Support Board
Date/Time: Mon, 20 Jan 2025 16:57:17 +0000
Dom graph bid and ask lines
View Count: 1149
| [2018-06-25 17:00:33] |
| User174262 - Posts: 13 |
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Hello, i use the Service Package 5 and level2 for Eurex (data). The study, market depth historical graph works perfect. But when I use the dom graph, I only see one ask and bid line. I can not see the full market depth. I followed the instructions dom graph but unfortunately without success? Furthermore, I do not understand that in simultaneous trading the dom graph, bid-ask lines are above or below the normal bid and ask lines. At normal exchange time, this does not work that way. I see one bid and ask line without fluctuations above or below the market price? For your reply many thanks |
| [2018-06-25 19:21:21] |
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Your account is enabled for EUREX with market depth data. Go to the chart you want to have market depth data for and open the market depth window with File >> Open Market Depth Window: File Menu: Open Market Depth Window (File) After that select Edit >> Screen Images >> Upload Chart with Overlays. Then paste the link here. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2018-06-25 19:21:45
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| [2018-06-25 19:38:12] |
| User174262 - Posts: 13 |
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http://www.sierrachart.com/image.php?Image=1529955231653.png
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| [2018-06-26 08:35:33] |
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Make sure Global Settings >> Data/Trade Service Settings >> Maximum Market Depth Levels is set to 0. Although the version you are running may not have that setting. To update follow these instructions here: Software Download: Fast Update ---- Follow the instructions here to clear the Message Log: Message Log: Clearing the Message Log Reconnect to the data feed: File Menu: Procedure to Reconnect to the Data and Trade Servers After about 30 seconds, provide a copy of the Message Log following these instructions: https://www.sierrachart.com/index.php?page=PostingInformation.php#MessageLog Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2018-06-26 08:35:52
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| [2018-06-26 20:30:39] |
| User174262 - Posts: 13 |
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Hello, i hope that`s MessageLog help you. Unfortunately there is no selection point after the Fast update. ("Global Settings >> Data / Trade Service Settings >> Maximum Market Depth Levels is set to 0.") Software version: 1727 32-bit | 2018-06-26 22:21:05 Usage end date: 2018-07-20 | 2018-06-26 22:21:05 Enabled for: Advanced Features. | 2018-06-26 22:21:05 Enabled for: Advanced Features 2. | 2018-06-26 22:21:05 Enabled for: Sierra Chart Historical Data Service. | 2018-06-26 22:21:05 Enabled for: Sierra Chart Real-Time Exchange Data Feed. | 2018-06-26 22:21:05 Enabled for: INDEXES_DATA_BARCHART | 2018-06-26 22:21:05 Enabled for: Eurex with Market Depth | 2018-06-26 22:21:05 Received 1 data feed usernames. | 2018-06-26 22:21:05 Allow Support for Sierra Chart Data Feeds is enabled. | 2018-06-26 22:21:05 Current selected Data/Trading service: DTC - Sub Instance | 2018-06-26 22:21:05 Chart Update Interval: 10 | 2018-06-26 22:21:05 Time Zone: +02:00:00 (CET+01CEST+01,M3.5.0/02:00,M10.5.0/03:00) | 2018-06-26 22:21:05 2018-06-26 22:21:04 Local computer time | 2018-06-26 22:21:05 2018-06-26 20:21:04 Local computer time in UTC | 2018-06-26 22:21:05 2018-06-26 22:21:04 Local computer time in SC Time Zone | 2018-06-26 22:21:05 2018-06-26 20:19:54 Server time in UTC | 2018-06-26 22:21:05 Local computer UTC time and Server UTC time difference: 1 seconds. | 2018-06-26 22:21:05 Program path: C:\SierraChart\SierraChartInstance_2\ | 2018-06-26 22:21:05 Data Files path: C:\SierraChart\SierraChartInstance_2\Data\ | 2018-06-26 22:21:05 OS Version Number: 6.0 | 2018-06-26 22:21:05 Locale Setting: C | 2018-06-26 22:21:05 |
| [2018-06-28 18:50:58] |
| User174262 - Posts: 13 |
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Hi, i have the current version installed (see below the message log). Unfortunately, the market depth function does not work. I only see one line bid and ask (dom graph on chart) ??? The ("Global Settings >> Data / Trade Service Settings >> Maximum Market Depth Levels is set to 0.") Thats also okay. So I hope you can help me to see the complete Market Depth Levels. Many thanks in advance. Software version: 1768 64-bit | 2018-06-28 20:34:56 Usage end date: 2018-07-20 | 2018-06-28 20:34:56 Enabled for: Advanced Features. | 2018-06-28 20:34:56 Enabled for: Advanced Features 2. | 2018-06-28 20:34:56 Enabled for: Sierra Chart Historical Data Service. | 2018-06-28 20:34:56 Enabled for: Sierra Chart Real-Time Exchange Data Feed. | 2018-06-28 20:34:56 Enabled for: INDEXES_DATA_BARCHART | 2018-06-28 20:34:56 Enabled for: Eurex with Market Depth | 2018-06-28 20:34:56 Received 1 data feed usernames. | 2018-06-28 20:34:56 Allow Support for Sierra Chart Data Feeds is enabled. | 2018-06-28 20:34:56 Current selected Data/Trading service: SC Data - All Services | 2018-06-28 20:34:56 Chart Update Interval: 10 | 2018-06-28 20:34:56 Time Zone: +02:00:00 (CET+01CEST+01,M3.5.0/02:00,M10.5.0/03:00) | 2018-06-28 20:34:56 2018-06-28 20:34:56 Local computer time | 2018-06-28 20:34:56 2018-06-28 18:34:56 Local computer time in UTC | 2018-06-28 20:34:56 2018-06-28 20:34:56 Local computer time in SC Time Zone | 2018-06-28 20:34:56 2018-06-28 18:25:37 Server time in UTC | 2018-06-28 20:34:56 Local computer UTC time and Server UTC time difference: 1 seconds. | 2018-06-28 20:34:56 Program path: C:\SierraChart\ | 2018-06-28 20:34:56 Data Files path: C:\SierraChart\Data\ | 2018-06-28 20:34:56 OS Version Number: 6.0 | 2018-06-28 20:34:56 Locale Setting: C | 2018-06-28 20:34:56 File >> Disconnect selected. | 2018-06-28 20:35:27 DTC Client socket (17) | Initiating close of socket by core. | 2018-06-28 20:35:27 DTC Client socket (17) | Shutdown started. Waiting for graceful close. | 2018-06-28 20:35:27 SC Data - All Services | Disconnected from the server. | 2018-06-28 20:35:27 SC Data - All Services | Disconnected. | 2018-06-28 20:35:27 DTC Client socket (17) | Socket gracefully closed by remote side. | 2018-06-28 20:35:28 DTC Client socket (17) | Closed. | 2018-06-28 20:35:28 SC Data - All Services | Connected to data server. | 2018-06-28 20:35:31 Notice: Not connected to Live trading account to receive CME real-time futures data at lower cost exchange fee. | 2018-06-28 20:35:31 SC Data - All Services | Starting real-time market data updates for: CLH18. ID: 1 | 2018-06-28 20:35:31 SC Data - All Services | Subscribing to streaming market data in the service client is not supported. Symbol: CLH18 | 2018-06-28 20:35:31 SC Data - All Services | Requesting security definition data for: CLH18. ID: 1 | 2018-06-28 20:35:31 Intraday data recording state for symbol CLH18 is set to download 'Pending'. | 2018-06-28 20:35:31 Delaying start of download for CLH18 | 2018-06-28 20:35:31 SC Data - All Services | Starting real-time market data updates for: A6H18. ID: 2 | 2018-06-28 20:35:31 SC Data - All Services | Subscribing to streaming market data in the service client is not supported. Symbol: A6H18 | 2018-06-28 20:35:31 SC Data - All Services | Requesting security definition data for: A6H18. ID: 2 | 2018-06-28 20:35:31 Intraday data recording state for symbol A6H18 is set to download 'Pending'. | 2018-06-28 20:35:31 Mapping DYU18 to DYU18. Service code: eurex | 2018-06-28 20:35:31 SC Data - All Services | Starting real-time market data updates for: DYU18. ID: 3 | 2018-06-28 20:35:31 SC Data - All Services | Using username 0 | 2018-06-28 20:35:31 SC Data - All Services | Using low bandwidth mode. | 2018-06-28 20:35:31 SC Data - All Services | Connecting to the server ds1.sierracharts.com. Port 443 | 2018-06-28 20:35:31 SC Data - All Services | Requesting security definition data for: DYU18. ID: 3 | 2018-06-28 20:35:31 Requesting market depth updates for: DYU18 if supported. | 2018-06-28 20:35:31 Intraday data recording state for symbol DYU18 is set to download 'Pending'. | 2018-06-28 20:35:31 DTC Client socket (25) | Creating socket. | 2018-06-28 20:35:31 DTC Client socket (25) | Connecting to IP: 8.18.161.135. | 2018-06-28 20:35:31 Mapping GGU18 to GGU18. Service code: eurex | 2018-06-28 20:35:31 SC Data - All Services | Starting real-time market data updates for: GGU18. ID: 4 | 2018-06-28 20:35:31 SC Data - All Services | Requesting security definition data for: GGU18. ID: 4 | 2018-06-28 20:35:31 Requesting market depth updates for: GGU18 if supported. | 2018-06-28 20:35:31 Intraday data recording state for symbol GGU18 is set to download 'Pending'. | 2018-06-28 20:35:31 SC Data - All Services | Connected to server. | 2018-06-28 20:35:31 SC Data - All Services | Starting socket receive thread. | 2018-06-28 20:35:31 SC Data - All Services | Sending encoding request to server: Binary VLS | 2018-06-28 20:35:31 SC Data - All Services | Setting DTC encoding to Binary VLS | 2018-06-28 20:35:31 SC Data - All Services | Sending logon request message. | 2018-06-28 20:35:31 SC Data - All Services | Received logon response. | 2018-06-28 20:35:31 SC Data - All Services | Server Name: SC Realtime Server. | 2018-06-28 20:35:31 SC Data - All Services | Server protocol version: 8. Client protocol version: 8 | 2018-06-28 20:35:31 SC Data - All Services | Successfully connected. | 2018-06-28 20:35:31 SC Data - All Services | Trading is not supported. | 2018-06-28 20:35:31 SC Data - All Services | Restarting real-time data updates for symbol: DYU18 -> DYU18 | 2018-06-28 20:35:31 SC Data - All Services | Restarting real-time data updates for symbol: GGU18 -> GGU18 | 2018-06-28 20:35:31 SC Data - All Services | Received security definition for symbol DYU18 | 2018-06-28 20:35:31 SC Data - All Services | Market Depth data has been rejected for symbol: DYU18. Low bandwidth option enabled. | 2018-06-28 20:35:31 SC Data - All Services | Received security definition for symbol GGU18 | 2018-06-28 20:35:31 SC Data - All Services | Market Depth data has been rejected for symbol: GGU18. Low bandwidth option enabled. | 2018-06-28 20:35:31 Opened cached Depth file: C:\SierraChart\Data\MarketDepthData\GGU18.2018-06-28.depth | 2018-06-28 20:35:32 Opened cached Depth file: C:\SierraChart\Data\MarketDepthData\DYU18.2018-06-28.depth | 2018-06-28 20:35:34 HD Request # 10 | Downloading Intraday chart data for CLH18 to the file CLH18.scid. Service: nymex | 2018-06-28 20:35:35 HD Request # 10 | Download start date-time: 2018-02-20 20:29:49.000 | 2018-06-28 20:35:35 HD Request # 10 | Using server: ds7.sierracharts.com port 10149 | 2018-06-28 20:35:35 Socket (26) | Creating socket. | 2018-06-28 20:35:35 Socket (26) | Connecting to IP: 8.18.161.133. | 2018-06-28 20:35:35 HD Request # 10 | Setting DTC encoding to Binary VLS | 2018-06-28 20:35:35 HD Request # 10 | Sending historical data logon request message. | 2018-06-28 20:35:35 HD Request # 10 | Requesting Intraday data. Start date-time: 2018-02-20 20:29:49. Record interval: 0. Symbol: CLH18 | 2018-06-28 20:35:36 HD Request # 10 | Decompressing data. | 2018-06-28 20:35:36 HD Request # 10 | Receiving Intraday data for CLH18 starting at 2018-02-20 20:29:49 | 2018-06-28 20:35:36 Socket (26) | Initiating close of socket by core. | 2018-06-28 20:35:36 Socket (26) | Shutdown started. Waiting for graceful close. | 2018-06-28 20:35:36 Historical data download thread signaled to stop. | 2018-06-28 20:35:36 HD Request # 10 | Received 1 record from 2018-02-20 20:29:49 to 2018-02-20 20:29:49 (0.0 seconds) and wrote 0 records for CLH18 | 2018-06-28 20:35:36 HD Request # 10 | Completion time: 0s | 2018-06-28 20:35:36 HD Request # 10 | Intraday data download complete for CLH18. Unique request ID: 9 | 2018-06-28 20:35:36 Removed historical data download ID 9 | 2018-06-28 20:35:36 Real-time Intraday chart data file updates started for CLH18 | 2018-06-28 20:35:36 Intraday chart data file opened for CLH18 | 2018-06-28 20:35:36 HD Request # 11 | Downloading Intraday chart data for A6H18 to the file A6H18.scid. Service: cme | 2018-06-28 20:35:36 HD Request # 11 | Download start date-time: 2018-03-19 15:06:12.000 | 2018-06-28 20:35:36 HD Request # 11 | Using server: ds1.sierracharts.com port 10150 | 2018-06-28 20:35:36 Socket (27) | Creating socket. | 2018-06-28 20:35:36 Socket (27) | Connecting to IP: 8.18.161.135. | 2018-06-28 20:35:36 Socket (26) | Socket gracefully closed by remote side. | 2018-06-28 20:35:36 Socket (26) | Closed. | 2018-06-28 20:35:36 HD Request # 11 | Setting DTC encoding to Binary VLS | 2018-06-28 20:35:36 HD Request # 11 | Sending historical data logon request message. | 2018-06-28 20:35:36 HD Request # 11 | Requesting Intraday data. Start date-time: 2018-03-19 15:06:12. Record interval: 0. Symbol: 6AH18 | 2018-06-28 20:35:36 HD Request # 11 | Decompressing data. | 2018-06-28 20:35:36 HD Request # 11 | Receiving Intraday data for A6H18 starting at 2018-03-19 15:06:12 | 2018-06-28 20:35:36 Socket (27) | Initiating close of socket by core. | 2018-06-28 20:35:36 Socket (27) | Shutdown started. Waiting for graceful close. | 2018-06-28 20:35:36 Historical data download thread signaled to stop. | 2018-06-28 20:35:36 HD Request # 11 | Received 1 record from 2018-03-19 15:06:12 to 2018-03-19 15:06:12 (0.0 seconds) and wrote 0 records for A6H18 | 2018-06-28 20:35:36 HD Request # 11 | Completion time: 1s | 2018-06-28 20:35:36 HD Request # 11 | Intraday data download complete for A6H18. Unique request ID: 10 | 2018-06-28 20:35:36 Removed historical data download ID 10 | 2018-06-28 20:35:36 Real-time Intraday chart data file updates started for A6H18 | 2018-06-28 20:35:36 Intraday chart data file opened for A6H18 | 2018-06-28 20:35:36 HD Request # 12 | Downloading Intraday chart data for DYU18 to the file DYU18.scid. Service: eurex | 2018-06-28 20:35:36 HD Request # 12 | Download start date-time: 2018-06-28 20:35:24.000 | 2018-06-28 20:35:36 HD Request # 12 | Using server: ds7.sierracharts.com port 10149 | 2018-06-28 20:35:36 Socket (28) | Creating socket. | 2018-06-28 20:35:36 Socket (28) | Connecting to IP: 8.18.161.133. | 2018-06-28 20:35:36 Socket (27) | Socket gracefully closed by remote side. | 2018-06-28 20:35:36 Socket (27) | Closed. | 2018-06-28 20:35:36 HD Request # 12 | Setting DTC encoding to Binary VLS | 2018-06-28 20:35:36 HD Request # 12 | Sending historical data logon request message. | 2018-06-28 20:35:36 HD Request # 12 | Requesting Intraday data. Start date-time: 2018-06-28 20:35:24. Record interval: 0. Symbol: DYU18 | 2018-06-28 20:35:37 HD Request # 12 | Decompressing data. | 2018-06-28 20:35:37 HD Request # 12 | Receiving Intraday data for DYU18 starting at 2018-06-28 20:35:24 | 2018-06-28 20:35:37 Socket (28) | Initiating close of socket by core. | 2018-06-28 20:35:37 Socket (28) | Shutdown started. Waiting for graceful close. | 2018-06-28 20:35:37 Historical data download thread signaled to stop. | 2018-06-28 20:35:37 HD Request # 12 | Received 2 records from 2018-06-28 20:35:24 to 2018-06-28 20:35:24 (0.0 seconds) and wrote 0 records for DYU18 | 2018-06-28 20:35:37 HD Request # 12 | Timestamp of first Intraday data file record written: 2018-06-28 20:35:34 | 2018-06-28 20:35:37 Added 1 Time and Sales records to Intraday data file for DYU18 after download. | 2018-06-28 20:35:37 HD Request # 12 | Completion time: 0s | 2018-06-28 20:35:37 HD Request # 12 | Intraday data download complete for DYU18. Unique request ID: 11 | 2018-06-28 20:35:37 Removed historical data download ID 11 | 2018-06-28 20:35:37 Real-time Intraday chart data file updates started for DYU18 | 2018-06-28 20:35:37 Intraday chart data file opened for DYU18 | 2018-06-28 20:35:37 HD Request # 13 | Downloading Intraday chart data for GGU18 to the file GGU18.scid. Service: eurex | 2018-06-28 20:35:37 HD Request # 13 | Download start date-time: 2018-06-28 20:35:11.000 | 2018-06-28 20:35:37 HD Request # 13 | Using server: ds1.sierracharts.com port 10150 | 2018-06-28 20:35:37 Socket (29) | Creating socket. | 2018-06-28 20:35:37 Socket (29) | Connecting to IP: 8.18.161.135. | 2018-06-28 20:35:37 Socket (28) | Received socket Close event. | 2018-06-28 20:35:37 Socket (28) | Still waiting for graceful close or receive error. | 2018-06-28 20:35:37 Socket (28) | Socket gracefully closed by remote side. | 2018-06-28 20:35:37 Socket (28) | Closed. | 2018-06-28 20:35:37 HD Request # 13 | Setting DTC encoding to Binary VLS | 2018-06-28 20:35:37 HD Request # 13 | Sending historical data logon request message. | 2018-06-28 20:35:37 HD Request # 13 | Requesting Intraday data. Start date-time: 2018-06-28 20:35:11. Record interval: 0. Symbol: GGU18 | 2018-06-28 20:35:37 HD Request # 13 | Decompressing data. | 2018-06-28 20:35:37 HD Request # 13 | Receiving Intraday data for GGU18 starting at 2018-06-28 20:35:11 | 2018-06-28 20:35:37 HD Request # 13 | Timestamp of first Intraday data file record written: 2018-06-28 20:35:34 | 2018-06-28 20:35:37 Socket (29) | Initiating close of socket by core. | 2018-06-28 20:35:37 Socket (29) | Shutdown started. Waiting for graceful close. | 2018-06-28 20:35:37 Historical data download thread signaled to stop. | 2018-06-28 20:35:37 HD Request # 13 | Received 17 records from 2018-06-28 20:35:11 to 2018-06-28 20:35:34 (23.0 seconds) and wrote 1 record for GGU18 | 2018-06-28 20:35:37 HD Request # 13 | Completion time: 0s | 2018-06-28 20:35:37 HD Request # 13 | Intraday data download complete for GGU18. Unique request ID: 12 | 2018-06-28 20:35:37 Removed historical data download ID 12 | 2018-06-28 20:35:37 Real-time Intraday chart data file updates started for GGU18 | 2018-06-28 20:35:37 Intraday chart data file opened for GGU18 | 2018-06-28 20:35:37 Socket (29) | Socket gracefully closed by remote side. | 2018-06-28 20:35:37 Socket (29) | Closed. | 2018-06-28 20:35:37 Opened cached Intraday file: C:\SierraChart\Data\DYU18.scid | 2018-06-28 20:35:39 Opened cached Intraday file: C:\SierraChart\Data\GGU18.scid | 2018-06-28 20:35:45 |
| [2018-06-28 18:52:46] |
| User174262 - Posts: 13 |
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Hi, i have the current version installed (see below the message log). Unfortunately, the market depth function does not work. I only see one line bid and ask (dom graph on chart) ??? The ("Global Settings >> Data / Trade Service Settings >> Maximum Market Depth Levels is set to 0.") Thats also okay. So I hope you can help me to see the complete Market Depth Levels. Many thanks in advance. Software version: 1768 64-bit | 2018-06-28 20:34:56 Usage end date: 2018-07-20 | 2018-06-28 20:34:56 Enabled for: Advanced Features. | 2018-06-28 20:34:56 Enabled for: Advanced Features 2. | 2018-06-28 20:34:56 Enabled for: Sierra Chart Historical Data Service. | 2018-06-28 20:34:56 Enabled for: Sierra Chart Real-Time Exchange Data Feed. | 2018-06-28 20:34:56 Enabled for: INDEXES_DATA_BARCHART | 2018-06-28 20:34:56 Enabled for: Eurex with Market Depth | 2018-06-28 20:34:56 Received 1 data feed usernames. | 2018-06-28 20:34:56 Allow Support for Sierra Chart Data Feeds is enabled. | 2018-06-28 20:34:56 Current selected Data/Trading service: SC Data - All Services | 2018-06-28 20:34:56 Chart Update Interval: 10 | 2018-06-28 20:34:56 Time Zone: +02:00:00 (CET+01CEST+01,M3.5.0/02:00,M10.5.0/03:00) | 2018-06-28 20:34:56 2018-06-28 20:34:56 Local computer time | 2018-06-28 20:34:56 2018-06-28 18:34:56 Local computer time in UTC | 2018-06-28 20:34:56 2018-06-28 20:34:56 Local computer time in SC Time Zone | 2018-06-28 20:34:56 2018-06-28 18:25:37 Server time in UTC | 2018-06-28 20:34:56 Local computer UTC time and Server UTC time difference: 1 seconds. | 2018-06-28 20:34:56 Program path: C:\SierraChart\ | 2018-06-28 20:34:56 Data Files path: C:\SierraChart\Data\ | 2018-06-28 20:34:56 OS Version Number: 6.0 | 2018-06-28 20:34:56 Locale Setting: C | 2018-06-28 20:34:56 File >> Disconnect selected. | 2018-06-28 20:35:27 DTC Client socket (17) | Initiating close of socket by core. | 2018-06-28 20:35:27 DTC Client socket (17) | Shutdown started. Waiting for graceful close. | 2018-06-28 20:35:27 SC Data - All Services | Disconnected from the server. | 2018-06-28 20:35:27 SC Data - All Services | Disconnected. | 2018-06-28 20:35:27 DTC Client socket (17) | Socket gracefully closed by remote side. | 2018-06-28 20:35:28 DTC Client socket (17) | Closed. | 2018-06-28 20:35:28 SC Data - All Services | Connected to data server. | 2018-06-28 20:35:31 Notice: Not connected to Live trading account to receive CME real-time futures data at lower cost exchange fee. | 2018-06-28 20:35:31 SC Data - All Services | Starting real-time market data updates for: CLH18. ID: 1 | 2018-06-28 20:35:31 SC Data - All Services | Subscribing to streaming market data in the service client is not supported. Symbol: CLH18 | 2018-06-28 20:35:31 SC Data - All Services | Requesting security definition data for: CLH18. ID: 1 | 2018-06-28 20:35:31 Intraday data recording state for symbol CLH18 is set to download 'Pending'. | 2018-06-28 20:35:31 Delaying start of download for CLH18 | 2018-06-28 20:35:31 SC Data - All Services | Starting real-time market data updates for: A6H18. ID: 2 | 2018-06-28 20:35:31 SC Data - All Services | Subscribing to streaming market data in the service client is not supported. Symbol: A6H18 | 2018-06-28 20:35:31 SC Data - All Services | Requesting security definition data for: A6H18. ID: 2 | 2018-06-28 20:35:31 Intraday data recording state for symbol A6H18 is set to download 'Pending'. | 2018-06-28 20:35:31 Mapping DYU18 to DYU18. Service code: eurex | 2018-06-28 20:35:31 SC Data - All Services | Starting real-time market data updates for: DYU18. ID: 3 | 2018-06-28 20:35:31 SC Data - All Services | Using username 0 | 2018-06-28 20:35:31 SC Data - All Services | Using low bandwidth mode. | 2018-06-28 20:35:31 SC Data - All Services | Connecting to the server ds1.sierracharts.com. Port 443 | 2018-06-28 20:35:31 SC Data - All Services | Requesting security definition data for: DYU18. ID: 3 | 2018-06-28 20:35:31 Requesting market depth updates for: DYU18 if supported. | 2018-06-28 20:35:31 Intraday data recording state for symbol DYU18 is set to download 'Pending'. | 2018-06-28 20:35:31 DTC Client socket (25) | Creating socket. | 2018-06-28 20:35:31 DTC Client socket (25) | Connecting to IP: 8.18.161.135. | 2018-06-28 20:35:31 Mapping GGU18 to GGU18. Service code: eurex | 2018-06-28 20:35:31 SC Data - All Services | Starting real-time market data updates for: GGU18. ID: 4 | 2018-06-28 20:35:31 SC Data - All Services | Requesting security definition data for: GGU18. ID: 4 | 2018-06-28 20:35:31 Requesting market depth updates for: GGU18 if supported. | 2018-06-28 20:35:31 Intraday data recording state for symbol GGU18 is set to download 'Pending'. | 2018-06-28 20:35:31 SC Data - All Services | Connected to server. | 2018-06-28 20:35:31 SC Data - All Services | Starting socket receive thread. | 2018-06-28 20:35:31 SC Data - All Services | Sending encoding request to server: Binary VLS | 2018-06-28 20:35:31 SC Data - All Services | Setting DTC encoding to Binary VLS | 2018-06-28 20:35:31 SC Data - All Services | Sending logon request message. | 2018-06-28 20:35:31 SC Data - All Services | Received logon response. | 2018-06-28 20:35:31 SC Data - All Services | Server Name: SC Realtime Server. | 2018-06-28 20:35:31 SC Data - All Services | Server protocol version: 8. Client protocol version: 8 | 2018-06-28 20:35:31 SC Data - All Services | Successfully connected. | 2018-06-28 20:35:31 SC Data - All Services | Trading is not supported. | 2018-06-28 20:35:31 SC Data - All Services | Restarting real-time data updates for symbol: DYU18 -> DYU18 | 2018-06-28 20:35:31 SC Data - All Services | Restarting real-time data updates for symbol: GGU18 -> GGU18 | 2018-06-28 20:35:31 SC Data - All Services | Received security definition for symbol DYU18 | 2018-06-28 20:35:31 SC Data - All Services | Market Depth data has been rejected for symbol: DYU18. Low bandwidth option enabled. | 2018-06-28 20:35:31 SC Data - All Services | Received security definition for symbol GGU18 | 2018-06-28 20:35:31 SC Data - All Services | Market Depth data has been rejected for symbol: GGU18. Low bandwidth option enabled. | 2018-06-28 20:35:31 Opened cached Depth file: C:\SierraChart\Data\MarketDepthData\GGU18.2018-06-28.depth | 2018-06-28 20:35:32 Opened cached Depth file: C:\SierraChart\Data\MarketDepthData\DYU18.2018-06-28.depth | 2018-06-28 20:35:34 HD Request # 10 | Downloading Intraday chart data for CLH18 to the file CLH18.scid. Service: nymex | 2018-06-28 20:35:35 HD Request # 10 | Download start date-time: 2018-02-20 20:29:49.000 | 2018-06-28 20:35:35 HD Request # 10 | Using server: ds7.sierracharts.com port 10149 | 2018-06-28 20:35:35 Socket (26) | Creating socket. | 2018-06-28 20:35:35 Socket (26) | Connecting to IP: 8.18.161.133. | 2018-06-28 20:35:35 HD Request # 10 | Setting DTC encoding to Binary VLS | 2018-06-28 20:35:35 HD Request # 10 | Sending historical data logon request message. | 2018-06-28 20:35:35 HD Request # 10 | Requesting Intraday data. Start date-time: 2018-02-20 20:29:49. Record interval: 0. Symbol: CLH18 | 2018-06-28 20:35:36 HD Request # 10 | Decompressing data. | 2018-06-28 20:35:36 HD Request # 10 | Receiving Intraday data for CLH18 starting at 2018-02-20 20:29:49 | 2018-06-28 20:35:36 Socket (26) | Initiating close of socket by core. | 2018-06-28 20:35:36 Socket (26) | Shutdown started. Waiting for graceful close. | 2018-06-28 20:35:36 Historical data download thread signaled to stop. | 2018-06-28 20:35:36 HD Request # 10 | Received 1 record from 2018-02-20 20:29:49 to 2018-02-20 20:29:49 (0.0 seconds) and wrote 0 records for CLH18 | 2018-06-28 20:35:36 HD Request # 10 | Completion time: 0s | 2018-06-28 20:35:36 HD Request # 10 | Intraday data download complete for CLH18. Unique request ID: 9 | 2018-06-28 20:35:36 Removed historical data download ID 9 | 2018-06-28 20:35:36 Real-time Intraday chart data file updates started for CLH18 | 2018-06-28 20:35:36 Intraday chart data file opened for CLH18 | 2018-06-28 20:35:36 HD Request # 11 | Downloading Intraday chart data for A6H18 to the file A6H18.scid. Service: cme | 2018-06-28 20:35:36 HD Request # 11 | Download start date-time: 2018-03-19 15:06:12.000 | 2018-06-28 20:35:36 HD Request # 11 | Using server: ds1.sierracharts.com port 10150 | 2018-06-28 20:35:36 Socket (27) | Creating socket. | 2018-06-28 20:35:36 Socket (27) | Connecting to IP: 8.18.161.135. | 2018-06-28 20:35:36 Socket (26) | Socket gracefully closed by remote side. | 2018-06-28 20:35:36 Socket (26) | Closed. | 2018-06-28 20:35:36 HD Request # 11 | Setting DTC encoding to Binary VLS | 2018-06-28 20:35:36 HD Request # 11 | Sending historical data logon request message. | 2018-06-28 20:35:36 HD Request # 11 | Requesting Intraday data. Start date-time: 2018-03-19 15:06:12. Record interval: 0. Symbol: 6AH18 | 2018-06-28 20:35:36 HD Request # 11 | Decompressing data. | 2018-06-28 20:35:36 HD Request # 11 | Receiving Intraday data for A6H18 starting at 2018-03-19 15:06:12 | 2018-06-28 20:35:36 Socket (27) | Initiating close of socket by core. | 2018-06-28 20:35:36 Socket (27) | Shutdown started. Waiting for graceful close. | 2018-06-28 20:35:36 Historical data download thread signaled to stop. | 2018-06-28 20:35:36 HD Request # 11 | Received 1 record from 2018-03-19 15:06:12 to 2018-03-19 15:06:12 (0.0 seconds) and wrote 0 records for A6H18 | 2018-06-28 20:35:36 HD Request # 11 | Completion time: 1s | 2018-06-28 20:35:36 HD Request # 11 | Intraday data download complete for A6H18. Unique request ID: 10 | 2018-06-28 20:35:36 Removed historical data download ID 10 | 2018-06-28 20:35:36 Real-time Intraday chart data file updates started for A6H18 | 2018-06-28 20:35:36 Intraday chart data file opened for A6H18 | 2018-06-28 20:35:36 HD Request # 12 | Downloading Intraday chart data for DYU18 to the file DYU18.scid. Service: eurex | 2018-06-28 20:35:36 HD Request # 12 | Download start date-time: 2018-06-28 20:35:24.000 | 2018-06-28 20:35:36 HD Request # 12 | Using server: ds7.sierracharts.com port 10149 | 2018-06-28 20:35:36 Socket (28) | Creating socket. | 2018-06-28 20:35:36 Socket (28) | Connecting to IP: 8.18.161.133. | 2018-06-28 20:35:36 Socket (27) | Socket gracefully closed by remote side. | 2018-06-28 20:35:36 Socket (27) | Closed. | 2018-06-28 20:35:36 HD Request # 12 | Setting DTC encoding to Binary VLS | 2018-06-28 20:35:36 HD Request # 12 | Sending historical data logon request message. | 2018-06-28 20:35:36 HD Request # 12 | Requesting Intraday data. Start date-time: 2018-06-28 20:35:24. Record interval: 0. Symbol: DYU18 | 2018-06-28 20:35:37 HD Request # 12 | Decompressing data. | 2018-06-28 20:35:37 HD Request # 12 | Receiving Intraday data for DYU18 starting at 2018-06-28 20:35:24 | 2018-06-28 20:35:37 Socket (28) | Initiating close of socket by core. | 2018-06-28 20:35:37 Socket (28) | Shutdown started. Waiting for graceful close. | 2018-06-28 20:35:37 Historical data download thread signaled to stop. | 2018-06-28 20:35:37 HD Request # 12 | Received 2 records from 2018-06-28 20:35:24 to 2018-06-28 20:35:24 (0.0 seconds) and wrote 0 records for DYU18 | 2018-06-28 20:35:37 HD Request # 12 | Timestamp of first Intraday data file record written: 2018-06-28 20:35:34 | 2018-06-28 20:35:37 Added 1 Time and Sales records to Intraday data file for DYU18 after download. | 2018-06-28 20:35:37 HD Request # 12 | Completion time: 0s | 2018-06-28 20:35:37 HD Request # 12 | Intraday data download complete for DYU18. Unique request ID: 11 | 2018-06-28 20:35:37 Removed historical data download ID 11 | 2018-06-28 20:35:37 Real-time Intraday chart data file updates started for DYU18 | 2018-06-28 20:35:37 Intraday chart data file opened for DYU18 | 2018-06-28 20:35:37 HD Request # 13 | Downloading Intraday chart data for GGU18 to the file GGU18.scid. Service: eurex | 2018-06-28 20:35:37 HD Request # 13 | Download start date-time: 2018-06-28 20:35:11.000 | 2018-06-28 20:35:37 HD Request # 13 | Using server: ds1.sierracharts.com port 10150 | 2018-06-28 20:35:37 Socket (29) | Creating socket. | 2018-06-28 20:35:37 Socket (29) | Connecting to IP: 8.18.161.135. | 2018-06-28 20:35:37 Socket (28) | Received socket Close event. | 2018-06-28 20:35:37 Socket (28) | Still waiting for graceful close or receive error. | 2018-06-28 20:35:37 Socket (28) | Socket gracefully closed by remote side. | 2018-06-28 20:35:37 Socket (28) | Closed. | 2018-06-28 20:35:37 HD Request # 13 | Setting DTC encoding to Binary VLS | 2018-06-28 20:35:37 HD Request # 13 | Sending historical data logon request message. | 2018-06-28 20:35:37 HD Request # 13 | Requesting Intraday data. Start date-time: 2018-06-28 20:35:11. Record interval: 0. Symbol: GGU18 | 2018-06-28 20:35:37 HD Request # 13 | Decompressing data. | 2018-06-28 20:35:37 HD Request # 13 | Receiving Intraday data for GGU18 starting at 2018-06-28 20:35:11 | 2018-06-28 20:35:37 HD Request # 13 | Timestamp of first Intraday data file record written: 2018-06-28 20:35:34 | 2018-06-28 20:35:37 Socket (29) | Initiating close of socket by core. | 2018-06-28 20:35:37 Socket (29) | Shutdown started. Waiting for graceful close. | 2018-06-28 20:35:37 Historical data download thread signaled to stop. | 2018-06-28 20:35:37 HD Request # 13 | Received 17 records from 2018-06-28 20:35:11 to 2018-06-28 20:35:34 (23.0 seconds) and wrote 1 record for GGU18 | 2018-06-28 20:35:37 HD Request # 13 | Completion time: 0s | 2018-06-28 20:35:37 HD Request # 13 | Intraday data download complete for GGU18. Unique request ID: 12 | 2018-06-28 20:35:37 Removed historical data download ID 12 | 2018-06-28 20:35:37 Real-time Intraday chart data file updates started for GGU18 | 2018-06-28 20:35:37 Intraday chart data file opened for GGU18 | 2018-06-28 20:35:37 Socket (29) | Socket gracefully closed by remote side. | 2018-06-28 20:35:37 Socket (29) | Closed. | 2018-06-28 20:35:37 Opened cached Intraday file: C:\SierraChart\Data\DYU18.scid | 2018-06-28 20:35:39 Opened cached Intraday file: C:\SierraChart\Data\GGU18.scid | 2018-06-28 20:35:45 |
| [2018-06-28 19:26:19] |
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This is the problem: SC Data - All Services | Market Depth data has been rejected for symbol: GGU18. Low bandwidth option enabled. | 2018-06-28 20:35:31
You need to disable this option: https://www.sierrachart.com/index.php?page=doc/SierraChartRealTimeFuturesStockDataFeed.php#LowBandwidthOption Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2018-06-28 19:39:36] |
| User174262 - Posts: 13 |
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Okay many thanks it works
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