Support Board
Date/Time: Sun, 19 Jan 2025 21:44:45 +0000
unable to coonect
View Count: 886
| [2018-05-19 14:24:39] |
| Robert Wojczak - Posts: 145 |
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i keep getting the below message Will reconnect to the server in 3.0 seconds. Select 'File >> Disconnect' to prevent further connection attempts. | 2018-05-19 10:19:51 GAIN Capital/OEC | Connecting to trading server prod.gainfutures.com. Port: 9400. | 2018-05-19 10:19:54 GAIN Capital FIX Trading socket (19) | Creating socket. Using TLS 1.2. | 2018-05-19 10:19:54 GAIN Capital FIX Trading socket (19) | Connecting to IP: 64.94.37.222. | 2018-05-19 10:19:54 GAIN Capital FIX Trading: Sending the Logon message. | 2018-05-19 10:19:54 GAIN Capital FIX Trading socket (19) | Socket gracefully closed by remote side. | 2018-05-19 10:19:54 GAIN Capital FIX Trading socket (19) | Close event error. Windows error code 10053: An established connection was aborted by the software in your host machine. | 2018-05-19 10:19:54 * GAIN Capital FIX Trading socket (19) | Initiating close of socket by core. | 2018-05-19 10:19:54 GAIN Capital FIX Trading: Socket connection was closed without any logout messages sent or received. | 2018-05-19 10:19:54 GAIN Capital FIX Trading socket (19) | Received socket Close event. | 2018-05-19 10:19:54 GAIN Capital FIX Trading socket (19) | Graceful close received or receive error. Shutdown complete. Closing socket now. | 2018-05-19 10:19:54 GAIN Capital FIX Trading socket (19) | Closed. | 2018-05-19 10:19:54 Error connecting to Data or Trading service. For help with this issue, press the 'Send For Analysis' button on this window. | 2018-05-19 10:19:54 Select 'File >> Disconnect' to prevent further connection attempts. | 2018-05-19 10:19:54 GAIN Capital/OEC | Disconnected from the trading server. | 2018-05-19 10:19:54 |
| [2018-05-20 22:29:39] |
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Now that the market is open you should be able to connect.
Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2018-05-21 10:44:22] |
| Robert Wojczak - Posts: 145 |
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I am still having the same problem. nothing has been fixed
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| [2018-05-21 17:30:32] |
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These are the relevant messages: GAIN Capital FIX Trading: Sending the Logon message. | 2018-05-19 10:19:54
GAIN Capital FIX Trading socket (19) | Socket gracefully closed by remote side. | 2018-05-19 10:19:54 Refer to this section: https://www.sierrachart.com/index.php?page=doc/GAINCapitalOECTrader.php#ConnectionProblem Also, this is not something that we have any control over. Refer to the linked documentation and there are steps on what to do. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2018-05-21 17:31:31
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