Support Board
Date/Time: Mon, 20 Jan 2025 20:54:45 +0000
Platform
View Count: 604
| [2018-07-11 19:33:51] |
| nateib - Posts: 11 |
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Can you guys reset my platform somehow? The CME Group is down but my charts still show open trades and the trades should be closed. So I thought you could reset my platform so it clears the open orders. Thanks |
| [2018-07-11 20:36:12] |
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There is no way we can control that. We see you are using CQG. We also noticed the same thing with CTS. The CME has got some serious problems at the moment.
Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
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