Support Board
Date/Time: Mon, 20 Jan 2025 08:16:49 +0000
spreadsheets fail to fully load
View Count: 720
| [2018-06-06 10:54:22] |
| User606491 - Posts: 164 |
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Folks, I should have mentioned this before the current release (1758) was published as this has been an issue in several of the recent pre-releases, but failed to do so: In the current version (1758) there is an issue whereby the spreadsheets fail to fully load: I can see the spreadsheet tabs on my screen, but they fail to correctly appear when I click them. This was/is not an issue in the previous current version (1750). Replicating the issue: - Load a chartbook with multiple charts and multiple spreadsheets: - toggling from chart to chart: succeeds - toggling from chart to spreadsheet: succeeds - toggling from spreadsheet to spreadsheet: fails It's as if the computer isn't providing Sierra Chart with enough resources to correctly load the spreadsheet (again, the spreadsheet loads, but doesn't completely appear on the screen). thanks, |
| [2018-06-06 18:44:18] |
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Set your telephone number here and let us know when done. We would like to call and look at this with remote assistance: https://www.sierrachart.com/UserControlPanel.php?page=ManageAccountInfo We can do this after 5 PM US Eastern time. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2018-06-06 18:45:11
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| [2018-06-07 01:25:03] |
| User606491 - Posts: 164 |
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Perfect. Perhaps we do so at 9pm tomorrow night (Thursday 6.7.2018).
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| [2018-06-07 09:36:09] |
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This will work. We will make a note of it.
Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2018-06-07 12:18:25] |
| User606491 - Posts: 164 |
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Excellent. I'll await your call.
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| [2018-06-07 13:05:45] |
| Greentea - Posts: 26 |
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Having similar "spreadsheet not appropriately loading issue after upgrading to 1758 from 1750", let me know what solution is.
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| [2018-06-07 17:56:25] |
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We are able to reproduce the problem. So there is no need for the call. We are working on it today.
Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2018-06-07 18:31:01] |
| User606491 - Posts: 164 |
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thank you.
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| [2018-06-07 19:48:56] |
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We have the problem now resolved and we are putting out a new release.
Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2018-06-07 22:52:23] |
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Letting you know we have released version 1760 which resolves this issue.
Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2018-06-08 00:40:24] |
| User606491 - Posts: 164 |
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Works for me. Thank you for making one of the best products out there.
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