Support Board
Date/Time: Sun, 19 Jan 2025 23:25:06 +0000
CQG Market order entry error
View Count: 730
| [2018-05-16 16:08:14] |
| rahul - Posts: 167 |
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Hello, I have built studies that have alert condition to trigger orders (Buy Entry, Buy Exit, Sell Entry and Sell Exit). I am using the inbuilt Study "Trading System Based on Alert Condition". The backtesting seems fine to trigger orders based on alert condition. However, this is my first time trading live with this system. I have connected via CQG WebAPI. In the study, I then enabled "Send Trade Orders to Trade Service" = Yes When the alert got triggered, it gave me a error signal. Order Error - CQG order update. Status: REJECTED. Text: Tag 1 value contains non-ASCII or extended ASCII characters. Internal Order ID: 26. Service Order ID: 556292769. Symbol: F.US.ENQM18 | 2018-05-16 11:54:00 How do I fix this error? I cannot seem to trade live. |
| [2018-05-16 18:28:45] |
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The problem is with the Trade Account: http://www.sierrachart.com/index.php?page=doc/TradeWindow.html#SelectingTradeAccount Contact your broker and let them know you are getting this message: Text: Tag 1 value contains non-ASCII or extended ASCII characters.
Have them contact CQG about this. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
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