Support Board
Date/Time: Sun, 19 Jan 2025 15:06:41 +0000
Chartbook damage afer updated to 1731
View Count: 822
| [2018-04-17 00:52:06] |
| Marek F - Posts: 244 |
|
I have updated SC from version 1728 to 1731 (32-bit), and all my chartbooks are damage. Is displayed only one chart from a few. If i restore them from Backups forder, they are damage again. I'v back to version 1728 and restored them, they are okey. |
| [2018-04-17 00:55:56] |
| |
|
We will look into this.
Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2018-04-17 01:57:52] |
| |
|
We will have the problem resolved in about an hour. It is the case, where the Chartbook is not being properly read due to the Trade Window data structure being larger and that is not being properly handled in the newer versions when reading an older Chartbook. It is not as though it is damaged.
Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2018-04-17 01:58:13
|
| [2018-04-17 02:44:29] |
| |
|
This issue is now resolved in prerelease 1732.
Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
To post a message in this thread, you need to log in with your Sierra Chart account: