Support Board
Date/Time: Mon, 20 Jan 2025 16:50:12 +0000
Hang up upon loading ESM18
View Count: 673
| [2018-06-25 23:15:29] |
| User909904 - Posts: 14 |
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Hi, I am transferring SC to a new Win10 computer and I run into issue where the SC hangs up when I try to open chart. The chart opens fine on my other computer which is win 8.1. Any idea what could be wrong? thank you Josef Date Time Of Last Edit: 2018-06-25 23:16:28
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 SC ESM18 hang up.JPG / V - Attached On 2018-06-24 23:40:53 UTC - Size: 105.3 KB - 256 views  Owl_sc_ES_15MinCase58.cht - Attached On 2018-06-24 23:41:06 UTC - Size: 86.38 KB - 306 views |
| [2018-06-26 08:39:10] |
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The chart is using custom studies and most likely the problem is with those. Refer to help topic 17: Sierra Chart Unexpectedly Shutting Down | Memory Errors | Unusual Software Problems | Exception Errors | Freezing of User Interface Follow the instructions here to use Safe Mode to workaround this: Sierra Chart - Software Login Instructions: Using Safe Mode Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2018-07-03 21:18:28] |
| User909904 - Posts: 14 |
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I was able to resolve the issue with startup that were caused by custom dll using the instructions. Thank you Josef |
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