Support Board
Date/Time: Mon, 20 Jan 2025 20:57:41 +0000
Data missing on the chart
View Count: 917
| [2018-07-10 07:45:44] |
| Fabio - Posts: 117 |
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Good morning, I opened up my chart this morning and I noticed that I have some data missing on the charts (all across the Fx pairs) At the very beginning the data was missing between 2.30 AM to 3.30 AM (this night, 10/07/2018) Then I delete the data from the folder in my computer (all the .scid files) in order to refresh data from server and now the data missing is from 3.05 AM to 3.30 AM, 10/07/2017) How can I get the rest of the missing data? Why is that happened? Regards, Fabio. |
| [2018-07-10 09:12:49] |
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We are checking on this now. We have been told the data center which is used by our LMAX server, had a problem due to one of their ISPs which caused missing data.
Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2018-07-10 10:26:01] |
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We are getting close to patching the missing data.
Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2018-07-10 10:48:40] |
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The missing data is now patched. Follow the instructions here: Historical Intraday Data (Missing Data / Download Errors / Viewing More Data): Retrying the Download When There is Data in the Chart Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
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