Support Board
Date/Time: Tue, 21 Jan 2025 00:48:05 +0000
not connecting to servers
View Count: 1130
| [2018-07-20 20:47:49] |
| User456059 - Posts: 1 |
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Reading Internal Order ID file. | 2018-07-20 16:41:13 Reading Trade Orders file. | 2018-07-20 16:41:13 Reading Trade Positions and Account Balance file. | 2018-07-20 16:41:13 Listening on UDP port 22904. | 2018-07-20 16:41:13 Software version: 1781 64-bit | 2018-07-20 16:41:13 Usage end date: 2018-08-01 | 2018-07-20 16:41:13 Enabled for: Advanced Features. | 2018-07-20 16:41:13 Enabled for: Advanced Features 2. | 2018-07-20 16:41:13 Enabled for: Sierra Chart Historical Data Service. | 2018-07-20 16:41:13 Allow Support for Sierra Chart Data Feeds is enabled. | 2018-07-20 16:41:13 Current selected Data/Trading service: BitMEX Trading Direct | 2018-07-20 16:41:13 Chart Update Interval: 500 | 2018-07-20 16:41:13 Time Zone: -04:00:00 (EST-05EDT+01,M3.2.0/02:00,M11.1.0/02:00) | 2018-07-20 16:41:13 2018-07-20 16:41:12 Local computer time | 2018-07-20 16:41:13 2018-07-20 20:41:12 Local computer time in UTC | 2018-07-20 16:41:13 2018-07-20 16:41:12 Local computer time in SC Time Zone | 2018-07-20 16:41:13 2018-07-20 20:41:13 Server time in UTC | 2018-07-20 16:41:13 Local computer UTC time and Server UTC time difference: 1 seconds. | 2018-07-20 16:41:13 Program path: C:\SierraChart\ | 2018-07-20 16:41:13 Data Files path: C:\SierraChart\Data\ | 2018-07-20 16:41:13 OS Version Number: 10.0 | 2018-07-20 16:41:13 Locale Setting: C | 2018-07-20 16:41:13 Checking for new symbol settings for service code bitmex.exchange.trading | 2018-07-20 16:41:13 HTTPS connection to www.sierrachart.com:443 (4) | Creating socket. Using TLS 1.2. | 2018-07-20 16:41:13 HTTPS connection to www.sierrachart.com:443 (4) | Connecting to IP: 204.15.192.108. | 2018-07-20 16:41:13 Symbol settings are up-to-date for bitmex.exchange.trading | 2018-07-20 16:41:13 Received 5 login tokens. | 2018-07-20 16:41:13 HTTPS connection to www.sierrachart.com:443 (5) | Creating socket. Using TLS 1.2. | 2018-07-20 16:41:15 HTTPS connection to www.sierrachart.com:443 (5) | Connecting to IP: 204.15.192.108. | 2018-07-20 16:41:15 BitMEX Trading Direct | Connecting to URI testnet.bitmex.com/realtime/WebSocket | 2018-07-20 16:41:17 BitMEX WebSocket | Connecting to WebSocket server. | 2018-07-20 16:41:17 BitMEX WebSocket socket (6) | Creating socket. Using TLS 1.2. | 2018-07-20 16:41:17 BitMEX WebSocket socket (6) | Connecting to IP: 104.18.118.87. | 2018-07-20 16:41:17 BitMEX WebSocket | Opening WebSocket. | 2018-07-20 16:41:17 BitMEX WebSocket | Sending WebSocket handshake. | 2018-07-20 16:41:17 HTTPS connection to login.sierrachart.com:443 (1) | Socket gracefully closed by remote side. | 2018-07-20 16:41:18 HTTPS connection to login.sierrachart.com:443 (1) | Received socket Close event. | 2018-07-20 16:41:18 HTTPS connection to login.sierrachart.com:443 (1) | Initiating close of socket by core. | 2018-07-20 16:41:18 HTTPS connection to login.sierrachart.com:443 (1) | Graceful close received or receive error. Shutdown complete. Closing socket now. | 2018-07-20 16:41:18 HTTPS connection to login.sierrachart.com:443 (1) | Closed. | 2018-07-20 16:41:18 HTTPS connection to www.sierrachart.com:443 (4) | Socket gracefully closed by remote side. | 2018-07-20 16:41:18 HTTPS connection to www.sierrachart.com:443 (4) | Initiating close of socket by core. | 2018-07-20 16:41:18 HTTPS connection to www.sierrachart.com:443 (4) | Received socket Close event. | 2018-07-20 16:41:18 HTTPS connection to www.sierrachart.com:443 (4) | Graceful close received or receive error. Shutdown complete. Closing socket now. | 2018-07-20 16:41:18 HTTPS connection to www.sierrachart.com:443 (4) | Closed. | 2018-07-20 16:41:18 HTTPS connection to www.sierrachart.com:443 (2) | Socket gracefully closed by remote side. | 2018-07-20 16:41:18 HTTPS connection to www.sierrachart.com:443 (2) | Received socket Close event. | 2018-07-20 16:41:18 HTTPS connection to www.sierrachart.com:443 (2) | Initiating close of socket by core. | 2018-07-20 16:41:18 HTTPS connection to www.sierrachart.com:443 (2) | Graceful close received or receive error. Shutdown complete. Closing socket now. | 2018-07-20 16:41:18 HTTPS connection to www.sierrachart.com:443 (2) | Closed. | 2018-07-20 16:41:18 BitMEX WebSocket | Header line. HTTP/1.1 429 Too Many Requests | 2018-07-20 16:41:19 BitMEX WebSocket | WebSocket not connected. Handshake acknowledgment: HTTP/1.1 429 Too Many Requests | 2018-07-20 16:41:19 BitMEX Trading Direct | WebSocket closed. | 2018-07-20 16:41:19 Error connecting to Data or Trading service. For help with this issue, press the 'Send For Analysis' button on this window. | 2018-07-20 16:41:19 Select 'File >> Disconnect' to prevent further connection attempts. | 2018-07-20 16:41:19 BitMEX WebSocket socket (6) | Initiating close of socket by core. | 2018-07-20 16:41:19 BitMEX WebSocket | WebSocket closed. | 2018-07-20 16:41:19 BitMEX Trading Direct | WebSocket closed. | 2018-07-20 16:41:19 BitMEX WebSocket socket (6) | Shutdown started. Waiting for graceful close. | 2018-07-20 16:41:19 BitMEX Trading Direct | Disconnected. | 2018-07-20 16:41:19 BitMEX WebSocket socket (6) | Socket gracefully closed by remote side. | 2018-07-20 16:41:19 BitMEX WebSocket socket (6) | Closed. | 2018-07-20 16:41:19 HTTPS connection to www.sierrachart.com:443 (5) | Socket gracefully closed by remote side. | 2018-07-20 16:41:21 HTTPS connection to www.sierrachart.com:443 (5) | Received socket Close event. | 2018-07-20 16:41:21 HTTPS connection to www.sierrachart.com:443 (5) | Initiating close of socket by core. | 2018-07-20 16:41:21 HTTPS connection to www.sierrachart.com:443 (5) | Graceful close received or receive error. Shutdown complete. Closing socket now. | 2018-07-20 16:41:21 HTTPS connection to www.sierrachart.com:443 (5) | Closed. | 2018-07-20 16:41:21 Not connected to data feed to perform symbols request. Connect with 'File >> Connect To Data Feed'. | 2018-07-20 16:41:25 * Checking for new symbol settings for service code bitmex.dtc.trading | 2018-07-20 16:42:43 Current selected Data/Trading service: BitMEX | 2018-07-20 16:42:43 HTTPS connection to www.sierrachart.com:443 (8) | Creating socket. Using TLS 1.2. | 2018-07-20 16:42:43 HTTPS connection to www.sierrachart.com:443 (8) | Connecting to IP: 204.15.192.108. | 2018-07-20 16:42:43 Requesting symbol settings for service code bitmex.dtc.trading. Overwrite = on. | 2018-07-20 16:42:44 Symbol settings received. | 2018-07-20 16:42:44 Processed 5 symbol settings. | 2018-07-20 16:42:44 BitMEX | Connecting to the server bitmextrade.sierracharts.com. Port 5569 | 2018-07-20 16:42:47 DTC Client socket (9) | Creating socket. Using TLS 1.2. | 2018-07-20 16:42:49 DTC Client socket (9) | Connecting to IP: 78.46.66.20. | 2018-07-20 16:42:49 BitMEX | Connected to server. | 2018-07-20 16:42:49 BitMEX | Starting socket receive thread. | 2018-07-20 16:42:49 BitMEX | Sending encoding request to server: Binary VLS | 2018-07-20 16:42:49 HTTPS connection to www.sierrachart.com:443 (8) | Socket gracefully closed by remote side. | 2018-07-20 16:42:49 HTTPS connection to www.sierrachart.com:443 (8) | Received socket Close event. | 2018-07-20 16:42:49 HTTPS connection to www.sierrachart.com:443 (8) | Initiating close of socket by core. | 2018-07-20 16:42:49 HTTPS connection to www.sierrachart.com:443 (8) | Graceful close received or receive error. Shutdown complete. Closing socket now. | 2018-07-20 16:42:49 HTTPS connection to www.sierrachart.com:443 (8) | Closed. | 2018-07-20 16:42:49 BitMEX | Setting DTC encoding to Binary VLS | 2018-07-20 16:42:50 BitMEX | Sending logon request message. | 2018-07-20 16:42:50 BitMEX | Received logon response. | 2018-07-20 16:42:50 BitMEX | Server Name: SC DTC Server. | 2018-07-20 16:42:50 BitMEX | Server protocol version: 8. Client protocol version: 8 | 2018-07-20 16:42:50 BitMEX | Connection error: Username or Password is incorrect. | 2018-07-20 16:42:50 DTC Client socket (9) | Initiating close of socket by core. | 2018-07-20 16:42:50 DTC Client socket (9) | Shutdown started. Waiting for graceful close. | 2018-07-20 16:42:50 BitMEX | Disconnected. | 2018-07-20 16:42:50 DTC Client socket (9) | Socket gracefully closed by remote side. | 2018-07-20 16:42:50 DTC Client socket (9) | Closed. | 2018-07-20 16:42:50 BitMEX | Connecting to the server bitmextrade.sierracharts.com. Port 5569 | 2018-07-20 16:43:22 DTC Client socket (11) | Creating socket. Using TLS 1.2. | 2018-07-20 16:43:22 DTC Client socket (11) | Connecting to IP: 78.46.66.20. | 2018-07-20 16:43:22 BitMEX | Connected to server. | 2018-07-20 16:43:22 BitMEX | Starting socket receive thread. | 2018-07-20 16:43:22 BitMEX | Sending encoding request to server: Binary VLS | 2018-07-20 16:43:22 BitMEX | Setting DTC encoding to Binary VLS | 2018-07-20 16:43:23 BitMEX | Sending logon request message. | 2018-07-20 16:43:23 BitMEX | Received logon response. | 2018-07-20 16:43:24 BitMEX | Server Name: SC DTC Server. | 2018-07-20 16:43:24 BitMEX | Server protocol version: 8. Client protocol version: 8 | 2018-07-20 16:43:24 BitMEX | Connection error: Username or Password is incorrect. | 2018-07-20 16:43:24 DTC Client socket (11) | Initiating close of socket by core. | 2018-07-20 16:43:24 DTC Client socket (11) | Shutdown started. Waiting for graceful close. | 2018-07-20 16:43:24 BitMEX | Disconnected. | 2018-07-20 16:43:24 DTC Client socket (11) | Socket gracefully closed by remote side. | 2018-07-20 16:43:24 DTC Client socket (11) | Closed. | 2018-07-20 16:43:24 BitMEX | Connecting to the server bitmextrade2.sierracharts.com. Port 5569 | 2018-07-20 16:44:57 DTC Client socket (13) | Creating socket. Using TLS 1.2. | 2018-07-20 16:44:57 DTC Client socket (13) | Connecting to IP: 78.46.66.20. | 2018-07-20 16:44:57 BitMEX | Connected to server. | 2018-07-20 16:44:57 BitMEX | Starting socket receive thread. | 2018-07-20 16:44:57 BitMEX | Sending encoding request to server: Binary VLS | 2018-07-20 16:44:57 BitMEX | Setting DTC encoding to Binary VLS | 2018-07-20 16:44:58 BitMEX | Sending logon request message. | 2018-07-20 16:44:58 BitMEX | Received logon response. | 2018-07-20 16:44:58 BitMEX | Server Name: SC DTC Server. | 2018-07-20 16:44:58 BitMEX | Server protocol version: 8. Client protocol version: 8 | 2018-07-20 16:44:58 BitMEX | Connection error: Username or Password is incorrect. | 2018-07-20 16:44:58 DTC Client socket (13) | Initiating close of socket by core. | 2018-07-20 16:44:58 DTC Client socket (13) | Shutdown started. Waiting for graceful close. | 2018-07-20 16:44:58 BitMEX | Disconnected. | 2018-07-20 16:44:58 DTC Client socket (13) | Socket gracefully closed by remote side. | 2018-07-20 16:44:59 DTC Client socket (13) | Closed. | 2018-07-20 16:44:59 cannot connect to any servers for data, pls assist. |
| [2018-07-21 20:21:23] |
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You have the wrong Service selected. You need to follow the instructions here: https://www.sierrachart.com/index.php?page=doc/BitMEX_Trading.php#SetupInstructions Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
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