Support Board
Date/Time: Tue, 21 Jan 2025 04:17:08 +0000
CQG Fix - Data/Timing Issue
View Count: 634
| [2018-08-06 13:00:57] |
| User353955 - Posts: 13 |
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Hi, I updated to Sierra 1785 yesterday and today I noticed an issue occurring. The time in my active chart is lagging by anywhere from 5-20 seconds. e.g in the screenshot you will see I have highlighted the clock time in the main window and the time in my active chart window. Both are different. The time in the active chart window time seems to freeze and no new data is updated on the chart until it suddenly catches up with the main window time before the issue repeats. Only the time/data freezes, I can use the chart (draw/scroll etc) fine. Please advise as I cannot trade until the data is coming in in real time. Thanks Date Time Of Last Edit: 2018-08-06 13:25:08
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 DataIssue.png / V - Attached On 2018-08-06 12:52:04 UTC - Size: 12.54 KB - 218 views |
| [2018-08-06 15:48:08] |
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This is not a version specific issue. Make sure your computer's clock is set accurately. And we have no control over the CQG data. Refer to: Prices / Data Falling Behind If you want a better data feed use the Sierra Chart Exchange Data Feed: Sierra Chart Exchange Data Feed And refer to: CQG Trading Platform Service: Solving CQG Market Data Feed Problems Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2018-08-06 15:49:51
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