Support Board
Date/Time: Mon, 20 Jan 2025 04:06:05 +0000
Problem with proxy settings.
View Count: 1358
[2018-05-23 16:02:39] |
User117162 - Posts: 1 |
Hello, i am having trouble to connect with my proxy settings. Need support to configure it, please. The message log is as it follows: HTTPS connection to www.sierrachart.com:443 (2) | Creating socket. Using TLS 1.2. | 2018-05-23 16:51:09 HTTPS connection to www.sierrachart.com:443 (2) | Connecting to IP: 204.15.192.108. | 2018-05-23 16:51:09 Reading Internal Order ID file. | 2018-05-23 16:51:09 HTTPS connection to www.sierrachart.com:443 (2) | Connect event error. Windows error code 10061: Nenhuma conexão pôde ser feita porque a máquina de destino as recusou ativamente. | 2018-05-23 16:51:10 * Reading Trade Orders file. | 2018-05-23 16:51:14 Reading Trade Positions file. | 2018-05-23 16:51:14 Listening on UDP port 22904. | 2018-05-23 16:51:14 Software version: 1746 64-bit | 2018-05-23 16:51:14 Usage end date: 2018-06-18 | 2018-05-23 16:51:14 Enabled for: Advanced Features. | 2018-05-23 16:51:14 Enabled for: Advanced Features 2. | 2018-05-23 16:51:14 Enabled for: Sierra Chart Historical Data Service. | 2018-05-23 16:51:14 Allow Support for Sierra Chart Data Feeds is enabled. | 2018-05-23 16:51:14 Current selected Data/Trading service: BitMEX Trading Direct | 2018-05-23 16:51:14 Chart Update Interval: 500 | 2018-05-23 16:51:14 Time Zone: +01:00:00 (GMT+00BST+01,M3.5.0/01:00,M10.5.0/02:00) | 2018-05-23 16:51:14 2018-05-23 12:51:14 Local computer time | 2018-05-23 16:51:14 2018-05-23 15:51:14 Local computer time in UTC | 2018-05-23 16:51:14 2018-05-23 16:51:14 Local computer time in SC Time Zone | 2018-05-23 16:51:14 Program path: C:\SierraChart\ | 2018-05-23 16:51:14 Data Files path: C:\SierraChart\Data\ | 2018-05-23 16:51:14 OS Version Number: 10.0 | 2018-05-23 16:51:14 Locale Setting: C | 2018-05-23 16:51:14 Checking for new symbol settings for service code bitmex.exchange.trading | 2018-05-23 16:51:14 HTTPS connection to www.sierrachart.com:443 (4) | Creating socket. Using TLS 1.2. | 2018-05-23 16:51:14 HTTPS connection to www.sierrachart.com:443 (4) | Connecting to IP: 204.15.192.108. | 2018-05-23 16:51:14 HTTPS connection to www.sierrachart.com:443 (2) | Initiating close of socket by core. | 2018-05-23 16:51:14 HTTPS connection to www.sierrachart.com:443 (2) | Closed. | 2018-05-23 16:51:14 HTTPS connection to www.sierrachart.com:443 (4) | Connect event error. Windows error code 10061: Nenhuma conexão pôde ser feita porque a máquina de destino as recusou ativamente. | 2018-05-23 16:51:15 * HTTPS connection to www.sierrachart.com:443 (4) | Initiating close of socket by core. | 2018-05-23 16:51:15 HTTP request 1 for symbol settings MD5 for bitmex.exchange.trading Connection for request failed. Reason: Error connecting to HTTP server. | 2018-05-23 16:51:15 HTTPS connection to www.sierrachart.com:443 (4) | Closed. | 2018-05-23 16:51:15 BitMEX Trading Direct | Connecting to URI www.bitmex.com/realtime/WebSocket | 2018-05-23 16:51:18 BitMEX WebSocket | Connecting to WebSocket server. | 2018-05-23 16:51:18 BitMEX WebSocket socket (5) | Creating socket. Using TLS 1.2. | 2018-05-23 16:51:19 BitMEX WebSocket socket (5) | Connecting to IP: 52.49.187.169. | 2018-05-23 16:51:19 BitMEX WebSocket socket (5) | Connect event error. Windows error code 10061: Nenhuma conexão pôde ser feita porque a máquina de destino as recusou ativamente. | 2018-05-23 16:51:20 * BitMEX WebSocket socket (5) | Initiating close of socket by core. | 2018-05-23 16:51:20 BitMEX WebSocket socket (5) | Closed. | 2018-05-23 16:51:20 BitMEX WebSocket | WebSocket closed. | 2018-05-23 16:51:20 BitMEX Trading Direct | WebSocket closed. | 2018-05-23 16:51:20 Error connecting to Data or Trading service. For help with this issue, press the 'Send For Analysis' button on this window. | 2018-05-23 16:51:20 Select 'File >> Disconnect' to prevent further connection attempts. | 2018-05-23 16:51:20 BitMEX Trading Direct | Disconnected. | 2018-05-23 16:51:20 Will reconnect to the server in 3.0 seconds. Select 'File >> Disconnect' to prevent further connection attempts. | 2018-05-23 16:51:20 BitMEX Trading Direct | Connecting to URI www.bitmex.com/realtime/WebSocket | 2018-05-23 16:51:23 BitMEX WebSocket | Connecting to WebSocket server. | 2018-05-23 16:51:23 BitMEX WebSocket socket (6) | Creating socket. Using TLS 1.2. | 2018-05-23 16:51:23 BitMEX WebSocket socket (6) | Connecting to IP: 52.49.187.169. | 2018-05-23 16:51:23 BitMEX WebSocket socket (6) | Connect event error. Windows error code 10061: Nenhuma conexão pôde ser feita porque a máquina de destino as recusou ativamente. | 2018-05-23 16:51:24 * BitMEX WebSocket socket (6) | Initiating close of socket by core. | 2018-05-23 16:51:24 BitMEX WebSocket | WebSocket closed. | 2018-05-23 16:51:24 BitMEX Trading Direct | WebSocket closed. | 2018-05-23 16:51:24 Error connecting to Data or Trading service. For help with this issue, press the 'Send For Analysis' button on this window. | 2018-05-23 16:51:24 Select 'File >> Disconnect' to prevent further connection attempts. | 2018-05-23 16:51:24 BitMEX WebSocket socket (6) | Closed. | 2018-05-23 16:51:24 BitMEX Trading Direct | Disconnected. | 2018-05-23 16:51:24 Will reconnect to the server in 3.0 seconds. Select 'File >> Disconnect' to prevent further connection attempts. | 2018-05-23 16:51:24 BitMEX Trading Direct | Connecting to URI www.bitmex.com/realtime/WebSocket | 2018-05-23 16:51:27 BitMEX WebSocket | Connecting to WebSocket server. | 2018-05-23 16:51:27 BitMEX WebSocket socket (7) | Creating socket. Using TLS 1.2. | 2018-05-23 16:51:27 BitMEX WebSocket socket (7) | Connecting to IP: 52.49.187.169. | 2018-05-23 16:51:27 BitMEX WebSocket socket (7) | Connect event error. Windows error code 10061: Nenhuma conexão pôde ser feita porque a máquina de destino as recusou ativamente. | 2018-05-23 16:51:28 * BitMEX WebSocket socket (7) | Initiating close of socket by core. | 2018-05-23 16:51:28 BitMEX WebSocket | WebSocket closed. | 2018-05-23 16:51:28 BitMEX Trading Direct | WebSocket closed. | 2018-05-23 16:51:28 Error connecting to Data or Trading service. For help with this issue, press the 'Send For Analysis' button on this window. | 2018-05-23 16:51:28 Select 'File >> Disconnect' to prevent further connection attempts. | 2018-05-23 16:51:28 BitMEX WebSocket socket (7) | Closed. | 2018-05-23 16:51:28 BitMEX Trading Direct | Disconnected. | 2018-05-23 16:51:28 Will reconnect to the server in 3.0 seconds. Select 'File >> Disconnect' to prevent further connection attempts. | 2018-05-23 16:51:28 BitMEX Trading Direct | Connecting to URI www.bitmex.com/realtime/WebSocket | 2018-05-23 16:51:31 BitMEX WebSocket | Connecting to WebSocket server. | 2018-05-23 16:51:31 BitMEX WebSocket socket (8) | Creating socket. Using TLS 1.2. | 2018-05-23 16:51:31 BitMEX WebSocket socket (8) | Connecting to IP: 52.49.187.169. | 2018-05-23 16:51:31 BitMEX WebSocket socket (8) | Connect event error. Windows error code 10061: Nenhuma conexão pôde ser feita porque a máquina de destino as recusou ativamente. | 2018-05-23 16:51:32 * BitMEX WebSocket socket (8) | Initiating close of socket by core. | 2018-05-23 16:51:32 BitMEX WebSocket | WebSocket closed. | 2018-05-23 16:51:32 BitMEX Trading Direct | WebSocket closed. | 2018-05-23 16:51:32 Error connecting to Data or Trading service. For help with this issue, press the 'Send For Analysis' button on this window. | 2018-05-23 16:51:32 BitMEX WebSocket socket (8) | Closed. | 2018-05-23 16:51:32 Select 'File >> Disconnect' to prevent further connection attempts. | 2018-05-23 16:51:32 BitMEX Trading Direct | Disconnected. | 2018-05-23 16:51:32 Will reconnect to the server in 3.0 seconds. Select 'File >> Disconnect' to prevent further connection attempts. | 2018-05-23 16:51:32 BitMEX Trading Direct | Connecting to URI www.bitmex.com/realtime/WebSocket | 2018-05-23 16:51:35 BitMEX WebSocket | Connecting to WebSocket server. | 2018-05-23 16:51:35 BitMEX WebSocket socket (9) | Creating socket. Using TLS 1.2. | 2018-05-23 16:51:35 BitMEX WebSocket socket (9) | Connecting to IP: 52.49.187.169. | 2018-05-23 16:51:35 BitMEX WebSocket socket (9) | Connect event error. Windows error code 10061: Nenhuma conexão pôde ser feita porque a máquina de destino as recusou ativamente. | 2018-05-23 16:51:36 * BitMEX WebSocket socket (9) | Initiating close of socket by core. | 2018-05-23 16:51:36 BitMEX WebSocket | WebSocket closed. | 2018-05-23 16:51:36 BitMEX Trading Direct | WebSocket closed. | 2018-05-23 16:51:36 Error connecting to Data or Trading service. For help with this issue, press the 'Send For Analysis' button on this window. | 2018-05-23 16:51:36 Select 'File >> Disconnect' to prevent further connection attempts. | 2018-05-23 16:51:36 BitMEX WebSocket socket (9) | Closed. | 2018-05-23 16:51:36 BitMEX Trading Direct | Disconnected. | 2018-05-23 16:51:36 Will reconnect to the server in 3.0 seconds. Select 'File >> Disconnect' to prevent further connection attempts. | 2018-05-23 16:51:36 BitMEX Trading Direct | Connecting to URI www.bitmex.com/realtime/WebSocket | 2018-05-23 16:51:39 BitMEX WebSocket | Connecting to WebSocket server. | 2018-05-23 16:51:39 BitMEX WebSocket socket (10) | Creating socket. Using TLS 1.2. | 2018-05-23 16:51:39 BitMEX WebSocket socket (10) | Connecting to IP: 52.49.187.169. | 2018-05-23 16:51:39 BitMEX WebSocket socket (10) | Connect event error. Windows error code 10061: Nenhuma conexão pôde ser feita porque a máquina de destino as recusou ativamente. | 2018-05-23 16:51:40 * BitMEX WebSocket socket (10) | Initiating close of socket by core. | 2018-05-23 16:51:40 BitMEX WebSocket | WebSocket closed. | 2018-05-23 16:51:40 BitMEX Trading Direct | WebSocket closed. | 2018-05-23 16:51:40 Error connecting to Data or Trading service. For help with this issue, press the 'Send For Analysis' button on this window. | 2018-05-23 16:51:40 Select 'File >> Disconnect' to prevent further connection attempts. | 2018-05-23 16:51:40 BitMEX WebSocket socket (10) | Closed. | 2018-05-23 16:51:40 BitMEX Trading Direct | Disconnected. | 2018-05-23 16:51:40 Will reconnect to the server in 3.0 seconds. Select 'File >> Disconnect' to prevent further connection attempts. | 2018-05-23 16:51:40 BitMEX Trading Direct | Connecting to URI www.bitmex.com/realtime/WebSocket | 2018-05-23 16:51:43 BitMEX WebSocket | Connecting to WebSocket server. | 2018-05-23 16:51:43 BitMEX WebSocket socket (11) | Creating socket. Using TLS 1.2. | 2018-05-23 16:51:43 BitMEX WebSocket socket (11) | Connecting to IP: 52.49.187.169. | 2018-05-23 16:51:43 BitMEX WebSocket socket (11) | Connect event error. Windows error code 10061: Nenhuma conexão pôde ser feita porque a máquina de destino as recusou ativamente. | 2018-05-23 16:51:45 * BitMEX WebSocket socket (11) | Initiating close of socket by core. | 2018-05-23 16:51:45 BitMEX WebSocket | WebSocket closed. | 2018-05-23 16:51:45 BitMEX Trading Direct | WebSocket closed. | 2018-05-23 16:51:45 Error connecting to Data or Trading service. For help with this issue, press the 'Send For Analysis' button on this window. | 2018-05-23 16:51:45 Select 'File >> Disconnect' to prevent further connection attempts. | 2018-05-23 16:51:45 BitMEX WebSocket socket (11) | Closed. | 2018-05-23 16:51:45 BitMEX Trading Direct | Disconnected. | 2018-05-23 16:51:45 Will reconnect to the server in 3.0 seconds. Select 'File >> Disconnect' to prevent further connection attempts. | 2018-05-23 16:51:45 BitMEX Trading Direct | Connecting to URI www.bitmex.com/realtime/WebSocket | 2018-05-23 16:51:48 BitMEX WebSocket | Connecting to WebSocket server. | 2018-05-23 16:51:48 BitMEX WebSocket socket (12) | Creating socket. Using TLS 1.2. | 2018-05-23 16:51:48 BitMEX WebSocket socket (12) | Connecting to IP: 52.49.187.169. | 2018-05-23 16:51:48 BitMEX WebSocket socket (12) | Connect event error. Windows error code 10061: Nenhuma conexão pôde ser feita porque a máquina de destino as recusou ativamente. | 2018-05-23 16:51:49 * BitMEX WebSocket socket (12) | Initiating close of socket by core. | 2018-05-23 16:51:49 BitMEX WebSocket | WebSocket closed. | 2018-05-23 16:51:49 BitMEX Trading Direct | WebSocket closed. | 2018-05-23 16:51:49 Error connecting to Data or Trading service. For help with this issue, press the 'Send For Analysis' button on this window. | 2018-05-23 16:51:49 Select 'File >> Disconnect' to prevent further connection attempts. | 2018-05-23 16:51:49 BitMEX WebSocket socket (12) | Closed. | 2018-05-23 16:51:49 BitMEX Trading Direct | Disconnected. | 2018-05-23 16:51:49 Will reconnect to the server in 3.0 seconds. Select 'File >> Disconnect' to prevent further connection attempts. | 2018-05-23 16:51:49 BitMEX Trading Direct | Connecting to URI www.bitmex.com/realtime/WebSocket | 2018-05-23 16:51:52 BitMEX WebSocket | Connecting to WebSocket server. | 2018-05-23 16:51:52 BitMEX WebSocket socket (13) | Creating socket. Using TLS 1.2. | 2018-05-23 16:51:52 BitMEX WebSocket socket (13) | Connecting to IP: 52.49.187.169. | 2018-05-23 16:51:52 BitMEX WebSocket socket (13) | Connect event error. Windows error code 10061: Nenhuma conexão pôde ser feita porque a máquina de destino as recusou ativamente. | 2018-05-23 16:51:53 * BitMEX WebSocket socket (13) | Initiating close of socket by core. | 2018-05-23 16:51:53 BitMEX WebSocket | WebSocket closed. | 2018-05-23 16:51:53 BitMEX Trading Direct | WebSocket closed. | 2018-05-23 16:51:53 Error connecting to Data or Trading service. For help with this issue, press the 'Send For Analysis' button on this window. | 2018-05-23 16:51:53 Select 'File >> Disconnect' to prevent further connection attempts. | 2018-05-23 16:51:53 BitMEX WebSocket socket (13) | Closed. | 2018-05-23 16:51:53 BitMEX Trading Direct | Disconnected. | 2018-05-23 16:51:53 Will reconnect to the server in 3.0 seconds. Select 'File >> Disconnect' to prevent further connection attempts. | 2018-05-23 16:51:53 BitMEX Trading Direct | Connecting to URI www.bitmex.com/realtime/WebSocket | 2018-05-23 16:51:56 BitMEX WebSocket | Connecting to WebSocket server. | 2018-05-23 16:51:56 BitMEX WebSocket socket (14) | Creating socket. Using TLS 1.2. | 2018-05-23 16:51:56 BitMEX WebSocket socket (14) | Connecting to IP: 52.49.187.169. | 2018-05-23 16:51:56 BitMEX WebSocket socket (14) | Connect event error. Windows error code 10061: Nenhuma conexão pôde ser feita porque a máquina de destino as recusou ativamente. | 2018-05-23 16:51:57 * BitMEX WebSocket socket (14) | Initiating close of socket by core. | 2018-05-23 16:51:57 BitMEX WebSocket | WebSocket closed. | 2018-05-23 16:51:57 BitMEX Trading Direct | WebSocket closed. | 2018-05-23 16:51:57 Error connecting to Data or Trading service. For help with this issue, press the 'Send For Analysis' button on this window. | 2018-05-23 16:51:57 Select 'File >> Disconnect' to prevent further connection attempts. | 2018-05-23 16:51:57 BitMEX WebSocket socket (14) | Closed. | 2018-05-23 16:51:57 BitMEX Trading Direct | Disconnected. | 2018-05-23 16:51:57 Will reconnect to the server in 3.0 seconds. Select 'File >> Disconnect' to prevent further connection attempts. | 2018-05-23 16:51:57 File >> Disconnect selected. | 2018-05-23 16:51:58 BitMEX Trading Direct | Disconnected. | 2018-05-23 16:51:58 The message log has been sent to support. | 2018-05-23 16:53:17 * HTTPS connection to 10.100.52.4:3128 (15) | Creating socket. Using TLS 1.2. | 2018-05-23 16:53:17 HTTPS connection to 10.100.52.4:3128 (15) | Connecting to IP: 10.100.52.4. | 2018-05-23 16:53:17 HTTPS connection to 10.100.52.4:3128 (15) | Encryption stream error encountered when processing received data. Failed to read incoming decrypted data from the incoming binary I/O stream. error:1408F10B:SSL routines:SSL3_GET_RECORD:wrong version number | 2018-05-23 16:53:17 HTTPS connection to 10.100.52.4:3128 (15) | Received socket Close event. | 2018-05-23 16:53:17 HTTPS connection to 10.100.52.4:3128 (15) | Initiating close of socket by core. | 2018-05-23 16:53:17 There was an error sending the Message Log. Connection for request failed. Reason: HTTP server closed the connection for unknown reason after sending initial request. | 2018-05-23 16:53:17 * HTTPS connection to 10.100.52.4:3128 (15) | Shutdown started. Waiting for graceful close. | 2018-05-23 16:53:17 HTTPS connection to 10.100.52.4:3128 (15) | Timed out waiting for shutdown. Performing an immediate socket close. | 2018-05-23 16:54:22 HTTPS connection to 10.100.52.4:3128 (15) | Closed. | 2018-05-23 16:54:22 HTTPS connection to 10.100.52.4:3128 (15) | Deleting network socket now after delay. | 2018-05-23 16:54:52 |
Attachment Deleted. |
[2018-05-23 18:47:10] |
Sierra Chart Engineering - Posts: 104368 |
What type of proxy server are you using? Is it a HTTP proxy or does it use SOCKS 5? And does it support TLS version 1.2?
Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
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