Support Board
Date/Time: Sun, 19 Jan 2025 09:02:35 +0000
Feed activation
View Count: 617
| [2018-04-02 21:13:17] |
| User99735 - Posts: 234 |
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Hi, I have been provided a trial SC account by you. For a customer I needed to access live BTCUSD - BitFinex data, for which I have paid $33 subscription for a month, and done the necessary activations. However still am not getting historical feeds when I connect to Cryptocurrencies Data - DTC [data] service. Please advise. Regards Vivek |
| [2018-04-03 18:03:13] |
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The correct symbol is: BTCUSD-BITFINEX Update Sierra Chart to the current version: Software Download: Fast Update If you still have a problem receiving the data, provide a copy of the Message Log following these instructions: https://www.sierrachart.com/index.php?page=PostingInformation.php#MessageLog Also if you are doing developing for other users, you do not have to pay for Sierra Chart. Just ask us for a usage time extension. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2018-04-03 18:03:30
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