Support Board
Date/Time: Sun, 19 Jan 2025 23:09:19 +0000
Horizontal Ray tool
View Count: 1198
| [2018-05-14 00:28:23] |
| User835963 - Posts: 18 |
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Hello support team, I might have missed something but I cant get the horizontal ray tool(extended) to copy from one chart to another, all other drawing tools seem to work fine with no issues. Please advise regards |
| [2018-05-14 16:57:34] |
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We have tried to reproduce this problem, but are unable to see the same problem you are having. For us, the Horizontal Ray lines are copying just fine between charts, even charts with different symbols. Therefore, we need to ask the simple questions. First, have you entered the correct chart number in the Chart >> Chart Settings >> Advanced Settings 2 >> Copy Chart Drawings from Chart #s? Second, is the range of values similar between the charts, such that the copy of the Horizontal Line will show up in the secondary chart? If these do not resolve your problem please provide screen images of both the original and secondary chart so we can see what might be happening. Also refer to: Chart Settings: What to Do If Chart Drawings Do Not Copy Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2018-05-14 16:58:52
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| [2018-05-14 19:44:09] |
| User835963 - Posts: 18 |
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Hi, following your suggestions, "have you entered the correct chart number in the Chart >> Chart Settings >> Advanced Settings 2 >> Copy Chart Drawings from Chart #s?" yes, I double checked and chart#s had been entered correctly. now the following snapshot shows how the tool behaves between 2 charts with the same symbol (one is 25.00range on the right & 4.75 range to the left) http://www.sierrachart.com/image.php?Image=1526326500933.png ://www.screencast.com/t/7FJGDZesw this snapshot showing the tool configurations settings for both supply and demand http://www.sierrachart.com/image.php?Image=1526326677567.png ://www.screencast.com/t/y34Ejseui as you can tell they are both identical. note: the additional links for screen cast include my comments if you would like to look at them, otherwise, disregard them regards, |
| [2018-05-18 02:14:23] |
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Could you please provide us of the Chartbook with these charts. Follow the instructions here: https://www.sierrachart.com/index.php?page=PostingInformation.php#AttachFile Let us know the Chart Numbers. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
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