Support Board
Date/Time: Fri, 01 Nov 2024 03:33:00 +0000
Rithmic connection problem
View Count: 2122
| [2018-06-14 20:05:46] |
| User229752 - Posts: 4 |
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Can't connect to Rithmic data feed, log attached. https://www.sierrachart.com/Download.php?Folder=TicketingSystem&download=19888 |
| [2018-06-14 21:29:14] |
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For connection issues to Rithmic, we need to see the Sierra Chart Message Log rather than the Rithmic log itself. Here are instructions to provide that: https://www.sierrachart.com/index.php?page=PostingInformation.php#MessageLog Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2018-06-14 21:29:26
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| [2018-06-15 13:06:23] |
| User229752 - Posts: 4 |
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As requested sent message log a minute ago for analysis of my inability to connect my Rithmic data feed...
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| [2018-06-15 16:13:54] |
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This is the relevant message: Rithmic Trading | Message from server: Server Alert: Market Data Connection Login Failed. Result text: "permission denied" | 2018-06-15 06:00:18 You are getting a permission denied error. Refer to: Rithmic Trading Platform Service: Permission Denied Resolution Procedure Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2018-06-15 16:14:24
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| [2018-06-15 19:51:48] |
| User229752 - Posts: 4 |
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Thank you for your help. Have it resolved now it wasn't Sierra issue other than having the correct password. It was open ports at the FCM that were causing part of the issue once we were able to login to Rithmic properly as you pointed out in the documentation. Very helpful, thanks again...
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