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Date/Time: Sun, 19 Jan 2025 03:19:59 +0000



Technical issues

View Count: 835

[2018-03-15 00:59:39]
User194933 - Posts: 4
Hello, could you advise how to:
1. adjust the time to Eastern Standart on S&P 500 Tick chart, so it would start from regular 9:30 opening. As I've tried adjusting it in Chart settings -Advanced settings- time Zone -New York (5 EST/4 EDT) - it starts from 13:30 and finishes at 16:00 - looks like it's missing morning session for some reason.. I've loaded 5 days - and every day is the same timing that is missing morning session.
2. How to put Cursor arrow to a Global mode - to be reflected on several charts at the same time.
3. How to detach newly created chart from the main screen and move it to another screen.
4. How to attach sub-chart at the bottom to an existing chart

Thank You for your help
[2018-03-15 20:11:10]
Sierra Chart Engineering - Posts: 104368
Please be sure to look through the documentation prior to posting. All of your questions are answered there. Here are the relevant pages for what you are asking:

1. Session Times:
Chart Session Times: Session Times

2. Global Cursor:
Chart Drawing Tools: Global Cursor (Tools >> Global Cursor On)

3. Detaching and Attaching charts:
Detaching and Attaching Chart Windows

4. We are not certain what you are asking for here, but we believe the following study is what you are looking for:
Add Additional Symbol
Sierra Chart Support - Engineering Level

Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy:
https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation

For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service:
Sierra Chart Teton Futures Order Routing
Date Time Of Last Edit: 2018-03-15 22:28:47
[2018-03-16 00:16:07]
User194933 - Posts: 4
Hello, Thank You for the suggestions.
In regards to # 4 - I've used "Add additional symbol" description and attached to Russle 2000 (main chart) a Tick sub-chartchart - so it shows on main chart as sub-chart at the bottom.
Now the Tick sub-chart is there but it is empty and not displaying any grid nor any credentials. I've reloaded data,m also disconnected and connected back to Sierra - but the sub-chart is still empty.
- Can you advise on how to load the data pls. (I'm using 1 min on both main and sub-chart just for the info..)


Thank You
[2018-03-16 00:43:24]
Sierra Chart Engineering - Posts: 104368
The first thing you must do is update to the current version of Sierra Chart:
Software Download: Fast Update

If you still have a problem, post an image of the chart following these instructions here:
https://www.sierrachart.com/index.php?page=PostingInformation.php#Image
Sierra Chart Support - Engineering Level

Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy:
https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation

For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service:
Sierra Chart Teton Futures Order Routing

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