade Position Quantity Probably reconnecting to the data feed will resolve. And we have seen this before with CQG. It is a CQG issue. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
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