Support Board
Date/Time: Mon, 20 Jan 2025 11:15:29 +0000
Live display of candles
View Count: 735
| [2018-06-11 15:23:10] |
| Dodders - Posts: 20 |
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Since returning from a weeks holiday the candles on low volume (e.g. 400 contracts) charts are not displaying correctly. Attached is an example. Once this period of time is deleted and redownloaded it displays correctly until live price update initiates the same problem again. The underlying broker is Interactive Brokers and the intraday data storage time unit is 1 tick. |
 Sierra problem with display of candles.JPG / V - Attached On 2018-06-11 15:15:30 UTC - Size: 181.16 KB - 263 views |
| [2018-06-11 17:34:35] |
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One thing that we can tell is that you are not receiving the Sierra Chart Exchange Data Feed data into the chart. Make sure Sierra Chart is connected to your *Live* Interactive Brokers account as explained here: https://www.sierrachart.com/index.php?page=doc/SierraChartRealTimeFuturesStockDataFeed.php#IntegrationWithTradingServices Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
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