Support Board
Date/Time: Tue, 21 Jan 2025 04:12:12 +0000
Data Connection interrupted.
View Count: 690
| [2018-07-31 16:46:52] |
| User494086 - Posts: 1 |
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Hi, I've been getting terrible connection to the data feed for the past few weeks especially between 8.30 and 9.30 CT. The data freezes and the link gets disconnected for a few minutes before reconnecting again. |
| [2018-07-31 18:41:34] |
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This is not something that we have any control over. We see you are in the Far East. You could try using the Rithmic Singapore server. The choices are listed in File >> Data/Trade Service Settings Set the Server to Singapore Paper Trading Server. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2018-07-31 18:42:26] |
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But really this whole thing is quite surprising. We do not know why Rithmic users would experience this. We have servers in Chicago and we feed data to many users in Hong Kong and never hear about a problem. And be sure to refer to our response above. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2018-07-31 18:42:35
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