Support Board
Date/Time: Sun, 19 Jan 2025 23:17:12 +0000
Live Charts
View Count: 929
| [2018-05-14 00:46:49] |
| User311709 - Posts: 1 |
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Hi, please I am unable to still get live charts eventhough I entered the username and password from the cqg platform. Thanks
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| [2018-05-14 00:47:06] |
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Provide a copy of the Message Log by following these instructions: Support Board Posting Information: How to Post Your Message Log (Required In Some Cases) Sierra Chart Support |
| [2018-05-15 20:18:51] |
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We see the following in your Message Log: CQG FIX: Received a Logout message. Text = Unknown client application. | 2018-05-15 08:57:22
We are looking into this. Sierra Chart Support |
| [2018-05-16 04:09:47] |
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We have contacted CQG about this. At this point we do not know why there is a problem.
Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2018-05-16 18:15:09] |
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We heard from CQG and this is what they said: The trader is not enabled for Sierra Chart, the FCM needs to make this happen.++Dorman
They said you are with ninja trader and they are handling the issue.
Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
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