Support Board
Date/Time: Sun, 19 Jan 2025 03:17:46 +0000
downloader not updating pre-release automatically
View Count: 800
| [2018-03-16 10:59:34] |
| User431511 - Posts: 18 |
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Hi, since updating to the 64bit version I try to download the pre-release software update which works fine, but when I ask to update to the new version the software closes and nothing happens. The only way to work around this is to go straight to the sierra folder and manually start the update by hitting the downloader file. Can anyone explain why this process is not automatic anymore? Ta
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| [2018-03-16 13:18:20] |
| Xfanman1 - Posts: 320 |
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I've had the same issue since the 64 bit updates for what it's worth. Scott |
| [2018-03-16 18:14:35] |
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We cannot reproduce this on Windows 7. When you notice this, provide a copy of the Message Log following these instructions: https://www.sierrachart.com/index.php?page=PostingInformation.php#MessageLog Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2018-03-16 18:16:01
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| [2018-03-16 18:18:12] |
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Actually we just realized, that you cannot see the Message Log at this time because Sierra Chart is exited. We need you to enable this option: General Settings Window: Save Message Log to File (Global Settings >> General Settings >> Log >> Log) And then provide us the message log file. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2018-03-16 18:28:21] |
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We do not need any further information. We are changing the way the installer is run to a totally reliable method instead of an apparently less reliable method.
Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2018-03-16 21:29:39] |
| User431511 - Posts: 18 |
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ok thanks for all your updates, much appreciated
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