Support Board
Date/Time: Wed, 22 Jan 2025 18:19:02 +0000
chart display issue
View Count: 818
| [2018-07-25 16:47:38] |
| User858758 - Posts: 14 |
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We just changed clearing firms and connected to their FIX feed and am getting a chart like the one attached. Is this bad price data or something I need to fix in the charts? Its not every product, some are just fine. We have also attempted to adjust the price multipliers and no change. Thanks |
 Screen Shot 2018-07-23 at 6.34.30 PM.png / V - Attached On 2018-07-25 16:46:40 UTC - Size: 158.71 KB - 294 views Attachment Deleted. |
| [2018-07-25 17:10:23] |
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We are running a test now.
Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2018-07-25 17:24:36] |
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Would it be all right if we call you and look at this issue with remote assistance? That we think is going to be the best way.
Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2018-07-25 17:42:36] |
| User858758 - Posts: 14 |
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Yes please call at **
Date Time Of Last Edit: 2018-07-25 18:21:48
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| [2018-07-25 18:17:06] |
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We apologize for the delay. We called and got voicemail.
Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2018-07-25 18:21:33] |
| User858758 - Posts: 14 |
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Please give me a call again, been talking to the trader.
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| [2018-07-25 19:15:58] |
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Okay we have an answer from TT on this. We are sending you an email about it. The email is going out to the email registered on the Sierra Chart account.
Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2018-07-25 19:18:01
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| [2018-07-26 12:50:06] |
| User858758 - Posts: 14 |
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We never received the email, can you please send again or email to ** so I can fix this for him.
Date Time Of Last Edit: 2018-07-26 17:25:11
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| [2018-07-26 17:27:15] |
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Can you email us at support@sierrachart.com and then we will resend the email. We accidentally lost your email address because when we cleared it off of your post, we subsequently lost it from the clipboard.
Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2018-07-26 17:27:25
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| [2018-07-26 18:27:22] |
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We received your email and we sent you the information.
Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2018-10-16 14:05:34] |
| User858758 - Posts: 14 |
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Hi guys, the user that had the chart display issues has been upgraded to Windows 10, we are having the display issues again with ES,NQ,6J,6E,6B. I set the setting that we changed in trade data to trading_technologies_7x_comapny name. Is there a setting that we forgot to change on the new system that would cause this? Thanks!
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| [2018-10-16 18:10:17] |
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Yes you need to set Global Settings >> Data/Trade Service Settings >> Service Setting >>Custom Symbol Settings Code to: trading_technologies_7x_edfman.trading For each chart re-download all the data in the chart by going to the chart and selecting "Edit >> Delete All Data and Download". Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2018-10-16 18:10:38
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