Support Board
Date/Time: Mon, 25 Nov 2024 12:30:18 +0000
Bitcoin Trading and Market Data Support Coming
View Count: 9990
| [2013-04-20 21:38:42] |
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Historical Charts are not yet supported with the Bitcoin data feed. We will try to get this working in the next few days. For now just set the time frame of a bar for an Intraday chart to 1 Day. Refer to: http://www.sierrachart.com/index.php?l=doc/doc_KeyboardCommands.html Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2013-04-20 23:40:59] |
| User87399 - Posts: 17 |
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When I'm trying to open intraday, message in log says that I have to upgrade version. I'm on trial.
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| [2013-04-20 23:43:43] |
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Your account is fine. Open a chart again and then post a copy of the Message Log, by following these steps: https://www.sierrachart.com/index.php?l=PostingInformation.php#log Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2013-04-21 11:01:36] |
| User87399 - Posts: 17 |
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Software version: 967 | 2013-04-21 14:00:38 Current Service Package: 5 | 2013-04-21 14:00:38 Usage end date: 2013-05-05 | 2013-04-21 14:00:38 Sierra Chart Historical Data Service is included. | 2013-04-21 14:00:38 Active service: MtGox Bitcoin Trading (Under development) | 2013-04-21 14:00:38 Time Zone: +03:00:00 (EET+02EEST+01,M3.5.0/03:00,M10.5.0/04:00) | 2013-04-21 14:00:38 2013-04-21 13:00:38 Local computer clock time | 2013-04-21 14:00:38 2013-04-21 11:00:38 GMT time | 2013-04-21 14:00:38 2013-04-21 14:00:38 Time zone adjusted time | 2013-04-21 14:00:38 Time difference to server time: 3 seconds. | 2013-04-21 14:00:38 Program path: C:\SierraChart\ | 2013-04-21 14:00:38 Data Files path: C:\SierraChart\Data\ | 2013-04-21 14:00:38 OS Version Number: 5.1 | 2013-04-21 14:00:38 Your current service package does not support this function. Select Help >> Purchase to upgrade your package. | 2013-04-21 14:00:44 Currently no data in file to display. Will start historical data download and real-time updates. File: C:\SierraChart\Data\BTCUSD.scid | 2013-04-21 14:00:46 Your current service package does not support this function. Select Help >> Purchase to upgrade your package. | 2013-04-21 14:00:47 Downloads are not enabled. Your current service package does not support this function. Select Help >> Purchase to upgrade your package. | 2013-04-21 14:00:47 |
| [2013-04-21 11:03:29] |
| User87399 - Posts: 17 |
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I click New/Open Intraday and select BTCUSD.scid. Than above message in logs appear.
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| [2013-04-21 19:41:53] |
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You have the wrong Service selected. The service you have selected is under development and is not currently functional. Select Global Settings >> Data/Trade Service Settings and set the Service to Bitcoin Data. After this change you can open a Bitcoin chart again. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2013-04-22 19:23:17] |
| User87399 - Posts: 17 |
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1. Simple alert seems buggy. It doesn't play any serious loud sounds except tiny windows dingles. Am I doing something wrong? 2. Is it (will be) possible to trade on any non-gox market? (I'm not fan of BTC market monopolized by GOX.) Setting up a stop loss would make me less stressed / live longer :) |
| [2013-04-22 19:37:01] |
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1. Please see: http://www.sierrachart.com/index.php?l=doc/doc_GeneralSettings.html#AlertSoundSettings 2. Yes this is coming. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2013-04-24 09:57:55] |
| User35475 - Posts: 12 |
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After connecting to Sierra Chart BTCLTC integrated datafeed, the below shown log message appears -- as if data had been correctly received, bus as that data could not be stored because " chartbook file is not found " I store now the files automatically and not to the external memory stick. I did manage download intraday data with the external BTCe Sierra Cart datafeed only, but further attempts with new installation of that datafeed and Sierra Chart are not succesful. Has anyone been succesful in loading and displaying BTCLTC data with to Sierra Chart intergrated datafeed or external BTCe datafeed ? Real-time data for symbol BTCEUR is temporarily unavailable. | 2013-04-24 12:28:39 Real-time data for symbol BTCLTC is temporarily unavailable. | 2013-04-24 12:28:39 Real-time data for symbol BTCEUR has been restored. | 2013-04-24 12:28:47 HD Request # 9 - Downloading Intraday chart data for BTCEUR to the file BTCEUR.scid. Service: scsrv | 2013-04-24 12:28:47 HD Request # 9 - Starting date and time: 2013-04-24 12:27:16 | 2013-04-24 12:28:47 HD Request # 9 - Using server: btc.sierracharts.com port 10049 | 2013-04-24 12:28:47 The network socket is connected. | 2013-04-24 12:28:47 HD Request # 9 - Requesting up to 365 days of Intraday data. | 2013-04-24 12:28:47 HD Request # 9 - Decompressing data. | 2013-04-24 12:28:48 HD Request # 9 - Receiving Intraday data for BTCEUR starting at 2013-04-24 12:27:16 | 2013-04-24 12:28:48 Socket closed. No error. | 2013-04-24 12:28:48 HD Request # 9 - Received 1 record from 2013-04-24 12:27:16 to 2013-04-24 12:27:16 (0.0 seconds) and wrote 0 records for BTCEUR | 2013-04-24 12:28:48 HD Request # 9 - Intraday download COMPLETE for BTCEUR | 2013-04-24 12:28:48 Real-time intraday chart data file updates started for BTCEUR | 2013-04-24 12:28:48 Real-time data for symbol BTCLTC has been restored. | 2013-04-24 12:28:49 Chartbook file not found: C:\SierraChartnonNETBuffalo\Data\BTCLTC.scid.cht | 2013-04-24 12:28:52 Date Time Of Last Edit: 2013-04-24 09:58:24
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| [2013-04-24 19:04:27] |
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Sierra Chart does not have data for BTCLTC.
Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2013-04-24 19:04:38
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| [2013-04-29 10:51:18] |
| User87399 - Posts: 17 |
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Is it possible to divide price by 10000 in Time and Sales window? Trades around and below 0.1 BTC are just price manipulation, besides I'm filtering all below 10 BTC, so trailing zeros are just slowing down reading process. Thx in advance! Date Time Of Last Edit: 2013-04-29 10:51:40
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| [2013-04-29 22:59:27] |
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In your version do you see a Volume Value Format set in Chart >> Chart Settings >> Advanced Settings 2 ? It should be set to .0001. You should be on the latest prerelease for this setting. We are going to put out a new version which will have some changes to the Time and Sales Volume study. You will be able to set the Value Format with that study and set up volume filtering as well. So this is the way to accomplish what you need. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2013-04-29 23:00:04
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| [2013-04-29 23:04:41] |
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Here is an example: http://www.sierrachart.com/image.php?l=1367276661436.png Look at the graph at the bottom. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2013-04-29 23:09:32] |
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Official Bitcoin page: http://www.sierrachart.com/index.php?l=doc/Bitcoin.php Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2013-05-03 22:00:05] |
| User87399 - Posts: 17 |
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When I'm setting "Intraday Bar Period" to one day (1-0-0) in charts main settings, data are loaded only to 2013-01-19 (no earlier data than that day). There is no problem when other bar periods are set (eg. 0-60-0, 0-15-0). Thx in advance :) Date Time Of Last Edit: 2013-05-03 22:03:03
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| [2013-05-03 22:27:42] |
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Refer to the instructions in help topic 42.1 here: http://www.sierrachart.com/index.php?l=doc/helpdetails42.html At this time you can now open a Historical Chart for more data. Select File >> Find Symbol to do this. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2014-02-08 02:23:23] |
| acosti - Posts: 3 |
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Hello I am having a problem with daily chart on mtgox, it is locked on UTC+0 no matter if I change the timezone, also it has a distortion on the range of the last daily bar. On the other time ranges is everything fine. |
| [2014-02-08 02:26:16] |
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Yes, this is correct. Bitcoin daily charts and do transition from one day to the next at UTC 0. This is not changeable.
Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2014-02-08 02:26:30
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| [2014-02-08 03:03:29] |
| acosti - Posts: 3 |
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But what about the distortion on the data? I got my high for today on 796 but it was actually 730.
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| [2014-02-08 11:50:19] |
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What you need to do in this case is build a Daily bar chart from Intraday data. Here are the instructions for this: https://www.sierrachart.com/index.php?l=doc/doc_ChartSettings.html#CreatingDaySessionOnlyBars Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
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