Support Board
Date/Time: Sun, 19 Jan 2025 03:13:34 +0000
datafeed not ticking
View Count: 992
| [2018-03-08 16:48:57] |
| User30743 - Posts: 365 |
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hi, i jsut bought datafeed for CME to conect it with my IB account, which i have, and conencted to api accordingly but the price is not ticking, also i dont have M symbol there in the chart. how to solve it please? |
| [2018-03-08 18:05:24] |
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Provide a copy of the Message Log by following these instructions: Support Board Posting Information: How to Post Your Message Log (Required In Some Cases) Sierra Chart Support |
| [2018-03-12 15:56:56] |
| User30743 - Posts: 365 |
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Reading Internal Order ID file. | 2018-03-12 11:10:12 Reading Trade Orders file. | 2018-03-12 11:10:12 Reading Trade Positions file. | 2018-03-12 11:10:12 Listening on UDP port 22903. | 2018-03-12 11:10:12 Software version: 1689 | 2018-03-12 11:10:12 Usage end date: 2018-04-22 | 2018-03-12 11:10:12 Enabled for: Advanced Features. | 2018-03-12 11:10:12 Enabled for: Advanced Features 2. | 2018-03-12 11:10:12 Enabled for: Sierra Chart Historical Data Service. | 2018-03-12 11:10:12 Enabled for: Sierra Chart Real-Time Exchange Data Feed. | 2018-03-12 11:10:12 Enabled for: INDEXES_DATA_BARCHART | 2018-03-12 11:10:12 Enabled for: CME (Trading Account Required) | 2018-03-12 11:10:12 Enabled for: CBOT (Trading Account Required) | 2018-03-12 11:10:12 Enabled for: COMEX (Trading Account Required) | 2018-03-12 11:10:12 Enabled for: NYMEX (Trading Account Required) | 2018-03-12 11:10:12 Received 1 data feed usernames. | 2018-03-12 11:10:12 Allow Support for Sierra Chart Data Feeds is enabled. | 2018-03-12 11:10:12 Current selected Data/Trading service: Rithmic Trading | 2018-03-12 11:10:12 Chart Update Interval: 100 | 2018-03-12 11:10:12 Time Zone: -05:00:00 (CST-06CDT+01,M3.2.0/02:00,M11.1.0/02:00) | 2018-03-12 11:10:12 2018-03-12 17:10:19 Local computer time | 2018-03-12 11:10:12 2018-03-12 16:10:19 Local computer time in UTC | 2018-03-12 11:10:12 2018-03-12 11:10:19 Local computer time in SC Time Zone | 2018-03-12 11:10:12 2018-03-12 16:10:15 Server time in UTC | 2018-03-12 11:10:12 Local computer UTC time and Server UTC time difference: 0 seconds. | 2018-03-12 11:10:12 Program path: C:\SierraChart\ | 2018-03-12 11:10:12 Data Files path: C:\SierraChart\Data\ | 2018-03-12 11:10:12 OS Version Number: 10.0 | 2018-03-12 11:10:12 Locale Setting: C | 2018-03-12 11:10:12 SC Data - All Services | Data feed disconnected. Will reconnect in 2 seconds. | 2018-03-12 11:21:43 SC Data - All Services | Using username 0 | 2018-03-12 11:21:45 SC Data - All Services | Connecting to the server ds1.sierracharts.com. Port 443 | 2018-03-12 11:21:45 DTC Client socket (251) | Creating socket. | 2018-03-12 11:21:45 DTC Client socket (251) | Connecting to IP: 8.18.161.135. | 2018-03-12 11:21:45 SC Data - All Services | Connected to server. | 2018-03-12 11:21:45 SC Data - All Services | Starting socket receive thread. | 2018-03-12 11:21:45 SC Data - All Services | Sending Encoding Request to server | 2018-03-12 11:21:45 SC Data - All Services | Setting DTC encoding to Binary VLS | 2018-03-12 11:21:45 SC Data - All Services | Sending logon request message. | 2018-03-12 11:21:45 SC Data - All Services | Received logon response. | 2018-03-12 11:21:45 SC Data - All Services | Server Name: SC Real-Time Server. | 2018-03-12 11:21:45 SC Data - All Services | Server protocol version: 8. Client protocol version: 8 | 2018-03-12 11:21:45 SC Data - All Services | Logon error received from server: Limited to one connection per username for the requested data source. | 2018-03-12 11:21:45 DTC Client socket (251) | Socket gracefully closed by remote side. | 2018-03-12 11:21:45 DTC Client socket (251) | Received socket Close event. | 2018-03-12 11:21:45 DTC Client socket (251) | Initiating close of socket by core. | 2018-03-12 11:21:45 DTC Client socket (251) | Graceful close received or receive error. Shutdown complete. Closing socket now. | 2018-03-12 11:21:45 DTC Client socket (251) | Closed. | 2018-03-12 11:21:45 SC Data - All Services | Disconnected from the server. | 2018-03-12 11:21:45 SC Data - All Services | Data feed disconnected. Will reconnect in 2 seconds. | 2018-03-12 11:21:45 Date Time Of Last Edit: 2018-03-12 19:14:17
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 ib sierra chart.PNG / V - Attached On 2018-03-12 16:08:52 UTC - Size: 86.93 KB - 273 views |
| [2018-03-12 16:23:27] |
| User30743 - Posts: 365 |
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btw i dont understand this line SC Data - All Services | Logon error received from server: Limited to one connection per username for the requested data source. | 2018-03-12 11:21:45 I AM CONNECTED ONLY WITH ONE SIERRA |
| [2018-03-12 19:15:16] |
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SC Data - All Services | Logon error received from server: Limited to one connection per username for the requested data source. | 2018-03-12 11:21:45 http://www.sierrachart.com/index.php?page=doc/SierraChartRealTimeFuturesStockDataFeed.php#Connections Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2018-03-12 19:15:30
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| [2018-03-15 12:29:32] |
| User30743 - Posts: 365 |
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i have another sierra running on my vps, but it is connected to rithmic feed that i use for another brokerage account. and i never tried to connect it to IB there.. so is it somehow that under one login there is some interference with the feeds or ..?
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| [2018-03-15 17:57:30] |
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Follow the instructions here for that other instance connected to Rithmic to use the Rithmic data feed instead: http://www.sierrachart.com/index.php?page=doc/SierraChartRealTimeFuturesStockDataFeed.php#UsingTradingServiceProvidedDataFeed Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2018-03-15 17:57:54
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