Support Board
Date/Time: Fri, 01 Nov 2024 03:29:44 +0000
software crash
View Count: 745
| [2018-06-29 12:46:10] |
| evagoras hadjimereos - Posts: 7 |
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Hi, I have been using Sierra for futures data and works absolutely fine. Very stable. But when i load an FX template i created the software keeps crashing after 5-10 minutes so i have to reload it. Please have a look on the attached file. Is there something i do the wrong way. Its just a simple study that adds more currency pairs on the same chart. Thanks in advance. |
 Capture.PNG / V - Attached On 2018-06-29 12:30:25 UTC - Size: 175.83 KB - 252 views Attachment Deleted. |
| [2018-06-29 13:15:00] |
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What do you mean by "crash"? Specifically what is happening. Also, update to the current version by following the instructions here: Software Download: Fast Update Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2018-06-29 13:39:40] |
| evagoras hadjimereos - Posts: 7 |
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The charts Freeze and not responding so i have to restart Sierra. I have just updated to the current version and so far so good. In any case thanks for the support and i will let you know in case the problem persists. |
| [2018-06-29 13:45:16] |
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Okay, this does sound like a problem we have to resolve. Not totally sure why it is happening though. This issue was resolved months ago. We want you to provide the Chartbook by following these instructions and we will test it: https://www.sierrachart.com/index.php?page=PostingInformation.php#AttachFile We do expect that you probably would encounter it again. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2018-06-29 13:49:10] |
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Actually we think we know why this problem is occurring. It is due to some recent enhancements, with the Add Additional Symbol functionality that is probably causing a deadlock. We will carefully go over it today.
Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2018-06-29 14:04:47] |
| evagoras hadjimereos - Posts: 7 |
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Many thanks
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| [2018-06-29 18:06:14] |
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we discovered the problem and that is now resolved. A new release will be out this evening.
Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2018-06-30 09:02:54] |
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This is now resolved in 1773.
Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
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