Support Board
Date/Time: Sun, 19 Jan 2025 15:28:17 +0000
Connection Problems with Trial
View Count: 814
| [2018-04-19 16:19:14] |
| TonyR - Posts: 1 |
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Hi, I'm trying to connect NinjaTrader to Sierra Charts, and the message log is telling me the "Username does not exist please contact Customer Support for assistance". I have talked to my broker and they say everything is good on their end, and I've looked on the boards and it seems to be a common problem. Here are the logs. Software version: 1727 32-bit | 2018-04-19 11:04:25 Usage end date: 2018-05-01 | 2018-04-19 11:04:25 Enabled for: Advanced Features. | 2018-04-19 11:04:25 Enabled for: Advanced Features 2. | 2018-04-19 11:04:25 Enabled for: Sierra Chart Historical Data Service. | 2018-04-19 11:04:25 Allow Support for Sierra Chart Data Feeds is enabled. | 2018-04-19 11:04:25 Current selected Data/Trading service: CQG FIX Trading | 2018-04-19 11:04:25 Chart Update Interval: 500 | 2018-04-19 11:04:25 Time Zone: -05:00:00 (CST-06CDT+01,M3.2.0/02:00,M11.1.0/02:00) | 2018-04-19 11:04:25 2018-04-19 11:04:24 Local computer time | 2018-04-19 11:04:25 2018-04-19 16:04:24 Local computer time in UTC | 2018-04-19 11:04:25 2018-04-19 11:04:24 Local computer time in SC Time Zone | 2018-04-19 11:04:25 2018-04-19 15:52:25 Server time in UTC | 2018-04-19 11:04:25 Local computer UTC time and Server UTC time difference: 1 seconds. | 2018-04-19 11:04:25 Program path: C:\SierraChart\ | 2018-04-19 11:04:25 Data Files path: C:\SierraChart\Data\ | 2018-04-19 11:04:25 OS Version Number: 10.0 | 2018-04-19 11:04:25 Locale Setting: C | 2018-04-19 11:04:25 CQG FIX: Connecting to fixapi.cqgtrader.com. Port: 6925. | 2018-04-19 11:04:29 CQG FIX socket (21) | Creating socket. Using TLS 1.2. | 2018-04-19 11:04:29 CQG FIX socket (21) | Connecting to IP: 208.48.16.214. | 2018-04-19 11:04:29 CQG FIX: Sending the Logon message. | 2018-04-19 11:04:29 CQG FIX: Received a Logout message. Text = UserName does not exist. Contact Customer Support for assistance. | 2018-04-19 11:04:29 CQG FIX: Sending a Logout message. Text = Received Logout message. | 2018-04-19 11:04:29 CQG FIX socket (21) | Initiating close of socket by core. | 2018-04-19 11:04:30 CQG FIX Trading | Disconnected. | 2018-04-19 11:04:30 CQG FIX socket (21) | Write in progress. Shutdown being delayed. | 2018-04-19 11:04:30 CQG FIX Trading | Disconnected. | 2018-04-19 11:04:30 CQG FIX socket (21) | Write has completed. Shutdown being performed. | 2018-04-19 11:04:30 CQG FIX socket (21) | Shutdown started. Waiting for graceful close. | 2018-04-19 11:04:30 CQG FIX socket (21) | Socket gracefully closed by remote side. | 2018-04-19 11:04:30 CQG FIX socket (21) | Closed. | 2018-04-19 11:04:30 |
| [2018-04-19 18:46:46] |
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The Error Message that you got is documented here: https://www.sierrachart.com/index.php?page=doc/CQGTrading.php#CommonErrorMessage_UserNameDoesNotExist This error is generated by CQG. You may want to try using the CQG Web API Service instead in Global Settings >> Data/Trade Service Settings. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2018-04-19 18:49:28
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