Support Board
Date/Time: Mon, 20 Jan 2025 13:50:27 +0000
Problem logging into chart
View Count: 717
| [2018-06-18 16:05:44] |
| User944448 - Posts: 2 |
|
I have been using my Sierra chart for several weeks and today when I try to log into the chart the log says "incorrect username or password" I have double checked and still getting the message. Please advise
|
| [2018-06-18 16:24:31] |
| |
|
Refer to: CQG Trading Platform Service: Common Error Messages Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2018-06-18 16:53:37] |
| User944448 - Posts: 2 |
|
Checked and everything is correct. Still unable to connect. Reading Internal Order ID file. | 2018-06-18 09:31:27 Reading Trade Orders file. | 2018-06-18 09:31:28 Reading Trade Positions file. | 2018-06-18 09:31:28 Listening on UDP port 22904. | 2018-06-18 09:31:28 Software version: 1750 64-bit | 2018-06-18 09:31:28 Usage end date: 2018-07-13 | 2018-06-18 09:31:28 Enabled for: Advanced Features. | 2018-06-18 09:31:28 Enabled for: Sierra Chart Historical Data Service. | 2018-06-18 09:31:28 Allow Support for Sierra Chart Data Feeds is enabled. | 2018-06-18 09:31:28 Current selected Data/Trading service: CQG WebAPI | 2018-06-18 09:31:28 Chart Update Interval: 500 | 2018-06-18 09:31:28 Time Zone: -07:00:00 (PST-08PDT+01,M3.2.0/02:00,M11.1.0/02:00) | 2018-06-18 09:31:28 2018-06-18 09:31:27 Local computer time | 2018-06-18 09:31:28 2018-06-18 16:31:27 Local computer time in UTC | 2018-06-18 09:31:28 2018-06-18 09:31:27 Local computer time in SC Time Zone | 2018-06-18 09:31:28 2018-06-18 16:31:42 Server time in UTC | 2018-06-18 09:31:28 Local computer UTC time and Server UTC time difference: 15 seconds. | 2018-06-18 09:31:28 Program path: C:\SierraChart\ | 2018-06-18 09:31:28 Data Files path: C:\SierraChart\Data\ | 2018-06-18 09:31:28 OS Version Number: 6.1 | 2018-06-18 09:31:28 Locale Setting: C | 2018-06-18 09:31:28 Checking for new symbol settings for service code cqg | 2018-06-18 09:31:28 HTTPS connection to www.sierrachart.com:443 (4) | Creating socket. Using TLS 1.2. | 2018-06-18 09:31:28 HTTPS connection to www.sierrachart.com:443 (4) | Connecting to IP: 204.15.192.108. | 2018-06-18 09:31:28 Symbol settings are up-to-date for cqg | 2018-06-18 09:31:28 Received 5 login tokens. | 2018-06-18 09:31:28 HTTPS connection to www.sierrachart.com:443 (5) | Creating socket. Using TLS 1.2. | 2018-06-18 09:31:30 HTTPS connection to www.sierrachart.com:443 (5) | Connecting to IP: 204.15.192.108. | 2018-06-18 09:31:30 HTTPS connection to www.sierrachart.com:443 (4) | Socket gracefully closed by remote side. | 2018-06-18 09:31:33 HTTPS connection to www.sierrachart.com:443 (4) | Received socket Close event. | 2018-06-18 09:31:33 HTTPS connection to www.sierrachart.com:443 (4) | Initiating close of socket by core. | 2018-06-18 09:31:33 HTTPS connection to www.sierrachart.com:443 (4) | Graceful close received or receive error. Shutdown complete. Closing socket now. | 2018-06-18 09:31:33 HTTPS connection to www.sierrachart.com:443 (4) | Closed. | 2018-06-18 09:31:33 HTTPS connection to www.sierrachart.com:443 (2) | Socket gracefully closed by remote side. | 2018-06-18 09:31:33 HTTPS connection to www.sierrachart.com:443 (2) | Initiating close of socket by core. | 2018-06-18 09:31:33 HTTPS connection to www.sierrachart.com:443 (2) | Graceful close received or receive error. Shutdown complete. Closing socket now. | 2018-06-18 09:31:33 HTTPS connection to www.sierrachart.com:443 (2) | Closed. | 2018-06-18 09:31:33 HTTPS connection to www.sierrachart.com:443 (5) | Socket gracefully closed by remote side. | 2018-06-18 09:31:35 HTTPS connection to www.sierrachart.com:443 (5) | Initiating close of socket by core. | 2018-06-18 09:31:35 HTTPS connection to www.sierrachart.com:443 (5) | Graceful close received or receive error. Shutdown complete. Closing socket now. | 2018-06-18 09:31:35 HTTPS connection to www.sierrachart.com:443 (5) | Closed. | 2018-06-18 09:31:35 CQG WebAPI | Connecting to server demoapi.cqg.com | 2018-06-18 09:31:38 CQG WebSocket | Connecting to WebSocket server. | 2018-06-18 09:31:38 CQG WebSocket socket (6) | Creating socket. Using TLS 1.2. | 2018-06-18 09:31:38 CQG WebSocket socket (6) | Connecting to IP: 208.48.16.32. | 2018-06-18 09:31:38 CQG WebSocket | Opening WebSocket. | 2018-06-18 09:31:38 CQG WebSocket | Sending WebSocket handshake. | 2018-06-18 09:31:38 CQG WebSocket | Header line. HTTP/1.1 101 Switching Protocols | 2018-06-18 09:31:38 CQG WebSocket | Header line. Connection: upgrade | 2018-06-18 09:31:38 CQG WebSocket | Header line. Sec-WebSocket-Accept: 5K+3socbD+MmqIAWcdKpMExFEl0= | 2018-06-18 09:31:38 CQG WebSocket | Header line. Server: WebSocket++/0.7.0 | 2018-06-18 09:31:38 CQG WebSocket | Header line. Upgrade: websocket | 2018-06-18 09:31:38 CQG WebSocket | Header line. | 2018-06-18 09:31:38 CQG WebSocket | Web socket state is now open. | 2018-06-18 09:31:38 CQG WebAPI | WebSocket connected. | 2018-06-18 09:31:38 CQG WebAPI | Sending market data logon message. | 2018-06-18 09:31:38 CQG WebAPI | Market data logon unsuccessful. Server message: Username or password is incorrect. | 2018-06-18 09:31:39 * CQG WebSocket socket (6) | Adding bytes from final send buffer from buffered socket: 8 | 2018-06-18 09:31:39 CQG WebSocket socket (6) | Initiating close of socket by core. | 2018-06-18 09:31:39 CQG WebSocket | WebSocket closed. | 2018-06-18 09:31:39 CQG WebSocket socket (6) | Sending bytes from final send buffer: 8 | 2018-06-18 09:31:39 CQG WebAPI | WebSocket closed. | 2018-06-18 09:31:39 CQG WebSocket socket (6) | Write in progress. Shutdown being delayed. | 2018-06-18 09:31:39 CQG WebAPI | Disconnected. | 2018-06-18 09:31:39 CQG WebSocket socket (6) | Write has completed. Shutdown being performed. | 2018-06-18 09:31:39 CQG WebSocket socket (6) | Shutdown started. Waiting for graceful close. | 2018-06-18 09:31:39 CQG WebSocket socket (6) | Socket gracefully closed by remote side. | 2018-06-18 09:31:39 CQG WebSocket socket (6) | Closed. | 2018-06-18 09:31:39 CQG WebAPI | Connecting to server demoapi.cqg.com | 2018-06-18 09:34:09 CQG WebSocket | Connecting to WebSocket server. | 2018-06-18 09:34:09 CQG WebSocket socket (9) | Creating socket. Using TLS 1.2. | 2018-06-18 09:34:09 CQG WebSocket socket (9) | Connecting to IP: 208.48.16.32. | 2018-06-18 09:34:09 CQG WebSocket | Opening WebSocket. | 2018-06-18 09:34:09 CQG WebSocket | Sending WebSocket handshake. | 2018-06-18 09:34:09 CQG WebSocket | Header line. HTTP/1.1 101 Switching Protocols | 2018-06-18 09:34:09 CQG WebSocket | Header line. Connection: upgrade | 2018-06-18 09:34:09 CQG WebSocket | Header line. Sec-WebSocket-Accept: TODyCJAtV8WTe9a0sZfVn7TKNPw= | 2018-06-18 09:34:09 CQG WebSocket | Header line. Server: WebSocket++/0.7.0 | 2018-06-18 09:34:09 CQG WebSocket | Header line. Upgrade: websocket | 2018-06-18 09:34:09 CQG WebSocket | Header line. | 2018-06-18 09:34:09 CQG WebSocket | Web socket state is now open. | 2018-06-18 09:34:09 CQG WebAPI | WebSocket connected. | 2018-06-18 09:34:09 CQG WebAPI | Sending market data logon message. | 2018-06-18 09:34:09 CQG WebAPI | Market data logon unsuccessful. Server message: Username or password is incorrect. | 2018-06-18 09:34:10 * CQG WebSocket socket (9) | Adding bytes from final send buffer from buffered socket: 8 | 2018-06-18 09:34:10 CQG WebSocket socket (9) | Initiating close of socket by core. | 2018-06-18 09:34:10 CQG WebSocket | WebSocket closed. | 2018-06-18 09:34:10 CQG WebAPI | WebSocket closed. | 2018-06-18 09:34:10 CQG WebAPI | Disconnected. | 2018-06-18 09:34:10 CQG WebSocket socket (9) | Sending bytes from final send buffer: 8 | 2018-06-18 09:34:10 CQG WebSocket socket (9) | Write in progress. Shutdown being delayed. | 2018-06-18 09:34:10 CQG WebSocket socket (9) | Write has completed. Shutdown being performed. | 2018-06-18 09:34:10 CQG WebSocket socket (9) | Shutdown started. Waiting for graceful close. | 2018-06-18 09:34:10 CQG WebSocket socket (9) | Socket gracefully closed by remote side. | 2018-06-18 09:34:10 CQG WebSocket socket (9) | Closed. | 2018-06-18 09:34:10 CQG WebAPI | Connecting to server demoapi.cqg.com | 2018-06-18 09:41:01 CQG WebSocket | Connecting to WebSocket server. | 2018-06-18 09:41:01 CQG WebSocket socket (17) | Creating socket. Using TLS 1.2. | 2018-06-18 09:41:01 CQG WebSocket socket (17) | Connecting to IP: 208.48.16.32. | 2018-06-18 09:41:01 CQG WebSocket | Opening WebSocket. | 2018-06-18 09:41:01 CQG WebSocket | Sending WebSocket handshake. | 2018-06-18 09:41:01 CQG WebSocket | Header line. HTTP/1.1 101 Switching Protocols | 2018-06-18 09:41:01 CQG WebSocket | Header line. Connection: upgrade | 2018-06-18 09:41:01 CQG WebSocket | Header line. Sec-WebSocket-Accept: uUpXjjscq4tRrzM4YZMHv2IPY/4= | 2018-06-18 09:41:01 CQG WebSocket | Header line. Server: WebSocket++/0.7.0 | 2018-06-18 09:41:01 CQG WebSocket | Header line. Upgrade: websocket | 2018-06-18 09:41:01 CQG WebSocket | Header line. | 2018-06-18 09:41:01 CQG WebSocket | Web socket state is now open. | 2018-06-18 09:41:01 CQG WebAPI | WebSocket connected. | 2018-06-18 09:41:01 CQG WebAPI | Sending market data logon message. | 2018-06-18 09:41:01 CQG WebAPI | Market data logon unsuccessful. Server message: Username or password is incorrect. | 2018-06-18 09:41:01 * CQG WebSocket socket (17) | Adding bytes from final send buffer from buffered socket: 8 | 2018-06-18 09:41:01 CQG WebSocket socket (17) | Initiating close of socket by core. | 2018-06-18 09:41:01 CQG WebSocket | WebSocket closed. | 2018-06-18 09:41:01 CQG WebAPI | WebSocket closed. | 2018-06-18 09:41:01 CQG WebAPI | Disconnected. | 2018-06-18 09:41:01 CQG WebSocket socket (17) | Sending bytes from final send buffer: 8 | 2018-06-18 09:41:01 CQG WebSocket socket (17) | Write in progress. Shutdown being delayed. | 2018-06-18 09:41:01 CQG WebSocket socket (17) | Write has completed. Shutdown being performed. | 2018-06-18 09:41:01 CQG WebSocket socket (17) | Shutdown started. Waiting for graceful close. | 2018-06-18 09:41:01 CQG WebSocket socket (17) | Socket gracefully closed by remote side. | 2018-06-18 09:41:01 CQG WebSocket socket (17) | Closed. | 2018-06-18 09:41:01 CQG WebAPI | Connecting to server demoapi.cqg.com | 2018-06-18 09:50:04 CQG WebSocket | Connecting to WebSocket server. | 2018-06-18 09:50:04 CQG WebSocket socket (27) | Creating socket. Using TLS 1.2. | 2018-06-18 09:50:04 CQG WebSocket socket (27) | Connecting to IP: 208.48.16.32. | 2018-06-18 09:50:04 CQG WebSocket | Opening WebSocket. | 2018-06-18 09:50:04 CQG WebSocket | Sending WebSocket handshake. | 2018-06-18 09:50:04 CQG WebSocket | Header line. HTTP/1.1 101 Switching Protocols | 2018-06-18 09:50:05 CQG WebSocket | Header line. Connection: upgrade | 2018-06-18 09:50:05 CQG WebSocket | Header line. Sec-WebSocket-Accept: S+2TGiugiLV+qTo9C09KHwAENa0= | 2018-06-18 09:50:05 CQG WebSocket | Header line. Server: WebSocket++/0.7.0 | 2018-06-18 09:50:05 CQG WebSocket | Header line. Upgrade: websocket | 2018-06-18 09:50:05 CQG WebSocket | Header line. | 2018-06-18 09:50:05 CQG WebSocket | Web socket state is now open. | 2018-06-18 09:50:05 CQG WebAPI | WebSocket connected. | 2018-06-18 09:50:05 CQG WebAPI | Sending market data logon message. | 2018-06-18 09:50:05 CQG WebAPI | Market data logon unsuccessful. Server message: Username or password is incorrect. | 2018-06-18 09:50:05 * CQG WebSocket socket (27) | Adding bytes from final send buffer from buffered socket: 8 | 2018-06-18 09:50:05 CQG WebSocket socket (27) | Initiating close of socket by core. | 2018-06-18 09:50:05 CQG WebSocket | WebSocket closed. | 2018-06-18 09:50:05 CQG WebAPI | WebSocket closed. | 2018-06-18 09:50:05 CQG WebSocket socket (27) | Sending bytes from final send buffer: 8 | 2018-06-18 09:50:05 CQG WebAPI | Disconnected. | 2018-06-18 09:50:05 CQG WebSocket socket (27) | Write in progress. Shutdown being delayed. | 2018-06-18 09:50:05 CQG WebSocket socket (27) | Write has completed. Shutdown being performed. | 2018-06-18 09:50:05 CQG WebSocket socket (27) | Shutdown started. Waiting for graceful close. | 2018-06-18 09:50:05 CQG WebSocket socket (27) | Socket gracefully closed by remote side. | 2018-06-18 09:50:05 CQG WebSocket socket (27) | Closed. | 2018-06-18 09:50:05 |
| [2018-06-19 00:23:38] |
| |
|
Okay, contact your broker for help with this. This is not within our control whatsoever.
Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2018-06-19 00:24:33
|
To post a message in this thread, you need to log in with your Sierra Chart account: