Support Board
Date/Time: Sun, 19 Jan 2025 19:54:50 +0000
TopStep account/moved to a different PC
View Count: 771
| [2018-05-11 00:47:32] |
| User212568 - Posts: 2 |
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Hello, I moved my TopStep Combine to a different PC. I am able to log in to SC however not able to connect to Data Feed, it keeps attempting to connect and reconnect but no success. Please advise. Thank you, Rebecca Date Time Of Last Edit: 2018-05-11 01:55:40
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| [2018-05-11 01:55:50] |
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Provide a copy of the Message Log by following these instructions: Support Board Posting Information: How to Post Your Message Log (Required In Some Cases) Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2018-05-11 11:25:26] |
| User212568 - Posts: 2 |
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CTS FIX socket (615) | Connecting to IP: 74.201.6.199. | 2018-05-11 04:22:05 CTS FIX: Sending the Logon message. | 2018-05-11 04:22:05 CTS FIX: Received a Logout message. Text = Too many failed login attempts: Your username has been locked out. Please contact your firm administrator to reset the user | 2018-05-11 04:22:05 CTS FIX: Sending a Logout message. Text = Received Logout message. | 2018-05-11 04:22:05 CTS FIX socket (615) | Socket gracefully closed by remote side. | 2018-05-11 04:22:05 CTS FIX socket (615) | Received socket Close event. | 2018-05-11 04:22:05 CTS FIX socket (615) | Initiating close of socket by core. | 2018-05-11 04:22:05 Error connecting to Data or Trading service. For help with this issue, press the 'Send For Analysis' button on this window. | 2018-05-11 04:22:05 CTS FIX socket (615) | Write in progress. Shutdown being delayed. | 2018-05-11 04:22:05 Select 'File >> Disconnect' to prevent further connection attempts. | 2018-05-11 04:22:05 CTS T4 FIX | Disconnected. | 2018-05-11 04:22:05 Will reconnect to the server in 3.0 seconds. Select 'File >> Disconnect' to prevent further connection attempts. | 2018-05-11 04:22:05 CTS FIX socket (615) | Close event error. Windows error code 10053: An established connection was aborted by the software in your host machine. | 2018-05-11 04:22:05 * CTS FIX socket (615) | Write has completed. Shutdown being performed. | 2018-05-11 04:22:05 CTS FIX socket (615) | Graceful close received or receive error. Shutdown complete. Closing socket now. | 2018-05-11 04:22:05 CTS FIX socket (615) | Closed. | 2018-05-11 04:22:05 File >> Disconnect selected. | 2018-05-11 04:22:07 CTS T4 FIX | Disconnected. | 2018-05-11 04:22:07 |
| [2018-05-11 18:01:04] |
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This is the relevant message: CTS FIX: Received a Logout message. Text = Too many failed login attempts: Your username has been locked out. Please contact your firm administrator to reset the user | 2018-05-11 04:22:05 For instructions on what to do about this, it is explained at step 16 here: https://www.sierrachart.com/index.php?page=doc/CTS_T4.php#SetupInstructions Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2018-05-11 18:01:42
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