Support Board
Date/Time: Sun, 19 Jan 2025 21:59:25 +0000
Real Time Data
View Count: 762
| [2018-05-18 15:28:44] |
| User473532 - Posts: 7 |
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I just purchased the $5 two week real time data package and for some reason am not getting the data, I have looked on your site and cannot find how to resolve, please can you help me getting this data - Thank you
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| [2018-05-18 16:51:04] |
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You need to complete and sign the market data agreement, and then activate the needed exchanges. Please continue with step #7 of the setup instructions here: https://www.sierrachart.com/index.php?page=doc/SierraChartRealTimeFuturesStockDataFeed.php#SetupInstructions Sierra Chart Support Date Time Of Last Edit: 2018-05-18 16:51:20
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| [2018-05-18 18:44:41] |
| User473532 - Posts: 7 |
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I have completed the instructions in the link and still an not getting the day please can you help - Thank you
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| [2018-05-18 18:56:06] |
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You still need to activate the appropriate exchange. Tell us one of the exchanges you want real-time data for. You also did not complete the agreement. Do that here: https://www.sierrachart.com/UserControlPanel.php?page=ExchangeDataFeedFeatures#Agreements Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2018-05-18 18:57:17
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| [2018-05-21 14:37:44] |
| User473532 - Posts: 7 |
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I went through the market data agreement exchange forms and signed them all and activated the exchanges as the instructions above (for ES futures). I am getting data but it is still about 30 minutes delayed so could you please let me know what I need to do next to get the real time futures data - Thank you
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| [2018-05-21 17:21:05] |
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You activated the CME Group exchange which is not allowed by the CME since you do not have a trading account. You disregarded the warning about that. We activated this exchange for you: CME, Globex only (For users without a trading account) for 42 USD per month. There is no cost until next month. Read this section about this: https://www.sierrachart.com/index.php?page=doc/SierraChartRealTimeFuturesStockDataFeed.php#UnderstandingAccessingDataFromCME You will begin to receive the real-time data within a few minutes Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2018-05-21 17:21:14
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