Support Board
Date/Time: Sun, 19 Jan 2025 23:05:26 +0000
Daily bars
View Count: 811
| [2018-05-14 21:40:36] |
| User294443 - Posts: 14 |
|
Hello Just started using Sierra. Here is real rookie request to kick things off... I'm unable to see daily bars. I can plot intraday, but for daily/weekly etc, I basically can only see today's bar. See screenshot: http://www.sierrachart.com/image.php?Image=1526333969898.png Please help. Thanks. |
| [2018-05-14 22:22:31] |
| |
|
What Data or Trading service are you using or do you wish to use? See this page for the list: https://www.sierrachart.com/index.php?page=doc/Data.php Or, select "Global Settings >> Data/Trade Service Settings". What is the "Service" at the top left set to? Or, if you heard about Sierra Chart from a trading/broker service and want to use their service with Sierra Chart, tell us which one you were referred from. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2018-05-14 22:37:26] |
| |
|
We can approach this differently. So disregard the prior post. What we see is that you are using an IQ Feed symbol. Are you actually using IQ Feed with Sierra Chart? Follow the instructions here to clear the Message Log: Message Log: Clearing the Message Log Fully re-download the data in the chart by going to the chart and selecting "Edit >>Delete All Data and Download". After about a minute provide a copy of the Message Log following these instructions: https://www.sierrachart.com/index.php?page=PostingInformation.php#MessageLog Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2018-05-15 09:32:43] |
| User294443 - Posts: 14 |
|
Software version: 1745 64-bit | 2018-05-15 09:28:18 Usage end date: 2018-05-29 | 2018-05-15 09:28:18 Enabled for: Advanced Features. | 2018-05-15 09:28:18 Enabled for: Advanced Features 2. | 2018-05-15 09:28:18 Enabled for: Sierra Chart Historical Data Service. | 2018-05-15 09:28:18 Allow Support for Sierra Chart Data Feeds is enabled. | 2018-05-15 09:28:18 Current selected Data/Trading service: IQFeed | 2018-05-15 09:28:18 Chart Update Interval: 500 | 2018-05-15 09:28:18 Time Zone: +00:00:00 (UTC+00) | 2018-05-15 09:28:18 2018-05-15 11:28:17 Local computer time | 2018-05-15 09:28:18 2018-05-15 09:28:17 Local computer time in UTC | 2018-05-15 09:28:18 2018-05-15 09:28:17 Local computer time in SC Time Zone | 2018-05-15 09:28:18 2018-05-15 09:27:00 Server time in UTC | 2018-05-15 09:28:18 Local computer UTC time and Server UTC time difference: 0 seconds. | 2018-05-15 09:28:18 Program path: C:\SierraChart\ | 2018-05-15 09:28:18 Data Files path: C:\SierraChart\Data\ | 2018-05-15 09:28:18 OS Version Number: 10.0 | 2018-05-15 09:28:18 Locale Setting: C | 2018-05-15 09:28:18 @ES# Daily #1 | Reloading chart. | 2018-05-15 09:29:19 @ES# Daily #1 | Currently no data in file to display. Will start historical data download and real-time updates. File: C:\SierraChart\Data\@ES#.dly | 2018-05-15 09:29:19 IQFeed | Starting real-time market data updates for: @ES#. ID: 1 | 2018-05-15 09:29:20 IQFeed | Requesting security definition data for: @ES#. ID: 1 | 2018-05-15 09:29:20 HD Request # 2 | Downloading Historical Daily chart data for @ES#. Starting date: 1968-05-14. Service: dtn | 2018-05-15 09:29:20 HD Request # 2 | Requesting historical Daily Continuous data for @ESZ10 starting at 1968-05-13 | 2018-05-15 09:29:20 HTTPS connection to historicaldata.sierrachart.com:443 (13) | Creating socket. Using TLS 1.2. | 2018-05-15 09:29:20 HTTPS connection to historicaldata.sierrachart.com:443 (13) | Connecting to IP: 88.99.0.216. | 2018-05-15 09:29:20 HD Request # 2 | Received 0 records from 00:00:00 to 00:00:00 (0.0 seconds) and wrote 0 records for @ES# | 2018-05-15 09:29:21 HD Request # 2 | Completion time: 1s | 2018-05-15 09:29:21 HD Request # 2 | Daily data download complete for @ES#. Unique request ID: 1 | 2018-05-15 09:29:21 Removed historical data download ID 1 | 2018-05-15 09:29:21 @ES# Daily #1 | Reloading chart. | 2018-05-15 09:29:21 @ES# Daily #1 | Currently no data in file to display. Will start historical data download and real-time updates. File: C:\SierraChart\Data\@ES#.dly | 2018-05-15 09:29:21 |
| [2018-05-15 10:23:59] |
| User294443 - Posts: 14 |
|
BTW, I am receiving the data on my machine. I can see it coming through in the IQFeed plug-in. Plus I am also able to run charts in NT using the very same data. Thanks for your help. |
| [2018-05-15 10:54:28] |
| |
|
The problem with historical daily data downloading from IQ Feed and certain other services is due to an issue in the latest version related to some changes with historical daily data downloading. This is now fixed and we will have a new release out by the afternoon. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2018-05-15 11:49:44] |
| User294443 - Posts: 14 |
|
Great - many thanks for the quick turnaround - will look for instructions on the forum on what//when to do then.
|
| [2018-05-15 19:40:57] |
| |
|
Follow the instructions here to update to the latest "Prerelease": Software Download: Fast Update The version is 1746. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2018-05-15 20:00:38] |
| User294443 - Posts: 14 |
|
Thanks for posting. I was unable to download though (error message9. I sent the log to support.
|
| [2018-05-15 20:56:29] |
| |
|
We do see the issue. We need about a couple of hours to resolve.
Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2018-05-15 21:36:35] |
| |
|
Problem is resolved. Update now with Help >> Download Prerelease.
Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
To post a message in this thread, you need to log in with your Sierra Chart account: