Support Board
Date/Time: Sun, 24 Nov 2024 08:23:16 +0000
using old 997 NON-fix connection, with newer version?
View Count: 1690
| [2013-10-15 18:07:07] |
| User14266 - Posts: 225 |
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I am using CTS FIX sim. Still having more problems than I would like. Can I install a second copy of SC(997) and be able to use that connection with my newer version of SC? I thought this was possible. Could you please provide directions? Thank you greatly. |
| [2013-10-16 14:18:59] |
| User14266 - Posts: 225 |
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Is this possible? It would be the cure for all the problems CTS FIX users are experiencing. Can you just get rid of FIX alltogether for now? And go back to what works? Need a solution.
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| [2013-10-16 16:13:01] |
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You can do this for market data, but not trading. Refer to this page: https://www.sierrachart.com/index.php?l=doc/MultipleServices.html Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2013-10-16 18:21:18] |
| User14266 - Posts: 225 |
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Can you just get rid of FIX all together for now? And go back to what works? Need a solution.
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| [2013-10-16 19:10:05] |
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No. And please do not ask. The old API had problems for us as well. Not to mention the huge amount of work involved with such a request. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2013-10-16 19:10:45
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| [2013-10-16 19:16:04] |
| User14266 - Posts: 225 |
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Okay well I'm at a loss. I don't know what to do. Topsteptrader support suggested that I stop using Sierra Chart altogether and switch to T4. Is that what you would suggest too? I would love some guidance and direction. I am paying for a service that I cannot use. I don't even know where the problem lies.
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| [2013-10-17 15:05:24] |
| ganz - Posts: 1048 |
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40winks +1 also as I can see the Live CTS Server is more reliable than the Sim Server. |
| [2013-10-17 20:51:05] |
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CTS is working on the problem. We heard from them yesterday. One thing they recommend doing is changing the Global Settings >> Data/Trade Service Settings >>Data Throughput and Buffering to Smart Trade.
Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2013-10-17 20:52:22
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