Support Board
Date/Time: Mon, 20 Jan 2025 04:11:09 +0000
new account, order rejected
View Count: 574
| [2018-05-23 20:06:34] |
| User321279 - Posts: 3 |
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I have been using your charts and things have been going well. Today though I was given a new 4 week trial package by a broker. They told me I could use the current paid Sierra package I have with this new trial they gave me. The charts are working well. The problem I have is when I try to place an order it gets rejected. Here is the service log: Trade Activity Log: File read result: 6471 records inserted. 230 fill records inserted. 0 records filtered. | 2018-05-23 10:36:37 Trade Activity Log: File date-time limits: Sim records date-time limit is 2018-05-08 00:00:00. Non-sim records date-time limit is 2018-02-19 00:00:00. Non-sim fill record date-time limit is 2017-05-23 00:00:00. | 2018-05-23 10:36:37 Order Error - OEC order update (Rejected). Text: Invalid account Unknown account(s). Internal Order ID: 1650. Service Order ID: (none). Symbol: NQM8 | 2018-05-23 10:37:39 * |
| [2018-05-23 21:46:13] |
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This has been answered here: new account, orders rejected Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
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