Support Board
Date/Time: Mon, 20 Jan 2025 16:52:39 +0000
SC Forex Data (FXCM): Realtime update not working since a couple of hours
View Count: 1088
| [2018-07-05 14:40:43] |
| kraut - Posts: 20 |
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Reload of historical data is fine though. Tried so far: (1) Restarted SC several times. (2) Changed internet provider (LAN, WLAN, mobile 1, mobile 2). (3) Computer reboot. Log for symbol EURUSD follows. +++ Software version: 1773 32-bit | 2018-07-05 14:38:12 Usage end date: 2018-07-09 | 2018-07-05 14:38:12 Enabled for: Advanced Features. | 2018-07-05 14:38:12 Enabled for: Sierra Chart Historical Data Service. | 2018-07-05 14:38:12 Allow Support for Sierra Chart Data Feeds is enabled. | 2018-07-05 14:38:12 Current selected Data/Trading service: SC Forex Data (FXCM) | 2018-07-05 14:38:12 Chart Update Interval: 900 | 2018-07-05 14:38:12 Time Zone: +00:00:00 (UTC+00) | 2018-07-05 14:38:12 2018-07-05 21:38:12 Local computer time | 2018-07-05 14:38:12 2018-07-05 14:38:12 Local computer time in UTC | 2018-07-05 14:38:12 2018-07-05 14:38:12 Local computer time in SC Time Zone | 2018-07-05 14:38:12 2018-07-05 14:36:42 Server time in UTC | 2018-07-05 14:38:12 Local computer UTC time and Server UTC time difference: 1 seconds. | 2018-07-05 14:38:12 Program path: D:\SierraChart\ | 2018-07-05 14:38:12 Data Files path: D:\SierraChart\Data\ | 2018-07-05 14:38:12 OS Version Number: 10.0 | 2018-07-05 14:38:12 Locale Setting: C | 2018-07-05 14:38:12 Intraday data recording state for symbol EURUSD is set to download 'Pending'. | 2018-07-05 14:38:21 HD Request # 38 | Downloading Intraday chart data for EURUSD to the file EURUSD.scid. Service: fxcm | 2018-07-05 14:38:21 HD Request # 38 | Download start date-time: 2018-06-21 03:29:59.000 | 2018-07-05 14:38:21 HD Request # 38 | Disabling Intraday chart updating for symbol during historical data download. | 2018-07-05 14:38:21 HD Request # 38 | Using server: ds4.sierracharts.com port 10149 | 2018-07-05 14:38:21 Socket (43) | Creating socket. | 2018-07-05 14:38:21 Socket (43) | Connecting to IP: 192.81.56.146. | 2018-07-05 14:38:21 HD Request # 38 | Setting DTC encoding to Binary VLS | 2018-07-05 14:38:22 HD Request # 38 | Sending historical data logon request message. | 2018-07-05 14:38:22 HD Request # 38 | Requesting Intraday data. Start date-time: 2018-06-21 03:29:59. Record interval: 30. Symbol: EURUSD | 2018-07-05 14:38:22 HD Request # 38 | Decompressing data. | 2018-07-05 14:38:22 HD Request # 38 | Receiving Intraday data for EURUSD starting at 2018-06-21 03:29:59 | 2018-07-05 14:38:24 HD Request # 38 | Truncating file to starting date-time of 2018-06-21 03:29:59 | 2018-07-05 14:38:24 HD Request # 38 | Timestamp of first Intraday data file record written: 2018-06-21 03:29:59 | 2018-07-05 14:38:24 Socket (43) | Initiating close of socket by core. | 2018-07-05 14:38:25 Socket (43) | Shutdown started. Waiting for graceful close. | 2018-07-05 14:38:25 Historical data download thread signaled to stop. | 2018-07-05 14:38:25 HD Request # 38 | Received 29709 records from 2018-06-21 03:29:59 to 2018-07-05 14:38:00 (14.5 days) and wrote 29709 records for EURUSD | 2018-07-05 14:38:25 HD Request # 38 | Completion time: 4s | 2018-07-05 14:38:25 HD Request # 38 | Intraday data download complete for EURUSD. Unique request ID: 36 | 2018-07-05 14:38:25 Removed historical data download ID 36 | 2018-07-05 14:38:25 Real-time Intraday chart data file updates started for EURUSD | 2018-07-05 14:38:25 Opened cached Intraday file: D:\SierraChart\Data\EURUSD.scid | 2018-07-05 14:38:25 Intraday chart data file opened for EURUSD | 2018-07-05 14:38:25 HD Request # 38 | Enabling Intraday chart updating for symbol. | 2018-07-05 14:38:25 EURUSD 30 Min #1 | Flagging to reload Intraday data on download completion. | 2018-07-05 14:38:25 Socket (43) | Socket gracefully closed by remote side. | 2018-07-05 14:38:25 Socket (43) | Closed. | 2018-07-05 14:38:25 EURUSD 30 Min #1 | Reloading chart. | 2018-07-05 14:38:25 Date Time Of Last Edit: 2018-07-05 15:02:44
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| [2018-07-05 16:41:10] |
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Follow the instructions here to clear the Message Log: Message Log: Clearing the Message Log Reconnect to the data feed: File Menu: Procedure to Reconnect to the Data and Trade Servers After about 30 seconds, provide a copy of the Message Log following these instructions: https://www.sierrachart.com/index.php?page=PostingInformation.php#MessageLog Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2018-07-06 07:34:37] |
| kraut - Posts: 20 |
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Below the result of the requested action: +++ Software version: 1773 32-bit | 2018-07-06 07:33:14 Usage end date: 2018-07-09 | 2018-07-06 07:33:14 Enabled for: Advanced Features. | 2018-07-06 07:33:14 Enabled for: Sierra Chart Historical Data Service. | 2018-07-06 07:33:14 Allow Support for Sierra Chart Data Feeds is enabled. | 2018-07-06 07:33:14 Current selected Data/Trading service: SC Forex Data (FXCM) | 2018-07-06 07:33:14 Chart Update Interval: 900 | 2018-07-06 07:33:14 Time Zone: +00:00:00 (UTC+00) | 2018-07-06 07:33:14 2018-07-06 14:33:14 Local computer time | 2018-07-06 07:33:14 2018-07-06 07:33:14 Local computer time in UTC | 2018-07-06 07:33:14 2018-07-06 07:33:14 Local computer time in SC Time Zone | 2018-07-06 07:33:14 2018-07-06 07:28:47 Server time in UTC | 2018-07-06 07:33:14 Local computer UTC time and Server UTC time difference: 0 seconds. | 2018-07-06 07:33:14 Program path: D:\SierraChart\ | 2018-07-06 07:33:14 Data Files path: D:\SierraChart\Data\ | 2018-07-06 07:33:14 OS Version Number: 10.0 | 2018-07-06 07:33:14 Locale Setting: C | 2018-07-06 07:33:14 File >> Disconnect selected. | 2018-07-06 07:33:34 SC Forex Data (FXCM) | Disconnected. | 2018-07-06 07:33:34 SC Forex Data (FXCM) | Connected to data server. | 2018-07-06 07:33:39 Using Bid/Ask average for last trade price for EURUSD | 2018-07-06 07:33:39 SC Forex Data (FXCM) | Starting real-time market data updates for: EURUSD. ID: 1 | 2018-07-06 07:33:39 SC Forex Data (FXCM) | Subscribing to streaming market data in the service client is not supported. Symbol: EURUSD | 2018-07-06 07:33:39 SC Forex Data (FXCM) | Requesting security definition data for: EURUSD. ID: 1 | 2018-07-06 07:33:39 Intraday data recording state for symbol EURUSD is set to download 'Pending'. | 2018-07-06 07:33:39 Delaying start of download for EURUSD | 2018-07-06 07:33:39 HD Request # 39 | Downloading Intraday chart data for EURUSD to the file EURUSD.scid. Service: fxcm | 2018-07-06 07:33:43 HD Request # 39 | Download start date-time: 2018-07-06 07:33:00.000 | 2018-07-06 07:33:43 HD Request # 39 | Using server: ds3.sierracharts.com port 10150 | 2018-07-06 07:33:43 Socket (47) | Creating socket. | 2018-07-06 07:33:43 Socket (47) | Connecting to IP: 65.182.172.42. | 2018-07-06 07:33:43 HD Request # 39 | Setting DTC encoding to Binary VLS | 2018-07-06 07:33:44 HD Request # 39 | Sending historical data logon request message. | 2018-07-06 07:33:44 HD Request # 39 | Requesting Intraday data. Start date-time: 2018-07-06 07:33:00. Record interval: 30. Symbol: EURUSD | 2018-07-06 07:33:44 HD Request # 39 | Decompressing data. | 2018-07-06 07:33:44 HD Request # 39 | Receiving Intraday data for EURUSD starting at 2018-07-06 07:33:00 | 2018-07-06 07:33:44 HD Request # 39 | Timestamp of first Intraday data file record written: 2018-07-06 07:33:00 | 2018-07-06 07:33:44 Socket (47) | Initiating close of socket by core. | 2018-07-06 07:33:44 Socket (47) | Shutdown started. Waiting for graceful close. | 2018-07-06 07:33:44 Historical data download thread signaled to stop. | 2018-07-06 07:33:44 HD Request # 39 | Received 2 records from 2018-07-06 07:33:00 to 2018-07-06 07:33:30 (30.0 seconds) and wrote 2 records for EURUSD | 2018-07-06 07:33:44 HD Request # 39 | Completion time: 1s | 2018-07-06 07:33:44 HD Request # 39 | Intraday data download complete for EURUSD. Unique request ID: 37 | 2018-07-06 07:33:44 Removed historical data download ID 37 | 2018-07-06 07:33:44 Real-time Intraday chart data file updates started for EURUSD | 2018-07-06 07:33:44 Opened cached Intraday file: D:\SierraChart\Data\EURUSD.scid | 2018-07-06 07:33:44 Intraday chart data file opened for EURUSD | 2018-07-06 07:33:44 Socket (47) | Socket gracefully closed by remote side. | 2018-07-06 07:33:45 Socket (47) | Closed. | 2018-07-06 07:33:45 |
| [2018-07-06 07:50:46] |
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This is the relevant message: SC Forex Data (FXCM) | Subscribing to streaming market data in the service client is not supported. Symbol: EURUSD | 2018-07-06 07:33:39 Follow the instructions here to update the Symbol Settings: Global Symbol Settings: Update Global Symbol Settings If that does not resolve the problem, then follow the instructions below that section to perform a Full Reset of the Symbol Settings. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2018-07-06 07:51:26
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