Support Board
Date/Time: Tue, 21 Jan 2025 00:53:32 +0000
Sierra is unable to connect
View Count: 908
| [2018-07-24 09:28:02] |
| User269601 - Posts: 1 |
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After months of using Sierra to chart Bitmex products, all of a sudden and without any apparent reason it's unable to connect. Please advise ASAP. I'm getting the following message: Reading Internal Order ID file. | 2018-07-24 12:22:48 Reading Trade Orders file. | 2018-07-24 12:22:48 Reading Trade Positions file. | 2018-07-24 12:22:48 Listening on UDP port 22903. | 2018-07-24 12:22:48 Software version: 1635 | 2018-07-24 12:22:48 Usage end date: 2018-08-01 | 2018-07-24 12:22:48 Enabled for: Advanced Features. | 2018-07-24 12:22:48 Enabled for: Sierra Chart Historical Data Service. | 2018-07-24 12:22:48 Allow Support for Sierra Chart Data Feeds is enabled. | 2018-07-24 12:22:48 Current selected Data/Trading service: BitMEX | 2018-07-24 12:22:48 Chart Update Interval: 500 | 2018-07-24 12:22:48 Time Zone: +03:00:00 (EET+02EEST+01,M3.5.0/03:00,M10.5.0/04:00) | 2018-07-24 12:22:48 2018-07-24 12:22:52 Local computer time | 2018-07-24 12:22:48 2018-07-24 09:22:52 Local computer time in UTC | 2018-07-24 12:22:48 2018-07-24 12:22:52 Local computer time in SC Time Zone | 2018-07-24 12:22:48 2018-07-24 09:22:49 Server time in UTC | 2018-07-24 12:22:48 Local computer UTC time and Server UTC time difference: 2 seconds. | 2018-07-24 12:22:48 Program path: C:\SierraChart\ | 2018-07-24 12:22:48 Data Files path: C:\SierraChart\Data\ | 2018-07-24 12:22:48 OS Version Number: 6.1 | 2018-07-24 12:22:48 Locale Setting: C | 2018-07-24 12:22:48 Checking for new symbol settings for service code BitMEX | 2018-07-24 12:22:48 HTTPS connection to www.sierrachart.com:443 (4) | Creating socket. Using TLS 1.2. | 2018-07-24 12:22:48 HTTPS connection to www.sierrachart.com:443 (4) | Connecting to IP: 204.15.192.108. | 2018-07-24 12:22:48 Symbol settings are up-to-date for BitMEX | 2018-07-24 12:22:53 Received 5 login tokens. | 2018-07-24 12:22:53 HTTPS connection to www.sierrachart.com:443 (5) | Creating socket. Using TLS 1.2. | 2018-07-24 12:22:54 HTTPS connection to www.sierrachart.com:443 (5) | Connecting to IP: 204.15.192.108. | 2018-07-24 12:22:54 HTTPS connection to www.sierrachart.com:443 (4) | Socket gracefully closed by remote side. | 2018-07-24 12:22:58 HTTPS connection to www.sierrachart.com:443 (4) | Initiating close of socket by core. | 2018-07-24 12:22:58 HTTPS connection to www.sierrachart.com:443 (4) | Received socket Close event. | 2018-07-24 12:22:58 HTTPS connection to www.sierrachart.com:443 (4) | Graceful close received or receive error. Shutdown complete. Closing socket now. | 2018-07-24 12:22:58 HTTPS connection to www.sierrachart.com:443 (4) | Closed. | 2018-07-24 12:22:58 HTTPS connection to www.sierrachart.com:443 (2) | Socket gracefully closed by remote side. | 2018-07-24 12:22:58 HTTPS connection to www.sierrachart.com:443 (2) | Received socket Close event. | 2018-07-24 12:22:58 HTTPS connection to www.sierrachart.com:443 (2) | Initiating close of socket by core. | 2018-07-24 12:22:58 HTTPS connection to www.sierrachart.com:443 (2) | Graceful close received or receive error. Shutdown complete. Closing socket now. | 2018-07-24 12:22:58 HTTPS connection to www.sierrachart.com:443 (2) | Closed. | 2018-07-24 12:22:58 HTTPS connection to www.sierrachart.com:443 (5) | Socket gracefully closed by remote side. | 2018-07-24 12:23:00 HTTPS connection to www.sierrachart.com:443 (5) | Received socket Close event. | 2018-07-24 12:23:00 HTTPS connection to www.sierrachart.com:443 (5) | Initiating close of socket by core. | 2018-07-24 12:23:00 HTTPS connection to www.sierrachart.com:443 (5) | Graceful close received or receive error. Shutdown complete. Closing socket now. | 2018-07-24 12:23:00 HTTPS connection to www.sierrachart.com:443 (5) | Closed. | 2018-07-24 12:23:00 BitMEX | Connecting to the server ds3.sierracharts.com. Port 5569 | 2018-07-24 12:23:03 DTC Client socket (6) | Creating socket. Using TLS 1.2. | 2018-07-24 12:23:03 DTC Client socket (6) | Connecting to IP: 65.182.172.42. | 2018-07-24 12:23:03 DTC Client socket (6) | Connect event error. Windows error code 10060: A connection attempt failed because the connected party did not properly respond after a period of time, or established connection failed because connected host has failed to respond. | 2018-07-24 12:23:24 * DTC Client socket (6) | Initiating close of socket by core. | 2018-07-24 12:23:24 Error connecting to Data or Trading service. For help with this issue, press the 'Send For Analysis' button on this window. | 2018-07-24 12:23:24 Select 'File >> Disconnect' to prevent further connection attempts. | 2018-07-24 12:23:24 DTC Client socket (6) | Closed. | 2018-07-24 12:23:24 BitMEX | Disconnected. | 2018-07-24 12:23:24 Will reconnect to the server in 3.0 seconds. Select 'File >> Disconnect' to prevent further connection attempts. | 2018-07-24 12:23:24 BitMEX | Connecting to the server ds3.sierracharts.com. Port 5569 | 2018-07-24 12:23:27 DTC Client socket (7) | Creating socket. Using TLS 1.2. | 2018-07-24 12:23:27 DTC Client socket (7) | Connecting to IP: 65.182.172.42. | 2018-07-24 12:23:27 DTC Client socket (7) | Connect event error. Windows error code 10060: A connection attempt failed because the connected party did not properly respond after a period of time, or established connection failed because connected host has failed to respond. | 2018-07-24 12:23:48 * DTC Client socket (7) | Initiating close of socket by core. | 2018-07-24 12:23:48 Error connecting to Data or Trading service. For help with this issue, press the 'Send For Analysis' button on this window. | 2018-07-24 12:23:48 Select 'File >> Disconnect' to prevent further connection attempts. | 2018-07-24 12:23:48 DTC Client socket (7) | Closed. | 2018-07-24 12:23:48 BitMEX | Disconnected. | 2018-07-24 12:23:48 Will reconnect to the server in 3.0 seconds. Select 'File >> Disconnect' to prevent further connection attempts. | 2018-07-24 12:23:48 BitMEX | Connecting to the server ds3.sierracharts.com. Port 5569 | 2018-07-24 12:23:51 DTC Client socket (8) | Creating socket. Using TLS 1.2. | 2018-07-24 12:23:51 DTC Client socket (8) | Connecting to IP: 65.182.172.42. | 2018-07-24 12:23:51 DTC Client socket (8) | Connect event error. Windows error code 10060: A connection attempt failed because the connected party did not properly respond after a period of time, or established connection failed because connected host has failed to respond. | 2018-07-24 12:24:12 * DTC Client socket (8) | Initiating close of socket by core. | 2018-07-24 12:24:12 Error connecting to Data or Trading service. For help with this issue, press the 'Send For Analysis' button on this window. | 2018-07-24 12:24:12 Select 'File >> Disconnect' to prevent further connection attempts. | 2018-07-24 12:24:12 DTC Client socket (8) | Closed. | 2018-07-24 12:24:12 BitMEX | Disconnected. | 2018-07-24 12:24:12 Will reconnect to the server in 3.0 seconds. Select 'File >> Disconnect' to prevent further connection attempts. | 2018-07-24 12:24:12 BitMEX | Connecting to the server ds3.sierracharts.com. Port 5569 | 2018-07-24 12:24:15 DTC Client socket (10) | Creating socket. Using TLS 1.2. | 2018-07-24 12:24:15 DTC Client socket (10) | Connecting to IP: 65.182.172.42. | 2018-07-24 12:24:15 DTC Client socket (10) | Connect event error. Windows error code 10060: A connection attempt failed because the connected party did not properly respond after a period of time, or established connection failed because connected host has failed to respond. | 2018-07-24 12:24:36 * DTC Client socket (10) | Initiating close of socket by core. | 2018-07-24 12:24:36 Error connecting to Data or Trading service. For help with this issue, press the 'Send For Analysis' button on this window. | 2018-07-24 12:24:36 Select 'File >> Disconnect' to prevent further connection attempts. | 2018-07-24 12:24:36 DTC Client socket (10) | Closed. | 2018-07-24 12:24:36 BitMEX | Disconnected. | 2018-07-24 12:24:36 Will reconnect to the server in 3.0 seconds. Select 'File >> Disconnect' to prevent further connection attempts. | 2018-07-24 12:24:36 BitMEX | Connecting to the server ds3.sierracharts.com. Port 5569 | 2018-07-24 12:24:39 DTC Client socket (11) | Creating socket. Using TLS 1.2. | 2018-07-24 12:24:39 DTC Client socket (11) | Connecting to IP: 65.182.172.42. | 2018-07-24 12:24:39 DTC Client socket (11) | Connect event error. Windows error code 10060: A connection attempt failed because the connected party did not properly respond after a period of time, or established connection failed because connected host has failed to respond. | 2018-07-24 12:25:00 * DTC Client socket (11) | Initiating close of socket by core. | 2018-07-24 12:25:00 Error connecting to Data or Trading service. For help with this issue, press the 'Send For Analysis' button on this window. | 2018-07-24 12:25:00 Select 'File >> Disconnect' to prevent further connection attempts. | 2018-07-24 12:25:00 DTC Client socket (11) | Closed. | 2018-07-24 12:25:00 BitMEX | Disconnected. | 2018-07-24 12:25:00 Will reconnect to the server in 3.0 seconds. Select 'File >> Disconnect' to prevent further connection attempts. | 2018-07-24 12:25:00 BitMEX | Connecting to the server ds3.sierracharts.com. Port 5569 | 2018-07-24 12:25:03 DTC Client socket (13) | Creating socket. Using TLS 1.2. | 2018-07-24 12:25:03 DTC Client socket (13) | Connecting to IP: 65.182.172.42. | 2018-07-24 12:25:03 DTC Client socket (13) | Connect event error. Windows error code 10060: A connection attempt failed because the connected party did not properly respond after a period of time, or established connection failed because connected host has failed to respond. | 2018-07-24 12:25:24 * DTC Client socket (13) | Initiating close of socket by core. | 2018-07-24 12:25:24 Error connecting to Data or Trading service. For help with this issue, press the 'Send For Analysis' button on this window. | 2018-07-24 12:25:24 Select 'File >> Disconnect' to prevent further connection attempts. | 2018-07-24 12:25:24 DTC Client socket (13) | Closed. | 2018-07-24 12:25:24 BitMEX | Disconnected. | 2018-07-24 12:25:24 Will reconnect to the server in 3.0 seconds. Select 'File >> Disconnect' to prevent further connection attempts. | 2018-07-24 12:25:24 BitMEX | Connecting to the server ds3.sierracharts.com. Port 5569 | 2018-07-24 12:25:27 DTC Client socket (14) | Creating socket. Using TLS 1.2. | 2018-07-24 12:25:27 DTC Client socket (14) | Connecting to IP: 65.182.172.42. | 2018-07-24 12:25:27 DTC Client socket (14) | Connect event error. Windows error code 10060: A connection attempt failed because the connected party did not properly respond after a period of time, or established connection failed because connected host has failed to respond. | 2018-07-24 12:25:48 * DTC Client socket (14) | Initiating close of socket by core. | 2018-07-24 12:25:48 Error connecting to Data or Trading service. For help with this issue, press the 'Send For Analysis' button on this window. | 2018-07-24 12:25:48 Select 'File >> Disconnect' to prevent further connection attempts. | 2018-07-24 12:25:48 DTC Client socket (14) | Closed. | 2018-07-24 12:25:48 BitMEX | Disconnected. | 2018-07-24 12:25:48 Will reconnect to the server in 3.0 seconds. Select 'File >> Disconnect' to prevent further connection attempts. | 2018-07-24 12:25:48 BitMEX | Connecting to the server ds3.sierracharts.com. Port 5569 | 2018-07-24 12:25:51 DTC Client socket (15) | Creating socket. Using TLS 1.2. | 2018-07-24 12:25:51 DTC Client socket (15) | Connecting to IP: 65.182.172.42. | 2018-07-24 12:25:51 DTC Client socket (15) | Connect event error. Windows error code 10060: A connection attempt failed because the connected party did not properly respond after a period of time, or established connection failed because connected host has failed to respond. | 2018-07-24 12:26:12 * DTC Client socket (15) | Initiating close of socket by core. | 2018-07-24 12:26:12 Error connecting to Data or Trading service. For help with this issue, press the 'Send For Analysis' button on this window. | 2018-07-24 12:26:12 Select 'File >> Disconnect' to prevent further connection attempts. | 2018-07-24 12:26:12 DTC Client socket (15) | Closed. | 2018-07-24 12:26:12 BitMEX | Disconnected. | 2018-07-24 12:26:12 Will reconnect to the server in 3.0 seconds. Select 'File >> Disconnect' to prevent further connection attempts. | 2018-07-24 12:26:12 BitMEX | Connecting to the server ds3.sierracharts.com. Port 5569 | 2018-07-24 12:26:15 DTC Client socket (17) | Creating socket. Using TLS 1.2. | 2018-07-24 12:26:15 DTC Client socket (17) | Connecting to IP: 65.182.172.42. | 2018-07-24 12:26:15 DTC Client socket (17) | Connect event error. Windows error code 10060: A connection attempt failed because the connected party did not properly respond after a period of time, or established connection failed because connected host has failed to respond. | 2018-07-24 12:26:36 * DTC Client socket (17) | Initiating close of socket by core. | 2018-07-24 12:26:36 Error connecting to Data or Trading service. For help with this issue, press the 'Send For Analysis' button on this window. | 2018-07-24 12:26:36 Select 'File >> Disconnect' to prevent further connection attempts. | 2018-07-24 12:26:36 DTC Client socket (17) | Closed. | 2018-07-24 12:26:36 BitMEX | Disconnected. | 2018-07-24 12:26:36 Will reconnect to the server in 3.0 seconds. Select 'File >> Disconnect' to prevent further connection attempts. | 2018-07-24 12:26:36 BitMEX | Connecting to the server ds3.sierracharts.com. Port 5569 | 2018-07-24 12:26:39 DTC Client socket (18) | Creating socket. Using TLS 1.2. | 2018-07-24 12:26:39 DTC Client socket (18) | Connecting to IP: 65.182.172.42. | 2018-07-24 12:26:39 |
| [2018-07-24 16:34:29] |
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You are running an older version. You need to update by following these instructions here: Software Download: Fast Update Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
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