Support Board
Date/Time: Sun, 19 Jan 2025 23:15:12 +0000
No tick data being downloaded from Real-Time Feed
View Count: 728
| [2018-05-12 03:03:51] |
| User75002 - Posts: 117 |
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Hello, I recently enabled the real-time data feed trial after the CQG issues we worked on in another ticket. I wanted to switch from 1 second data storage to 1 tick storage for access to tick and volume charts; however, there is nothing being downloaded after making the change and deleting the data files. The log shows that it is requesting historical intraday tick data for the instrument, but then says it received 0 records and wrote 0 records. Is this a restriction of the trial feed or maybe not available with service package 3? Thank you. |
| [2018-05-12 17:21:41] |
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You are not using the correct symbol for the chart. Refer to: Data/Trading Service Connection and Symbol Issues: 1.3. Symbols If you still have a problem follow the below instructions: Follow the instructions here to clear the Message Log: Message Log: Clearing the Message Log Fully re-download the data in the chart by going to the chart and selecting "Edit >>Delete All Data and Download". After about 30 seconds provide a copy of the Message Log following these instructions: https://www.sierrachart.com/index.php?page=PostingInformation.php#MessageLog Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2018-05-12 17:24:59
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| [2018-05-12 17:38:26] |
| User75002 - Posts: 117 |
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Hello, Thanks. I was able to load data for the ES chart. This tells me I need to change all of my charts and quoteboards to match the new symbols from the SC feed. I will do this. How does the remapping of the chart instrument and the symbols at CQG take place when I place an order? Is this handled behind the scenes through the SC feed knowing that I am using CQG for trading? Also, will I have to reconfigure my commissions in to the new symbols? Thanks, Date Time Of Last Edit: 2018-05-12 17:43:51
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| [2018-05-12 21:11:20] |
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Okay, we are clear on the situation now. Do not change the service from CQG FIX Trading. That needs to be the service and continue to use the CQG symbols. Refer to: https://www.sierrachart.com/index.php?page=doc/SierraChartRealTimeFuturesStockDataFeed.php#IntegrationWithTradingServices Once again do not change the symbols and do not use SC Data-All Services as the service. When we answered you previously, we had thought there was a reason why you were using that service. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2018-05-12 21:12:44
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| [2018-05-12 21:54:12] |
| User75002 - Posts: 117 |
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Okay, I will continue to use the CQG symbols. Everything was working last week until I changed the storage unit from 1 second to 1 tick and tried to re-download the data. My goal is to use the SC data feed for tick based data storage while trading through CQG.
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| [2018-05-12 21:56:45] |
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Read through this information here: https://www.sierrachart.com/index.php?page=doc/SierraChartRealTimeFuturesStockDataFeed.php#IntegrationWithTradingServices The Service needs to be set to CQG FIX Trading. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2018-05-12 22:51:29] |
| User75002 - Posts: 117 |
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Hello, Thanks. It is working now. Somehow, my SC Data connection was checked to connect on startup and my CQG connections were unchecked. After switching them, everything is working. My log shows the symbols getting remapped and my data is getting stored in tick format. Thank you. |
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