Support Board
Date/Time: Tue, 21 Jan 2025 00:48:19 +0000
UK100 Not Downloading Current Data?
View Count: 840
| [2018-07-19 09:35:20] |
| CarlRostron - Posts: 80 |
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I have noticed that SC is not downloading all of the 'UK100' symbol data and actually stop st 2018-07-03 for some reason. The Message Log doesn't give any sign that there is a download issue? I have also noticed I have the same issue with the following: US30 SPX500 NAS100 UK100 ESP35 EUSTX50 FRA40 GER30 All of the FX pairs appears normal. Please can you advise whatever maybe going on and for me to resolve? I have tried the Remove Data and Download Data option in the Edit menu already which didn't help. Thanks |
 Capture.PNG / V - Attached On 2018-07-19 09:32:33 UTC - Size: 99.57 KB - 267 views |
| [2018-07-19 15:11:21] |
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This is considered a missing data issue. Follow all steps here: Historical Intraday Data (Missing Data / Download Errors / Viewing More Data): Retrying the Download When There is Data in the Chart Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2018-07-20 06:31:34] |
| CarlRostron - Posts: 80 |
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I wanted to update on this so that any other users having the same issue has the fix. SC thanks for pointing me to this, again your Engineering support was impeccable. The actual problem was my clock. For other users, ensure that your Periodically Set System Date-Time from Server option
System Error When Setting Date-Time
If you receive the following error in the Window >> Message Log, then either uncheck the Global Settings >> General Settings >> Periodically Set System Date-Time from Server option or set Sierra Chart to run with administrator level access (explained below). This error is an indication that the operating system permissions or version is not allowing a program to set the system Date-Time. Additionally, I noticed tat my Shortcut to the 64 bit version wasn't set to Run as Administrator. To do this, I have created a simple Screenshot. This was the problem. Ensure this is set to Administrator as this was causing my chart not to show the latest data. Presumably the connection failed because my Clock was somehow set incorrectly. |
| Run As Admin.png / V - Attached On 2018-07-20 06:30:01 UTC - Size: 107.29 KB - 281 views |
| [2018-07-20 16:14:00] |
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In the case of the Sierra Chart FXCM CFD data, that is not dependent on the local computer clock. It could be significantly off and should not cause any issue.
Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
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