Support Board
Date/Time: Sun, 19 Jan 2025 17:46:24 +0000
Data Feed Keeps Disconnecting by Itself
View Count: 982
| [2018-05-01 18:54:19] |
| Monz - Posts: 2 |
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Hi, As the subject suggest, data feed keeps dropping despite having an excellent internet signal. Log below for review: Socket (8684) | Socket gracefully closed by remote side. | 2018-05-01 22:45:33 Socket (8684) | Closed. | 2018-05-01 22:45:33 Opened cached Intraday file: C:\Intuitive Sigma Charts\Data\GBPUSD.scid | 2018-05-01 22:45:34 Opened cached Intraday file: C:\Intuitive Sigma Charts\Data\SPX500.scid | 2018-05-01 22:45:37 Opened cached Intraday file: C:\Intuitive Sigma Charts\Data\AUDUSD.scid | 2018-05-01 22:45:37 Opened cached Intraday file: C:\Intuitive Sigma Charts\Data\USOil.scid | 2018-05-01 22:46:32 Notice: Intuitive SigmaTM Charts usage time has ended. | 2018-05-01 22:48:30 * Disconnecting from data feed because usage time has ended. | 2018-05-01 22:48:30 * DTC Client socket (8669) | Initiating close of socket by core. | 2018-05-01 22:48:30 DTC Client socket (8669) | Shutdown started. Waiting for graceful close. | 2018-05-01 22:48:30 SC DTC Data with Market Depth | Disconnected from the server. | 2018-05-01 22:48:30 SC Data - All Services | Disconnected. | 2018-05-01 22:48:30 DTC Client socket (8669) | Socket gracefully closed by remote side. | 2018-05-01 22:48:30 DTC Client socket (8669) | Closed. | 2018-05-01 22:48:30 |
| [2018-05-01 19:05:39] |
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We want you to restart Sierra Chart and follow the procedure here to Force the Login: http://www.sierrachart.com/index.php?page=doc/LoginInstructions.php#ForcedLogin Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
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