Support Board
Date/Time: Sun, 19 Jan 2025 23:22:23 +0000
Is there an issue with Gain Capital?
View Count: 701
| [2018-05-14 09:11:06] |
| User735389 - Posts: 189 |
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I'm getting an error on OpenEcry when trying to place a trade (Order was rejected... Provider Is Not Available) and the QuoteBoard is showing 0 for the spread
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| [2018-05-14 09:12:24] |
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Okay, it sounds as though you are trading the Forex symbols. Yes those are no longer available through Gain Capital. You can trade the Forex futures instead.
Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2018-05-14 09:12:38
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| [2018-05-14 09:43:09] |
| User735389 - Posts: 189 |
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Do you mean forex symbols no longer supported by Sierra Chart through Gain, or not supported by Gain Capital itself?
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| [2018-05-14 09:47:42] |
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Through the particular connection that Sierra Chart uses to Gain Capital, they are no longer supported through that connection. This was a decision by Gain Capital. Sierra Chart has no support for cash Forex symbols through Gain Capital at this time and there are no plans to offer that since that is a major work effort which we will not get involved with. We recommend having a look at other supported services like LMAX for Forex trading. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2018-05-14 09:50:19] |
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Here is the information about LMAX: LMAX Trading Service Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
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