Support Board
Date/Time: Tue, 21 Jan 2025 00:56:22 +0000
CHART and DOM not update
View Count: 677
| [2018-07-25 16:23:36] |
| User522586 - Posts: 5 |
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on symbol F.US.PILQ18 chart and DOM dosen't update on DOM price freez juste have sometime change on buy and ask contract (few days ago i set personalized candle seconds and minits) |
| [2018-07-25 17:15:16] |
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Follow the instructions here to clear the Message Log: Message Log: Clearing the Message Log Reconnect to the data feed: File Menu: Procedure to Reconnect to the Data and Trade Servers After about 30 seconds, provide a copy of the Message Log following these instructions: https://www.sierrachart.com/index.php?page=PostingInformation.php#MessageLog Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2018-07-26 16:19:16] |
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From User: Software version: 1781 64-bit | 2018-07-26 17:30:11 Enabled for: Advanced Features. | 2018-07-26 17:30:11 Enabled for: Sierra Chart Historical Data Service. | 2018-07-26 17:30:11 Allow Support for Sierra Chart Data Feeds is enabled. | 2018-07-26 17:30:11 Current selected Data/Trading service: CQG FIX Trading | 2018-07-26 17:30:11 Chart Update Interval: 500 | 2018-07-26 17:30:11 Data/Trade Service Settings automatically set. | 2018-07-26 17:30:11 Time Zone: +02:00:00 (CET+01CEST+01,M3.5.0/02:00,M10.5.0/03:00) | 2018-07-26 17:30:11 2018-07-26 17:30:10 Local computer time | 2018-07-26 17:30:11 2018-07-26 15:30:10 Local computer time in UTC | 2018-07-26 17:30:11 2018-07-26 17:30:10 Local computer time in SC Time Zone | 2018-07-26 17:30:11 2018-07-26 14:59:18 Server time in UTC | 2018-07-26 17:30:11 Local computer UTC time and Server UTC time difference: 5 seconds. | 2018-07-26 17:30:11 Program path: C:\SierraChart\ | 2018-07-26 17:30:11 Data Files path: C:\SierraChart\Data\ | 2018-07-26 17:30:11 OS Version Number: 6.1 | 2018-07-26 17:30:11 Locale Setting: C | 2018-07-26 17:30:11 CQG FIX: Connecting to fixapi.cqgtrader.com. Port: 6925. | 2018-07-26 17:30:17 CQG FIX socket (45) | Creating socket. Using TLS 1.2. | 2018-07-26 17:30:17 CQG FIX socket (45) | Connecting to IP: 208.48.16.214. | 2018-07-26 17:30:17 CQG FIX: Sending the Logon message. | 2018-07-26 17:30:17 CQG FIX Trading | Connected to trading server. | 2018-07-26 17:30:18 CQG FIX Trading | Connecting to server api.cqg.com | 2018-07-26 17:30:18 CQG WebSocket | Connecting to WebSocket server. | 2018-07-26 17:30:18 CQG FIX | FCM name: AMP | 2018-07-26 17:30:18 CQG WebSocket socket (46) | Creating socket. Using TLS 1.2. | 2018-07-26 17:30:18 CQG WebSocket socket (46) | Connecting to IP: 195.166.124.165. | 2018-07-26 17:30:18 CQG WebSocket | Opening WebSocket. | 2018-07-26 17:30:18 CQG WebSocket | Sending WebSocket handshake. | 2018-07-26 17:30:18 CQG WebSocket | Header line. HTTP/1.1 101 Switching Protocols | 2018-07-26 17:30:18 CQG WebSocket | Header line. Connection: upgrade | 2018-07-26 17:30:18 CQG WebSocket | Header line. Sec-WebSocket-Accept: vosyQb+ytY6f7H5bKLbwZ3TwBa0= | 2018-07-26 17:30:18 CQG WebSocket | Header line. Server: WebSocket++/0.7.0 | 2018-07-26 17:30:18 CQG WebSocket | Header line. Upgrade: websocket | 2018-07-26 17:30:18 CQG WebSocket | Header line. | 2018-07-26 17:30:18 CQG WebSocket | Web socket state is now open. | 2018-07-26 17:30:18 CQG FIX Trading | WebSocket connected. | 2018-07-26 17:30:18 CQG FIX Trading | Sending market data logon message. | 2018-07-26 17:30:18 CQG FIX Trading | Base Time: 2018-07-21T02:13:49. 2018-07-21 02:13:49 | 2018-07-26 17:30:18 CQG FIX Trading | Logon successful. Session Token = znhN4JxcQnIz/ZyHAMCIWqWsN1gEGlAbMx4MlWZoMTYEl7y/NUwLdbzxw/CCbtj/eHCQdH2Ui8c | 2018-07-26 17:30:18 CQG FIX Trading | Connected to data and trading server. | 2018-07-26 17:30:18 CQG FIX Trading | Starting real-time market data updates for: F.US.PILU18. ID: 1 | 2018-07-26 17:30:19 CQG FIX Trading | Sending symbol resolution request for F.US.PILU18. ID: 423372 | 2018-07-26 17:30:19 CQG FIX Trading | Requesting security definition data for: F.US.PILU18. ID: 1 | 2018-07-26 17:30:19 Intraday data recording state for symbol F.US.PILU18 is set to download 'Pending'. | 2018-07-26 17:30:19 Delaying start of download for F.US.PILU18 | 2018-07-26 17:30:19 CQG FIX Trading | Starting real-time market data updates for: F.US.PILQ18. ID: 2 | 2018-07-26 17:30:19 CQG FIX Trading | Sending symbol resolution request for F.US.PILQ18. ID: 423373 | 2018-07-26 17:30:19 CQG FIX Trading | Requesting security definition data for: F.US.PILQ18. ID: 2 | 2018-07-26 17:30:19 Intraday data recording state for symbol F.US.PILQ18 is set to download 'Pending'. | 2018-07-26 17:30:19 CQG FIX Trading | Received symbol resolution report for symbol F.US.PILU8. Search Symbol: F.US.PILU18. Request ID: 423372. Contract ID: 1. | 2018-07-26 17:30:19 CQG FIX Trading | Requesting market data for F.US.PILU18 | 2018-07-26 17:30:19 CQG FIX Trading | Received symbol resolution report for symbol F.US.PILQ8. Search Symbol: F.US.PILQ18. Request ID: 423373. Contract ID: 2. | 2018-07-26 17:30:19 CQG FIX Trading | Requesting market data for F.US.PILQ18 | 2018-07-26 17:30:19 HD Request # 7 | Downloading Intraday chart data for F.US.PILU18 to the file F.US.PILU18.scid. Service: euronext.futidx | 2018-07-26 17:30:23 HD Request # 7 | Download start date-time: 2018-07-26 17:29:59.000 | 2018-07-26 17:30:23 HD Request # 7 | Using server: ds1.sierracharts.com port 10150 | 2018-07-26 17:30:23 Socket (47) | Creating socket. | 2018-07-26 17:30:23 Socket (47) | Connecting to IP: 8.18.161.135. | 2018-07-26 17:30:23 HD Request # 7 | Setting DTC encoding to Binary VLS | 2018-07-26 17:30:23 HD Request # 7 | Sending historical data logon request message. | 2018-07-26 17:30:23 HD Request # 7 | Requesting Intraday data. Start date-time: 2018-07-26 17:29:59. Record interval: 1. Symbol: MXU18 | 2018-07-26 17:30:23 HD Request # 7 | Decompressing data. | 2018-07-26 17:30:24 Socket (47) | Initiating close of socket by core. | 2018-07-26 17:30:24 Socket (47) | Shutdown started. Waiting for graceful close. | 2018-07-26 17:30:24 Historical data download thread signaled to stop. | 2018-07-26 17:30:24 HD Request # 7 | Received 1 record from 00:00:00 to 00:00:00 (0.0 seconds) and wrote 0 records for F.US.PILU18 | 2018-07-26 17:30:24 HD Request # 7 | Completion time: 0s | 2018-07-26 17:30:24 HD Request # 7 | Intraday data download complete for F.US.PILU18. Unique request ID: 6 | 2018-07-26 17:30:24 Removed historical data download ID 6 | 2018-07-26 17:30:24 Real-time Intraday chart data file updates started for F.US.PILU18 | 2018-07-26 17:30:24 Opened cached Intraday file: C:\SierraChart\Data\F.US.PILU18.scid | 2018-07-26 17:30:24 Intraday chart data file opened for F.US.PILU18 | 2018-07-26 17:30:24 HD Request # 8 | Downloading Intraday chart data for F.US.PILQ18 to the file F.US.PILQ18.scid. Service: euronext.futidx | 2018-07-26 17:30:24 HD Request # 8 | Download start date-time: 2018-07-26 16:51:30.000 | 2018-07-26 17:30:24 HD Request # 8 | Using server: ds7.sierracharts.com port 10149 | 2018-07-26 17:30:24 Socket (49) | Creating socket. | 2018-07-26 17:30:24 Socket (49) | Connecting to IP: 8.18.161.133. | 2018-07-26 17:30:24 Socket (47) | Socket gracefully closed by remote side. | 2018-07-26 17:30:24 Socket (47) | Closed. | 2018-07-26 17:30:24 HD Request # 8 | Setting DTC encoding to Binary VLS | 2018-07-26 17:30:24 HD Request # 8 | Sending historical data logon request message. | 2018-07-26 17:30:24 HD Request # 8 | Requesting Intraday data. Start date-time: 2018-07-26 16:51:30. Record interval: 1. Symbol: MXQ18 | 2018-07-26 17:30:24 HD Request # 8 | Decompressing data. | 2018-07-26 17:30:24 HD Request # 8 | Receiving Intraday data for F.US.PILQ18 starting at 2018-07-26 16:51:30 | 2018-07-26 17:30:24 HD Request # 8 | Timestamp of first Intraday data file record written: 2018-07-26 16:51:30 | 2018-07-26 17:30:24 Socket (49) | Initiating close of socket by core. | 2018-07-26 17:30:24 Socket (49) | Shutdown started. Waiting for graceful close. | 2018-07-26 17:30:24 Historical data download thread signaled to stop. | 2018-07-26 17:30:24 HD Request # 8 | Received 486 records from 2018-07-26 16:51:30 to 2018-07-26 17:20:19 (28.8 minutes) and wrote 486 records for F.US.PILQ18 | 2018-07-26 17:30:24 HD Request # 8 | Completion time: 0s | 2018-07-26 17:30:24 HD Request # 8 | Intraday data download complete for F.US.PILQ18. Unique request ID: 7 | 2018-07-26 17:30:24 Removed historical data download ID 7 | 2018-07-26 17:30:24 Real-time Intraday chart data file updates started for F.US.PILQ18 | 2018-07-26 17:30:24 Opened cached Intraday file: C:\SierraChart\Data\F.US.PILQ18.scid | 2018-07-26 17:30:24 Intraday chart data file opened for F.US.PILQ18 | 2018-07-26 17:30:24 Socket (49) | Socket gracefully closed by remote side. | 2018-07-26 17:30:24 Socket (49) | Closed. | 2018-07-26 17:30:24 Sierra Chart Support |
| [2018-07-26 17:02:22] |
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We do not see any problems with the request for market data from CQG. So you really need to contact your broker and ask them about this. Also refer to help topic 3: Intraday Chart or Chart Bars Not Updating | Blank Intraday Chart | "Currently no data to display" message for Intraday Chart Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
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