Support Board
Date/Time: Tue, 21 Jan 2025 04:00:27 +0000
Not receiving market depth and resting order data?
View Count: 1476
| [2018-07-30 06:47:19] |
| TrumpTradesOil - Posts: 8 |
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I'm not receiving market depth and resting order data into my charts.... I'm not sure what's going on. I have CQG Data.
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| [2018-07-30 07:49:39] |
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So is the chart updating in real time but you are just getting only a single level of market depth? If so, contact your broker and have them activate the market depth data for the particular exchanges that you need.
Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2018-07-30 13:24:04] |
| User268341 - Posts: 15 |
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I am having the same problem with CQG today.
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| [2018-07-30 14:52:44] |
| Infinite - Posts: 134 |
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Yep CQG or someone must be having a BAD issue. I am having large gaps in the DOM and 4 point spreads, and then it clears up.
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| [2018-07-30 19:12:45] |
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If you still have a problem, we want you to reconnect to the data feed: File Menu: Procedure to Reconnect to the Data and Trade Servers Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2018-07-30 21:46:48] |
| Infinite - Posts: 134 |
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There was indeed a problem with CQG data feed today after talking with amp futures. They said there was a data feed problem since trading begin this morning.
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| [2018-07-30 22:06:38] |
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Are you noticing any problem with market depth at the moment with CQG? We are not. But we only tested September CL crude oil. Which is a good test for us because that provides more than 10 levels of depth.
Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
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