Support Board
Date/Time: Sun, 19 Jan 2025 06:36:16 +0000
E-Mini Futures Problem - Interactive Brokers
View Count: 1682
| [2018-03-18 08:08:07] |
| Bitboy - Posts: 13 |
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Hello, i dont know how i get rid of this big candles in E-Mini Symbols.. S&P , Dow Jones, Nasdaq.. The other Futures like the DAX or Eurostoxx are normal, no problems The candle date is 18-12-2018, http://www.sierrachart.com/image.php?Image=1521304911508.png i contacted IB and they said its not a Broker problem ... hmmm , because on the Trader Workstation the Chart is normal! here are some screenshots from the settings https://www.sierrachart.com/Download.php?Folder=TicketingSystem&download=17874 https://www.sierrachart.com/Download.php?Folder=TicketingSystem&download=17875 https://www.sierrachart.com/Download.php?Folder=TicketingSystem&download=17876 https://www.sierrachart.com/Download.php?Folder=TicketingSystem&download=17877 |
| [2018-03-19 00:16:50] |
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We only need to see an image of the chart. Follow the instructions here to use the Sierra Chart Historical Data Service: http://www.sierrachart.com/index.php?page=doc/InteractiveBrokers.php#UsingSierraChartHistoricalData After that, Re-download all the data in the chart by going to the chart and selecting "Edit >> Delete All Data and Download". Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2018-03-20 19:51:19] |
| Bitboy - Posts: 13 |
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We only need to see an image of the chart.
i posted a image of the chart above... i followed the instructions to use the sierra chart hisctorical data service... Date Time Of Last Edit: 2018-03-20 20:10:03
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| [2018-03-20 21:17:50] |
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OK let us know if you still need help.
Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2018-03-21 18:21:49] |
| Bitboy - Posts: 13 |
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yes, the result is the same, I still have the problem with the big Candle.. dont know, maybe i re install sierra |
| [2018-03-21 18:27:09] |
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No definitely do not reinstall Sierra Chart. Do not do that at all. Re-download all the data in the chart by going to the chart and selecting "Edit >> Delete All Data and Download". Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2018-03-23 19:37:21] |
| Bitboy - Posts: 13 |
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yes, i did this a few times.. but it doesnt helps
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| [2018-03-23 21:17:58] |
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You need to follow through the instructions here step-by-step: http://www.sierrachart.com/index.php?page=doc/InteractiveBrokers.php#UsingSierraChartHistoricalData (Using Sierra Chart Historical Data) Be sure to follow each and every step. The data definitely should be correct after this. If later there are errors, then you will need to use the Sierra Chart Exchange Data Feed: Sierra Chart Exchange Data Feed Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2018-03-23 21:18:41
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