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Sierra Charts not connecting to IB

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[2013-10-14 13:14:32] #1 [Go To First Post]
User25244 - Posts: 123
Sierra charts wont connect to IB. Worked Friday

[2013-10-14 15:11:25] #2 [Go To First Post]
Sierra Chart - Max - Posts: 5730
Please post a copy of the message log following the steps here: https://www.sierrachart.com/index.php?l=PostingInformation.php#log Sierra Chart Support

[2013-10-14 15:26:26] #3 [Go To First Post]
User25244 - Posts: 123
Sent Log

[2013-10-14 16:02:38] #4 [Go To First Post]
Sierra Chart - Max - Posts: 5730
You are getting this error: IB: Trader Workstation 9392 or higher is required to connect. TWS server version required: 68 Please upgrade to the latest Trader Workstation: https://www.interactivebrokers.com/en/index.php?f=674 Sierra Chart Support Date Time Of Last Edit: 2013-10-14 16:03:21

[2013-10-14 16:07:12] #5 [Go To First Post]
User25244 - Posts: 123
I have the latest version 9404

[2013-10-14 16:08:31] #6 [Go To First Post]
Sierra Chart Engineering - Posts: 104368
TWS is identifying it is not the latest version. Are you sure you have 9404? Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, change to the Teton service: Sierra Chart Teton Futures Order Routing

[2013-10-14 16:11:49] #7 [Go To First Post]
User25244 - Posts: 123
I down loaded last week on 10-10 I will log out then log back in

[2013-10-14 16:18:09] #8 [Go To First Post]
Sierra Chart Engineering - Posts: 104368
Try downloading the latest TWS version with this link: https://download2.interactivebrokers.com/download/tws40_upgrade_latest.exe Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, change to the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2013-10-14 16:18:21

[2013-10-14 16:22:07] #9 [Go To First Post]
User25244 - Posts: 123
OK, TWS was activating the other version vs the 9404 that I downloaded last week Problem Solved Thanks

[2013-10-15 14:56:13] #10 [Go To First Post]
bercor - Posts: 30
Hello ... I have connected with Sierra IB and it works. At first it did not work Pioi I changed in the "instanced" the number of client ID and now it works. The only problem is that I can not do refresch historians. I'm going on the EDIT window and I select the last row DOWLOAD DATE, I put a date before IKL hole but does not update. why? greetings from Italy

[2013-10-15 15:08:13] #11 [Go To First Post]
Sierra Chart Engineering - Posts: 104368
What is the symbol of the chart and is this a Historical or Intraday chart? Provide a copy of the Message Log, by following these steps: https://www.sierrachart.com/index.php?l=PostingInformation.php#log Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, change to the Teton service: Sierra Chart Teton Futures Order Routing

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