Support Board
Date/Time: Mon, 20 Jan 2025 11:21:25 +0000
program
View Count: 639
| [2018-06-12 22:49:03] |
| User244592 - Posts: 46 |
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Since ver 1732 the SC on my work computer would give this message and SC would need to be shut down. I upgraded to 1762 and now am getting same problem on my home PC also. The data feed is Gain. I do occasionally use SC with IB on both pc's and have never had that problem.
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| [2018-06-13 04:10:57] |
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What message is this? Are you referring to an abnormal shutdown of Sierra Chart? If you are running any custom studies refer to help topic 17: Sierra Chart Unexpectedly Shutting Down | Memory Errors | Unusual Software Problems | Exception Errors | Freezing of User Interface Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2018-06-13 04:11:12
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| [2018-06-14 12:49:31] |
| User244592 - Posts: 46 |
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I am not getting any message, the program is frozen when this happens. If I click on it then I get the windo that says not responding do you want to shut down the program.
Date Time Of Last Edit: 2018-06-14 13:26:19
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| [2018-06-14 19:26:06] |
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Run Sierra Chart in Safe Mode: Sierra Chart - Software Login Instructions: Using Safe Mode Do not use any existing Chartbooks. Start with a new Chartbook. Also update Sierra Chart to the latest Prerelease following the instructions here: Software Download: Fast Update If the issue relates to volume at price data processing, the time to do those calculations is less in the latest prerelease. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2018-06-14 20:20:57] |
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If you are still having a problem let us know and we will use remote assistance to look into this.
Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
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