Support Board
Date/Time: Sun, 19 Jan 2025 09:11:05 +0000
Intraday historical data download failed
View Count: 1367
| [2018-04-02 08:53:50] |
| AC97029 - Posts: 2 |
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Hi, if I try to download intraday historical data (SC data - all services) then I recieve a download failed message. Why? This is my message log: Reading Internal Order ID file. | 2018-04-02 03:41:28 Reading Trade Orders file. | 2018-04-02 03:41:28 Reading Trade Positions file. | 2018-04-02 03:41:28 Listening on UDP port 22904. | 2018-04-02 03:41:28 Software version: 1727 64-bit | 2018-04-02 03:41:28 Usage end date: 2019-03-13 | 2018-04-02 03:41:28 Enabled for: Advanced Features. | 2018-04-02 03:41:28 Enabled for: Advanced Features 2. | 2018-04-02 03:41:28 Enabled for: Sierra Chart Historical Data Service. | 2018-04-02 03:41:28 Allow Support for Sierra Chart Data Feeds is enabled. | 2018-04-02 03:41:28 Current selected Data/Trading service: SC Data - All Services | 2018-04-02 03:41:28 Chart Update Interval: 500 | 2018-04-02 03:41:28 Data/Trade Service Settings automatically set. | 2018-04-02 03:41:28 Time Zone: -05:00:00 (CST-06CDT+01,M3.2.0/02:00,M11.1.0/02:00) | 2018-04-02 03:41:28 2018-04-02 10:41:28 Local computer time | 2018-04-02 03:41:28 2018-04-02 08:41:28 Local computer time in UTC | 2018-04-02 03:41:28 2018-04-02 03:41:28 Local computer time in SC Time Zone | 2018-04-02 03:41:28 2018-04-02 08:41:27 Server time in UTC | 2018-04-02 03:41:28 Local computer UTC time and Server UTC time difference: 0 seconds. | 2018-04-02 03:41:28 Program path: C:\SierraChart2\ | 2018-04-02 03:41:28 Data Files path: C:\SierraChart2\Data\ | 2018-04-02 03:41:28 OS Version Number: 10.0 | 2018-04-02 03:41:28 Locale Setting: C | 2018-04-02 03:41:28 Checking for new symbol settings for service code scdataallservices | 2018-04-02 03:41:28 HTTPS connection to www.sierrachart.com:443 (4) | Creating socket. Using TLS 1.2. | 2018-04-02 03:41:28 HTTPS connection to www.sierrachart.com:443 (4) | Connecting to IP: 204.15.192.108. | 2018-04-02 03:41:28 Received 5 login tokens. | 2018-04-02 03:41:29 HTTPS connection to www.sierrachart.com:443 (5) | Creating socket. Using TLS 1.2. | 2018-04-02 03:41:30 HTTPS connection to www.sierrachart.com:443 (5) | Connecting to IP: 204.15.192.108. | 2018-04-02 03:41:30 Symbol settings are up-to-date for scdataallservices | 2018-04-02 03:41:32 HTTPS connection to www.sierrachart.com:443 (2) | Socket gracefully closed by remote side. | 2018-04-02 03:41:34 HTTPS connection to www.sierrachart.com:443 (2) | Received socket Close event. | 2018-04-02 03:41:34 HTTPS connection to www.sierrachart.com:443 (2) | Initiating close of socket by core. | 2018-04-02 03:41:34 HTTPS connection to www.sierrachart.com:443 (2) | Graceful close received or receive error. Shutdown complete. Closing socket now. | 2018-04-02 03:41:34 HTTPS connection to www.sierrachart.com:443 (2) | Closed. | 2018-04-02 03:41:34 HTTPS connection to www.sierrachart.com:443 (5) | Socket gracefully closed by remote side. | 2018-04-02 03:41:36 HTTPS connection to www.sierrachart.com:443 (5) | Received socket Close event. | 2018-04-02 03:41:36 HTTPS connection to www.sierrachart.com:443 (5) | Initiating close of socket by core. | 2018-04-02 03:41:36 HTTPS connection to www.sierrachart.com:443 (5) | Graceful close received or receive error. Shutdown complete. Closing socket now. | 2018-04-02 03:41:36 HTTPS connection to www.sierrachart.com:443 (5) | Closed. | 2018-04-02 03:41:36 HTTPS connection to www.sierrachart.com:443 (4) | Socket gracefully closed by remote side. | 2018-04-02 03:41:37 HTTPS connection to www.sierrachart.com:443 (4) | Received socket Close event. | 2018-04-02 03:41:37 HTTPS connection to www.sierrachart.com:443 (4) | Initiating close of socket by core. | 2018-04-02 03:41:37 HTTPS connection to www.sierrachart.com:443 (4) | Graceful close received or receive error. Shutdown complete. Closing socket now. | 2018-04-02 03:41:37 HTTPS connection to www.sierrachart.com:443 (4) | Closed. | 2018-04-02 03:41:37 SC Data - All Services | Connected to data server. | 2018-04-02 03:41:39 NQM18 1 Min #1 | Reloading chart. | 2018-04-02 03:41:53 NQM18 1 Min #1 | Currently no data in file to display. Will start historical data download and real-time updates. File: C:\SierraChart2\Data\NQM18.scid | 2018-04-02 03:41:53 SC Data - All Services | Starting real-time market data updates for: NQM18. ID: 1 | 2018-04-02 03:41:54 SC Data - All Services | Subscribing to streaming market data in the service client is not supported. Symbol: NQM18 | 2018-04-02 03:41:54 SC Data - All Services | Requesting security definition data for: NQM18. ID: 1 | 2018-04-02 03:41:54 Intraday data recording state for symbol NQM18 is set to download 'Pending'. | 2018-04-02 03:41:54 Delaying start of download for NQM18 | 2018-04-02 03:41:54 Delaying start of download for NQM18 | 2018-04-02 03:41:55 HD Request # 2 | Downloading Intraday chart data for NQM18 to the file NQM18.scid. Service: scdataallservices | 2018-04-02 03:41:59 HD Request # 2 | Download start date-time: 2017-09-28 03:41:58.000 | 2018-04-02 03:41:59 HD Request # 2 | Error downloading historical Intraday data for NQM18. The symbol or data type is not supported with your account type. | 2018-04-02 03:41:59 HD Request # 2 | Received 0 records from 00:00:00 to 00:00:00 (0.0 seconds) and wrote 0 records for NQM18 | 2018-04-02 03:41:59 HD Request # 2 | Completion time: 0s | 2018-04-02 03:41:59 HD Request # 2 | Intraday data download complete for NQM18. Unique request ID: 1 | 2018-04-02 03:41:59 Removed historical data download ID 1 | 2018-04-02 03:41:59 Real-time Intraday chart data file updates started for NQM18 | 2018-04-02 03:41:59 Intraday chart data file opened for NQM18 | 2018-04-02 03:41:59 |
| [2018-04-02 18:18:09] |
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This is the reason: HD Request # 2 | Error downloading historical Intraday data for NQM18. The symbol or data type is not supported with your account type. | 2018-04-02 03:41:59 You need a direct account: Direct Sierra Chart Account Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
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