Support Board
Date/Time: Sun, 19 Jan 2025 23:22:09 +0000
1748
View Count: 739
| [2018-05-19 21:26:13] |
| User807026 - Posts: 86 |
|
I just updated to version 1748 and Sierra chart is not functioning. It just comes up blank and I can't open a chart book. It will let me build new charts.
|
| [2018-05-19 22:09:33] |
| |
|
Restart Sierra Chart and then open one of the existing Chartbooks. Provide a copy of the Message Log after, if the charts you expect to be there are not. Here are the instructions to provide the Message Log: https://www.sierrachart.com/index.php?page=PostingInformation.php#MessageLog Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2018-05-19 22:31:19] |
| |
|
There are also backup chartbooks available. Follow the instructions here: Chartbooks (Workspaces): Accessing a Backup Chartbook File It sounds like there might be a problem with the Chartbook. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2018-05-20 20:10:41] |
| User807026 - Posts: 86 |
|
I realized this morning that I had installed Bitdefender antivirus software Friday on my computer. It saw Sierra Chart as attack software and blocked it. I have uninstalled bitdefender but Sierra Chart still won't boot and connect. I tried to bring up a backup chart book as suggested in your third reply and Sierra Chart doesn't respond, it just makes a ding sound when I try to click on it anywhere.
|
| [2018-05-20 20:14:29] |
| User807026 - Posts: 86 |
|
Sierra Chart seems to be completely inoperable, it is completely frozen. Should I reinstall it?
|
| [2018-05-20 21:10:37] |
| |
|
Start Sierra Chart in safe mode and do not open any charts: Sierra Chart - Software Login Instructions: Using Safe Mode Do you still notice Sierra Chart is frozen? Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2018-05-20 21:27:30] |
| User807026 - Posts: 86 |
|
I reinstalled Sierra Chart and everything works.
|
| [2018-05-20 21:55:06] |
| |
|
Okay this is good. Normally something reinstalling should not be necessary but as long as it is working for you that is what counts. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
To post a message in this thread, you need to log in with your Sierra Chart account: