Support Board
Date/Time: Mon, 20 Jan 2025 20:54:43 +0000
Sierrachart is not connecting to data.
View Count: 911
| [2018-07-16 11:58:04] |
| User377666 - Posts: 4 |
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I have installed sierrachart on my new laptop but the platform is not connecting to data feed. Can you detect the problem? Reading Internal Order ID file. | 2018-07-16 11:51:46 Reading Trade Orders file. | 2018-07-16 11:51:46 Reading Trade Positions and Account Balance file. | 2018-07-16 11:51:46 Listening on UDP port 22904. | 2018-07-16 11:51:46 Software version: 1776 64-bit | 2018-07-16 11:51:46 Usage end date: 2018-08-15 | 2018-07-16 11:51:46 Enabled for: Advanced Features. | 2018-07-16 11:51:46 Enabled for: Advanced Features 2. | 2018-07-16 11:51:46 Enabled for: Sierra Chart Historical Data Service. | 2018-07-16 11:51:46 Allow Support for Sierra Chart Data Feeds is enabled. | 2018-07-16 11:51:46 Current selected Data/Trading service: CQG WebAPI | 2018-07-16 11:51:46 Chart Update Interval: 500 | 2018-07-16 11:51:46 Time Zone: +00:00:00 (UTC+00) | 2018-07-16 11:51:46 2018-07-16 13:51:46 Local computer time | 2018-07-16 11:51:46 2018-07-16 11:51:46 Local computer time in UTC | 2018-07-16 11:51:46 2018-07-16 11:51:46 Local computer time in SC Time Zone | 2018-07-16 11:51:46 2018-07-16 11:51:46 Server time in UTC | 2018-07-16 11:51:46 Local computer UTC time and Server UTC time difference: 1 seconds. | 2018-07-16 11:51:46 Program path: C:\SierraChart\ | 2018-07-16 11:51:46 Data Files path: C:\SierraChart\Data\ | 2018-07-16 11:51:46 OS Version Number: 10.0 | 2018-07-16 11:51:46 Locale Setting: C | 2018-07-16 11:51:46 Checking for new symbol settings for service code cqg | 2018-07-16 11:51:46 HTTPS connection to www.sierrachart.com:443 (4) | Creating socket. Using TLS 1.2. | 2018-07-16 11:51:46 HTTPS connection to www.sierrachart.com:443 (4) | Connecting to IP: 204.15.192.108. | 2018-07-16 11:51:46 Symbol settings are up-to-date for cqg | 2018-07-16 11:51:48 Received 5 login tokens. | 2018-07-16 11:51:48 HTTPS connection to www.sierrachart.com:443 (5) | Creating socket. Using TLS 1.2. | 2018-07-16 11:51:48 HTTPS connection to www.sierrachart.com:443 (5) | Connecting to IP: 204.15.192.108. | 2018-07-16 11:51:48 HTTPS connection to login.sierrachart.com:443 (1) | Socket gracefully closed by remote side. | 2018-07-16 11:51:50 HTTPS connection to login.sierrachart.com:443 (1) | Initiating close of socket by core. | 2018-07-16 11:51:50 HTTPS connection to login.sierrachart.com:443 (1) | Received socket Close event. | 2018-07-16 11:51:50 HTTPS connection to login.sierrachart.com:443 (1) | Graceful close received or receive error. Shutdown complete. Closing socket now. | 2018-07-16 11:51:50 HTTPS connection to login.sierrachart.com:443 (1) | Closed. | 2018-07-16 11:51:50 HTTPS connection to www.sierrachart.com:443 (4) | Socket gracefully closed by remote side. | 2018-07-16 11:51:53 HTTPS connection to www.sierrachart.com:443 (4) | Initiating close of socket by core. | 2018-07-16 11:51:53 HTTPS connection to www.sierrachart.com:443 (4) | Received socket Close event. | 2018-07-16 11:51:53 HTTPS connection to www.sierrachart.com:443 (4) | Graceful close received or receive error. Shutdown complete. Closing socket now. | 2018-07-16 11:51:53 HTTPS connection to www.sierrachart.com:443 (4) | Closed. | 2018-07-16 11:51:53 HTTPS connection to www.sierrachart.com:443 (2) | Socket gracefully closed by remote side. | 2018-07-16 11:51:53 HTTPS connection to www.sierrachart.com:443 (2) | Initiating close of socket by core. | 2018-07-16 11:51:53 HTTPS connection to www.sierrachart.com:443 (2) | Received socket Close event. | 2018-07-16 11:51:53 HTTPS connection to www.sierrachart.com:443 (2) | Graceful close received or receive error. Shutdown complete. Closing socket now. | 2018-07-16 11:51:53 HTTPS connection to www.sierrachart.com:443 (2) | Closed. | 2018-07-16 11:51:53 HTTPS connection to www.sierrachart.com:443 (5) | Socket gracefully closed by remote side. | 2018-07-16 11:51:54 HTTPS connection to www.sierrachart.com:443 (5) | Received socket Close event. | 2018-07-16 11:51:54 HTTPS connection to www.sierrachart.com:443 (5) | Initiating close of socket by core. | 2018-07-16 11:51:54 HTTPS connection to www.sierrachart.com:443 (5) | Graceful close received or receive error. Shutdown complete. Closing socket now. | 2018-07-16 11:51:54 HTTPS connection to www.sierrachart.com:443 (5) | Closed. | 2018-07-16 11:51:54 CQG WebAPI | Connecting to server api.cqg.com | 2018-07-16 11:51:57 CQG WebSocket | Connecting to WebSocket server. | 2018-07-16 11:51:57 CQG WebSocket socket (6) | Creating socket. Using TLS 1.2. | 2018-07-16 11:51:57 CQG WebSocket socket (6) | Connecting to IP: 195.166.124.165. | 2018-07-16 11:51:57 CQG WebSocket | Opening WebSocket. | 2018-07-16 11:51:57 CQG WebSocket | Sending WebSocket handshake. | 2018-07-16 11:51:57 CQG WebSocket | Header line. HTTP/1.1 101 Switching Protocols | 2018-07-16 11:51:57 CQG WebSocket | Header line. Connection: upgrade | 2018-07-16 11:51:57 CQG WebSocket | Header line. Sec-WebSocket-Accept: aQQptcTc7Gvy4Y9yj39eBFZN8VY= | 2018-07-16 11:51:57 CQG WebSocket | Header line. Server: WebSocket++/0.7.0 | 2018-07-16 11:51:57 CQG WebSocket | Header line. Upgrade: websocket | 2018-07-16 11:51:57 CQG WebSocket | Header line. | 2018-07-16 11:51:57 CQG WebSocket | Web socket state is now open. | 2018-07-16 11:51:57 CQG WebAPI | WebSocket connected. | 2018-07-16 11:51:57 CQG WebAPI | Sending market data logon message. | 2018-07-16 11:51:57 CQG WebAPI | Market data logon unsuccessful. Server message: Username or password is incorrect. | 2018-07-16 11:51:58 * CQG WebSocket socket (6) | Adding bytes from final send buffer from buffered socket: 8 | 2018-07-16 11:51:58 CQG WebSocket socket (6) | Initiating close of socket by core. | 2018-07-16 11:51:58 CQG WebSocket | WebSocket closed. | 2018-07-16 11:51:58 CQG WebAPI | WebSocket closed. | 2018-07-16 11:51:58 CQG WebSocket socket (6) | Sending bytes from final send buffer: 8 | 2018-07-16 11:51:58 CQG WebAPI | Disconnected. | 2018-07-16 11:51:58 CQG WebSocket socket (6) | Write in progress. Shutdown being delayed. | 2018-07-16 11:51:58 CQG WebSocket socket (6) | Write has completed. Shutdown being performed. | 2018-07-16 11:51:58 CQG WebSocket socket (6) | Shutdown started. Waiting for graceful close. | 2018-07-16 11:51:58 CQG WebSocket socket (6) | Socket gracefully closed by remote side. | 2018-07-16 11:51:58 CQG WebSocket socket (6) | Closed. | 2018-07-16 11:51:58 |
| [2018-07-16 16:03:04] |
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This is the relevant message: CQG WebAPI | Market data logon unsuccessful. Server message: Username or password is incorrect. | 2018-07-16 11:51:58 *
Refer to item 3 here: CQG Trading Platform Service: Common Error Messages Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
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