Support Board
Date/Time: Tue, 21 Jan 2025 04:01:35 +0000
Intraday Chart Not Updating Real Time
View Count: 1523
| [2018-08-01 19:41:41] |
| User371562 - Posts: 14 |
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I have done many of the steps on help pages for this topic to no avail. I have updated to newest version available. I do not believe I changed any settings for data services, upload interval, etc. from yesterday when it was working for me. Would appreciate some guidance or action initiated from your end to discern and fix problem. Receiving no message on log other than update performed. Thank you.
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| [2018-08-01 20:07:50] |
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What futures trading/brokerage service do you use? For the reason why we ask this question, refer to: https://www.sierrachart.com/index.php?page=doc/SierraChartRealTimeFuturesStockDataFeed.php#UnderstandingAccessingDataFromCME Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2018-08-02 13:20:37] |
| User371562 - Posts: 14 |
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CQG through E-trade; I have no specific login password from them for CQG though.
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| [2018-08-02 16:13:51] |
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In this case you need to pay the higher priced CME exchange fees. Refer to: Is Historical and Real-time Futures Data Included?: CME Exchange Fees for Professionals and Users Without a Supported Trading Account So you have to deactivate the CME Group exchange you activated and activate the higher priced ones which are documented in this section we linked to above. This month there will be no charge for those fees but next month there will be. So you probably will want to cancel the data feed at the end of this month. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2018-08-02 19:33:27] |
| User371562 - Posts: 14 |
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Thank you for your support; I have done so and still am not receiving real time data....
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| [2018-08-02 20:14:34] |
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For what symbol? Also reconnect to the data feed: File Menu: Procedure to Reconnect to the Data and Trade Servers Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2018-08-03 12:29:43] |
| User371562 - Posts: 14 |
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ZBU18, NQU18 and ESU18
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| [2018-08-03 15:40:21] |
| User371562 - Posts: 14 |
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Still waiting for real time data to show up on my charts...
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| [2018-08-03 16:27:10] |
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You will not get real-time data for ZBU18 because you did not activate the exchange for that. The first thing we want you to do is to restart Sierra Chart. Open one of the charts and then connect to the data feed with File >> Connect to Data Feed. After about 30 seconds, provide a copy of the Message Log following these instructions: https://www.sierrachart.com/index.php?page=PostingInformation.php#MessageLog Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2018-08-03 16:31:48
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| [2018-08-03 16:31:55] |
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The prior post has been updated.
Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2018-08-03 16:45:48] |
| User371562 - Posts: 14 |
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I activated the Nasdaq exchange earlier; I have closed, reopened and restarted data feed connection multiple times and I get NO REAL TIME DATA. I am indeed following your instructions and am quite sure the problem is on my end; however, I cannot make any progress without some further help.
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| [2018-08-03 16:55:08] |
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We called and we got voicemail. Could we call and look at this? Otherwise, we need to see the Message Log as requested in post #9 above.
Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2018-08-03 16:55:21
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| [2018-08-03 17:09:56] |
| User371562 - Posts: 14 |
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Yes. I was on another call. Please call again.
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| [2018-08-03 17:41:00] |
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Problem resolved. There was an issue with the Symbol Settings. We reset those and there was also an issue causing excessive memory use due to an improper tick size on one of the charts.
Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
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