Support Board
Date/Time: Mon, 20 Jan 2025 20:51:15 +0000
Cannot even begin...
View Count: 805
| [2018-07-06 17:10:30] |
| User371562 - Posts: 14 |
|
To whom it may concern, I am a new user and have paid for the service, but when I try to login I am given a message "incorrect username or password" even when I manually re-enter the information into the fields. Please advise. Followed instructions offered and "too many unsuccessful login attempts" in Message Log. Date Time Of Last Edit: 2018-07-06 17:25:32
|
| [2018-07-06 18:20:06] |
| |
|
Okay this is an external service connection issue. We have remotely requested the Message Log. Make sure Sierra Chart is running.
Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2018-07-06 18:21:35] |
| |
|
This is the relevant message: CQG WebAPI | Market data logon unsuccessful. Server message: Username or password is incorrect. | 2018-07-06 17:47:58 *
Refer to: CQG Trading Platform Service: Common Error Messages Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
To post a message in this thread, you need to log in with your Sierra Chart account: