Support Board
Date/Time: Tue, 21 Jan 2025 00:43:18 +0000
Issue w/ 5yr note futures volume data on DOM
View Count: 655
| [2018-07-19 16:46:57] |
| User810183 - Posts: 2 |
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Hi, I'm having issues with data on what i believe to be only affecting 5yr notes. I get depth but am unable to view volume on the DOM and unable to recenter. I've tested DOMS on most equity indexes, currencies, and energy but it only seems to be affecting the 5yr. Attached is a pic of what Im looking at. Any input appreciated. thanks http://www.sierrachart.com/image.php?Image=1532018561572.png Date Time Of Last Edit: 2018-07-19 16:47:49
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| [2018-07-19 19:17:21] |
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First thing we want you to do is to reconnect to the data feed: File Menu: Procedure to Reconnect to the Data and Trade Servers And see if this corrects the problem initially. Must be a CQG data feed issue. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2018-07-20 02:17:27] |
| User810183 - Posts: 2 |
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Thanks for the timely response, After disconnecting and reconnecting it worked great for about an hour and then I came back to my desk and it was back in the same spot not loading volume and unable to recenter and stays that way when I disconnect/reconnect again
Date Time Of Last Edit: 2018-07-20 05:15:30
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