Support Board
Date/Time: Sun, 19 Jan 2025 09:20:44 +0000
getting download fail message when retrieving data
View Count: 738
| [2018-04-02 14:34:43] |
| User337790 - Posts: 2 |
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please advise
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| [2018-04-02 17:46:20] |
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We see you have set Sierra Chart to use the TransAct trading service. Do you have a TransAct trading account? Provide a copy of the Message Log by following these instructions: Support Board Posting Information: How to Post Your Message Log (Required In Some Cases) Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2018-04-02 19:27:27] |
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We have had several messages from you related to this issue, and there has been some confusion. We told you to change the symbol of the charts to ESM18 but if you want to use TransAct, then you need to use the symbol ESM8 and set Sierra Chart to use TransAct: https://www.sierrachart.com/index.php?page=doc/TransAct.php#SetupInstructions For information about symbols, refer to: https://www.sierrachart.com/index.php?l=doc/helpdetails1.php#Symbols Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2018-04-02 19:36:59
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